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- 1. CURRICULUM VITAE Mohammed Feroz Siddique Mobile: +917396636672 Hyderabad. E-mail:siddiquemohammedferoz@gmail.com Career Objectives To obtain a suitable position in a professional organization where my extensive experience can be utilized for the benefit of the company and where my potentials can be recognized leading to career growth. PROFILE & STRENGTH A competent professional with experience in Customer Service, Sales, Cargo & Aviation industry with excellent understanding of business dynamics and an objective to achieve the best results for the organization combined with creative strategies. Solutions oriented approach with outstanding relationship skills, successfully and consistently delivering the responsibilities and standing up to the Management Expectations. Exceptional communication skills coupled with verbal and written skills. Optimistic individual with immense zeal and enthusiasm to accept and meet challenges in the competitive environment, while delivering required results and ensuring efficient management workflow. Educational Profile & Technical Qualification Bachelors Degree: Bachelor of Commerce. 2001 Board of Intermediate Education. 1998 Central Board of Secondary Education. 1996 Emirates Aviation College Courses: Dangerous Goods Acceptance, First Aid for the Workplace Level 2,
- 2. First Aid for the Workplace Level-1, Live Animal Regulations for Emirates Skycargo, Language for Customer Service, Introduction to Civil Aviation. Emirates Online Courses: Interpersonal Communication: Effective Communication, Interpersonal Communication: Telephone Skills, Time Management: Planning Your Day, Excellence in Service: Providing Superior Customer Service, Aviation Security, Call Center: Inbound Customer Service, Information Systems Protection, Work Experience 1. Designation : Senior Cargo Customers Services Agent Company : Emirates Airline, Emirates Sky Cargo, Dubai Duration : Since Sep - 2006 To Oct - 2015. Duties & Responsibilities Providing existing and potential customers with a superior and consistent quality service promoting and selling all products and services. To ensure a comprehensive sales / system support and information brokerage service to customers with regards to all products rates, details, bookings, connections, and regulations. Attended to queries from customers on export or import of freight. Provide information on rates/tariffs, Assist customers in Navigating on systems such as Sky chain & skycargo.com, tracking of shipments in order to provide a high standard of customer service. Attended to telephone inquiries by making reservations, giving flight status, quotations, accepting bookings over the phone or in person from agents who are dealt with on cash basis. Attended to and record customer complaints and suggestions, initiated relevant action on functional and operational issues, conducted necessary follow-up to ensure
- 3. customer satisfaction and long term relationship using the specific software programme. Ensure staff & Agents are aware about changes such as new destinations, tariff, fuel surcharge, embargo, restrictions etc. and special guidelines given to customers for shipments like AVI/HUM/PER/DGR/VUN in order to disseminate accurate and prompt information providing consistent quality service. Maintained close liaison with principal customers on a daily basis to check on the status of shipments, space availability and keep them updated and provide them with excellent customer service. Compile statistics and generate reports on the sales/revenue which needs to be handed over to Revenue accounts on a daily basis in order to ensure that correct rates are applied and payments are claimed from respective agents as well as service levels. Assisted supervisor with better planning of roster /resources on a regular basis. Providing the highest standard of customer service to agents, shippers, GSAs & airlines and where applicable comply with the IATA/Carrier/country regulations to ensure error free arrangements. Supported the continuous improvement plan of Emirates cargo through personal efforts, involvement and commitment. Assisted supervisor with analysis of market and product problems, detect training deficiencies at particular sites and provide input to supervisor / CRS for product enhancements. Work Experience 2. Designation : Logistics Coordinator Company : Al Rams Group of Companies, Dubai. Duration : Since June 2004 Aug 2006.
- 4. Duties & Responsibilities Responsible for arranging Smooth and Timely Deliveries to the Vessels Pricing of Quotations with Competitive Target Maintained Different Levels of the customer Relations. Coordinating and Scheduling Delivery of store to Vessels. Maintaining daily records of ship movements. Maintaining daily records of supplying. Communicating with the Vessels and Ship Agents. Preparing Quotations, Arranging Deliveries, Local and Overseas Purchase. Co-ordinate with accounts Dept. For Timely funds receipt/payments. Physical verification of inventories with quantitative reporting. Resolve work related issues and prepare reports to top-level management Follow up on all Logistics coordination with Customs & Port. Generate reports (stock report, invoice details report etc.) as required by Logistics Manager. Prepare shipping orders and keep track of all shipping orders for various suppliers. Send delivery orders for clearing of incoming shipment to shipping line agents. Looked after documentation pertaining to Customs & Ports & passed / collected documents to Customs & Ports. Prepare and provide quotations, send quotations to client for acceptance, check pre-alerts from overseas agents/stations, confirm arrival details with customer, identify and confirm special requirements and charges. Coordinate and follow-up on all vehicles service scheduling requirements with responsible departments. Running of the ships supply and crew boat including maintenance and crewing matters under assistance from relevant. To ensure optimum use of company transport in relation to crew movements. Assisted Management with any other matters relating to crew and workers Responsible for transportation from the port to the destination. Appreciation/Award Appreciation by VP Sky cargo for the professionalism & hard work put in by you to successfully execute the E process & the time/dedication put in to edify forwarders to implement the same. Appreciation by VP Sky cargo for completing the objective and generating 42 Emirates Priority Product.
- 5. Appreciation for your performance for E-learning objective which was exceptional. Award Najm for achieving a 98% service quality level at the call centre. Award Najam for exceeding the set target of 50 shipments a day of the Emirates Priority Counter. Award Najam For an excellent job by controlling the counter and updating airway bills which has resulted in customer satisfaction and improved team spirit among colleagues. Personal Profile Age : 35, yrs. Date of Birth : 16/08/1979 Sex : Male Marital Status : Married Nationality : Indian Religion : Islam Language Known : English, Hindi, Urdu, Telegu. Passport Number : K-7467806 Date of Expiry : 06/08/2022 Place of Issue : Dubai, U.A.E. SELF DESCRIPTION Individual Competency Problem Solving and Decision Making Attention to Detail and Quality Effective Communication Customer Service Orientation Organizing for Results Teamwork.
- 6. Declaration I here by conclude that the information provided above is authentic and true to the best of my knowledge and belief. Place : Hyderabad Date : Mohammed Feroz Siddique
- 7. Declaration I here by conclude that the information provided above is authentic and true to the best of my knowledge and belief. Place : Hyderabad Date : Mohammed Feroz Siddique