GT_Updated_2016
- 1. Ghayatoenisah Toyer Curriculum Vitae Address: 107 Yusuf Dr Bo Kaap Cape Town 8001 / 61 Koornhoop way Westridge M/Plain Cellphone: 0724271522 Work: 021 7992676 E-mail: gtoyer@gmail.com WORK EXPERIENCE July 2012 Feb 2016 Professional UAA / WAA, Constantiaberg, Haematology Unit: o Basic administrative supportive care of all patients on an 18 bedded unit. A client orientated person with the ability to treat information confidentially. Functional knowledge of ICD and CPT coding system will serve as recommendation. Willingness to work weekends when required, shifts in accordance with the requirements of the unit. Basic knowledge of Microsoft Office suite and Basic knowledge of medico-legal risks. Competence in billing, charging and credit of stock and sound knowledge of stock control principles. Maintains respectful work relationships and interpersonal effectiveness. Displays a team approach by participating actively and cooperatively with team members. Good accuracy and attention to detail. The ability to plan and organise to ensure that work is completed in an efficient manner. Maintains a customer-focused mindset that acknowledges the value of the customer. Exhibits full responsibility for own work outputs. Responsible for all unit related administration which includes management of the telephone, stationery, linen, stock, equipment and filing. Ensures patient register complete and admission packs compiled. Maintains sufficient stock levels and billing of stock. Processing of charge sheets (billing and coding). Auditing of charge sheets. Ordering of stock. Receives and orientates patients on admission to the unit. Ensures a therapeutic and safe patient environment by maintaining health and safety standards and complying with infection prevention and control policy. Quality client care principles maintained. MEDISTAFF (August 2010 current) UAA Maternity; Oncology; Medical and Cardio Thoracic at Panorama. Reception Dr. Irvine (pediatrician) at Cape Town Mediclinic PA Prof Novitzky (Haematologist) at UCT Private Academic Hospital: Motivations and liaison to medical aids for authorisations. Programme and plans to concerned parties ito treatment and/or transplant. Booking and planning of patient tests as ordered by doctor. Provide accounts departments with updates ito patient treatment (Icd 10 and treatment codes. Maintain spreadsheets and files for Drs auditing ZACNIF GENERAL TRADERS CC (Jan 2009 till sold April 2012): Co Owner; Founder; Buyer; Project Co-Coordinator; Administration and Human Resource.
- 2. OLD MUTUAL (1998 2008): Senior Client Service Professional Deals with clients queries via telephone in adherence with productivity standards. Guides client and convinces client of appropriate course of action if necessary. Finalises call at point of contact where possible. Ensures that more complex queries are escalated appropriately. Makes outbound calls in accordance with predetermined schedules. Handles all queries in adherence with procedural and quality standards. May act as mentor to less experienced agents. Coach to New and existing call centre agents as well as tester for all new implementations. To build and maintain relationships with intermediaries and internal stakeholders. Provide a portfolio management support service by handling multi-claimants, collecting outstanding premiums, following up on surveys and survey requirements. Provide an end to end New Business and MTA quotation service on both schemes and non- schemes business and engage with broker on outstanding information where required. Perform all indexing, administration and data capturing requirements to convert the quote to new business (within mandates) and ensure that all the relevant supporting documents are included when distributing schedules to the broker/client. Provide an administrative support function to frontline sales force staff (filing, archiving, general administration, diary management, ad hoc scanning, new business register, salvage register). Provide a customer service through attending to walk-in clients, performing back up receptionist duties and assisting with incoming phone calls. Maintain a diary management system and proactively follow up on pending quotes/outstanding information and ensure that non-converted business is recorded as lost opportunity. Attend to administrative/reporting requirements for the negotiation of priority renewals. Provide a first line inbound support service (phone/email/BPM) to brokers and ensure that all queries (underwriting/quotes/new business/renewals/claims) are resolved within predefined parameters by liaising with appropriate internal stakeholders if/when required. Comply with data integrity requirements, underwriting guidelines, mandates and company retention limits. Attend to unpaid premiums and retention of business based on reports/cancellations. Ensure that own work is within defined SLA timelines by complying with WIP management and visual management standards. Adhere to agreed processes in order to deliver targeted operational results. Adhere to cost control and governance Engages with others in line with organisational guidelines, policies, culture and values EDUCATION AND QUALIFICATIONS Grade 12 Qualification (2009): WCED Eng / Afr /Crim Proc &Evid / SA Crim Law/ Statutory & Mercantile Law Grade 11 (1985): Cravenby SS English, Afrikaans, Biology, Accounting, Physical Science and Mathematics.
- 3. ADDITIONAL COURSES Winners College Cape (1998) & UWC (2003): o Business Management/ Accounts / Law / Ethics / Finance / HR / Marketing Division of Life Long Learning (2000): o Recognition of Prior Learning for LlB CSC Training Centre (2007): o Word and Excel (Basic & Intermediary) The Coaching Centre (2008): o Introduction to and Basic Coaching Old Mutual Business School: 2000-2008 SKILL PRIORITY NQF LEVEL CLASS TITLE TECHNICAL SKILLS Level 4 FET LS NGP - Scheduled Money Out 31 January 2008 (d) (Entsha) Management and Leadership Skills Level 5 HET OMBUS Individual Career Assessment 2008 NISA TOYER Technical Skills Level 4 FET LS IL November Launch - 09 November (b) 2007 Life Skills / Personal Mastery Skills Level 4 FET OMBUS OMCS Personal Mastery 18-19 October 2007 Technical Skills (Product / Process / Tech Systems) Level 4 FET FAIS Technical Skills (Product / Process / Tech Systems) Level 4 FET Childrens Assessment Workshop Technical Skills Level 4 FET LS Plan Cancellations - 04 December 2006 Technical Skills Level 4 FET LS Essential Savings b - 05 August 2006 (PM) Technical Skills Level 4 FET LS IH Offshore Training - 05 August 2006 (PM) Technical Skills Level 4 FET LS Essential Savings - 05 August 2006 (AM) Life Skills / Personal Mastery Skills Level 4 FET RDP EMP26 (OMCS) 23 June 2006 Life Skills / Personal Mastery Skills UWC LlB incomplete 2001-2004 (part time): Intro to Law/Customary Law/ Legal /Research & Writing/Law of Persons/ English Educational Development / Critical Legal Analysis / Customary Law/ Constitutional Law/ Legal Systems/ Family Law/Criminal Proc/ Legal Interpretation/Law of Delict BIOGRAPHY: Date of Birth: 15-08-1968 (ID: 6808150173086) Marital Status: Divorced Dependents: 3 Language: Fluent in Afrikaans and English Qualities: Self-motivated, Adaptable, Creative, Able to manage well in stressful situations, good Interpersonal and Communication skills, able to work well independently and as part of a team. Teamwork: BHIVE project: Tester and coordinator;New call centre agents coach `` REFERENCES: Psychologist: 0824155160 Mrs A Gouws Recruiter: 0825513098 Mrs A Hanekom Unit Manager: 0832760088 Mrs Lategan Shift Leader: 0790685304 Mrs Y Thompson Dietician: 0837122850 Mrs. I Jones Resident Doctor: 0727225789 Dr S Nahrwar