1) Cloud computing has become widespread and is increasingly being used with mobile and big data technologies. It allows for proactive system updates but also means users must develop integration environments.
2) To fully utilize cloud computing, businesses need to design solutions that meet all performance and feature needs through choice and customization. This requires a "grand design" approach to integration that uses cloud technologies.
3) Multiple cloud services can be integrated and configured to create innovative customer service solutions, demonstrating how cloud services enable new opportunities through integration.