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CURRICULUM VITAE
OF
GUGULETHU ZIKALALA
Personal Details:
Surname : Zikalala
First Name : Gugulethu
Date of Birth : 13 November 1986
Gender : Female
Identity Number : 861113 0939 08 1
Nationality : South African
Languages : Zulu and English
Marital Status : Single
Dependants : One (1)
Drivers Licence : Code C1
Health : Good
Residential Address : 198b Zone 5
Meadowlands
Sibeko Street
Soweto
1852
Contact Number : 0715105702
Email Address : gugu.zikalala@gmail.com
2
EDUCATIONAL QUALIFICATIONS
Schools Attended : Boston Business College
: Computer Training Institute (CTI)
: Holy Family College (Parktown)
Highest grade passed : Grade 12
Subjects passed : English (HG)
Zulu (second language) (HG)
Computer Studies (SG)
Business Economics (HG)
Biology (HG)
Maths (SG)
Year : 2001  2005
Qualifications:
International Diploma in Business January 2007
Public Examination:
January 2007 NCC Examination Board
Subjects:
Business Communication Pass
Economics Pass
Introduction to Financial Accounting Pass
Introduction to Managerial Accounting Pass
Marketing Distinction
Organisational and Business Structure Pass
Principles of Management Pass
Principles of Quantitative Methods Pass
3
Interests and Hobbies:
I enjoy cooking and having the family around to enjoy my meals. I also
enjoy reading novels with Dan Brown and Jodi Picoult falling under my two
favourite authors. I am a very outgoing person and enjoy spending time in
the open with family and friends. Summer time is my most preferred
season of the year as it brings along beautiful summer rain. After a long
period with the family I also enjoy a little quiet time alone to reflect on
myself and my achievements.
Skills Development:
 Computer skills : MS Word
: Microsoft Office
: Excel
: Power Point
 Siebel, Fenix and Documentum
 Hogan
 Call Centre (Inbound & Outbound): Comminix System
Work experience:
Company: First National Bank
Job Title: Quality Assurer
Department: Risk and Compliance
Duties/Responsibility: My day to day responsibilities involve retrieving and
updating FICA documents that have been sent from branches and
Relationship Managers across the Country and uploading them onto the
main frame (Using Hogan, Fenix and Siebel). This ensures that all clients
of the Bank are up to date with their documentation and are Compliant.
Quality Assurer is the final step in ensuring that the customer is fully
Compliant.
Date: August 2014  Currently (August 2016)
Current Manager: Dayalan Govender
Accomplishment: I have been appointed as 2IC (2nd
In Charge) for my
current Team Leader (Amanda Mbambo).
4
Company: First National Bank
Job Title: Compliance Administrator
Department: Risk and Compliance
Duties/Responsibilities: Liaising with the customer ensuring that they are
FICA compliant. My responsibilities include contacting the client
telephonically and advising them of documents which are outstanding from
their entity profile. From there the entity is taken through a process of
Quality Assurance where all documents received are reviewed. The process
further involves contacting the customer again with feedback regarding
the entity. The entire process of KYC EDD requires careful observation and
attentiveness as failure to pay attention to detail could lead the Bank to
suffer from Money Laundering Schemes.
Date: December 2014  March 2015
Company: Makhuzeni Liquor Store
Job title: Admin clerk/Secretary
Duties/responsibility: Updating of database, receiving and making calls,
placing orders, and attending to the day to day running of the business. As
well as attending to the administration of the business.
Date: January 2011  July 2014
Company: FirstRand Bank
Job title: Office/Systems Administrator
Department: Enterprise Risk Management & Internal Audit
Duties/responsibility: Retrieval of information for research projects;
Data Capturing; Filing; Word Processing; Managing library
resources system; and other general office duties. Liaising with
different departments. Working on Open Pages. As well as dealing
with workflow issues. And subsequently writing out reports.
Date: June 2010  December 2010
5
References:
Academic
Name: Lianne Classens
Position: NCC Coordinator at CTI Randburg
Address: 320 York Ave (Crn. Hill Street), Randburg.
P.O. Box 920, Randburg, 2125
Telephone number: 011 789  3178
Character
Name: Sipho Zikalala
Position: Owner/manager of Makhuzeni Liquor Store
Address: 198b Sibeko Street Meadowlands Soweto
Telephone number: (w) 011 390-4413
(c) 082 951 9522
Work Experience
Name: Dharmitaben Mistry
Position: Business Analyst
Address: First Rand Bank
1 First Place. Bank City
Cnr Simmons and Pritchard Streets
Johannesburg
Telephone number: (w) 011 371-7623
(c) 082 925 1376
Name: Salomi Naidoo
Position: Head of Risk and Compliance
Address: First National Bank
3 First Place. Bank City
Cnr Simmons and Pritchard Street
Johannesburg
Telephone number: 0873112019
Name: Amanda Mbambo
Position: Quality Assurer Team Leader
Address: 33 Hoofd Street Braampark
Braamfontein
Johannesburg
Telephone number: (w) 087 343 0921
(c) 071 683 3515
6
7

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Gugulethu Zikalala CV 2016

  • 2. Personal Details: Surname : Zikalala First Name : Gugulethu Date of Birth : 13 November 1986 Gender : Female Identity Number : 861113 0939 08 1 Nationality : South African Languages : Zulu and English Marital Status : Single Dependants : One (1) Drivers Licence : Code C1 Health : Good Residential Address : 198b Zone 5 Meadowlands Sibeko Street Soweto 1852 Contact Number : 0715105702 Email Address : gugu.zikalala@gmail.com 2
  • 3. EDUCATIONAL QUALIFICATIONS Schools Attended : Boston Business College : Computer Training Institute (CTI) : Holy Family College (Parktown) Highest grade passed : Grade 12 Subjects passed : English (HG) Zulu (second language) (HG) Computer Studies (SG) Business Economics (HG) Biology (HG) Maths (SG) Year : 2001 2005 Qualifications: International Diploma in Business January 2007 Public Examination: January 2007 NCC Examination Board Subjects: Business Communication Pass Economics Pass Introduction to Financial Accounting Pass Introduction to Managerial Accounting Pass Marketing Distinction Organisational and Business Structure Pass Principles of Management Pass Principles of Quantitative Methods Pass 3
  • 4. Interests and Hobbies: I enjoy cooking and having the family around to enjoy my meals. I also enjoy reading novels with Dan Brown and Jodi Picoult falling under my two favourite authors. I am a very outgoing person and enjoy spending time in the open with family and friends. Summer time is my most preferred season of the year as it brings along beautiful summer rain. After a long period with the family I also enjoy a little quiet time alone to reflect on myself and my achievements. Skills Development: Computer skills : MS Word : Microsoft Office : Excel : Power Point Siebel, Fenix and Documentum Hogan Call Centre (Inbound & Outbound): Comminix System Work experience: Company: First National Bank Job Title: Quality Assurer Department: Risk and Compliance Duties/Responsibility: My day to day responsibilities involve retrieving and updating FICA documents that have been sent from branches and Relationship Managers across the Country and uploading them onto the main frame (Using Hogan, Fenix and Siebel). This ensures that all clients of the Bank are up to date with their documentation and are Compliant. Quality Assurer is the final step in ensuring that the customer is fully Compliant. Date: August 2014 Currently (August 2016) Current Manager: Dayalan Govender Accomplishment: I have been appointed as 2IC (2nd In Charge) for my current Team Leader (Amanda Mbambo). 4
  • 5. Company: First National Bank Job Title: Compliance Administrator Department: Risk and Compliance Duties/Responsibilities: Liaising with the customer ensuring that they are FICA compliant. My responsibilities include contacting the client telephonically and advising them of documents which are outstanding from their entity profile. From there the entity is taken through a process of Quality Assurance where all documents received are reviewed. The process further involves contacting the customer again with feedback regarding the entity. The entire process of KYC EDD requires careful observation and attentiveness as failure to pay attention to detail could lead the Bank to suffer from Money Laundering Schemes. Date: December 2014 March 2015 Company: Makhuzeni Liquor Store Job title: Admin clerk/Secretary Duties/responsibility: Updating of database, receiving and making calls, placing orders, and attending to the day to day running of the business. As well as attending to the administration of the business. Date: January 2011 July 2014 Company: FirstRand Bank Job title: Office/Systems Administrator Department: Enterprise Risk Management & Internal Audit Duties/responsibility: Retrieval of information for research projects; Data Capturing; Filing; Word Processing; Managing library resources system; and other general office duties. Liaising with different departments. Working on Open Pages. As well as dealing with workflow issues. And subsequently writing out reports. Date: June 2010 December 2010 5
  • 6. References: Academic Name: Lianne Classens Position: NCC Coordinator at CTI Randburg Address: 320 York Ave (Crn. Hill Street), Randburg. P.O. Box 920, Randburg, 2125 Telephone number: 011 789 3178 Character Name: Sipho Zikalala Position: Owner/manager of Makhuzeni Liquor Store Address: 198b Sibeko Street Meadowlands Soweto Telephone number: (w) 011 390-4413 (c) 082 951 9522 Work Experience Name: Dharmitaben Mistry Position: Business Analyst Address: First Rand Bank 1 First Place. Bank City Cnr Simmons and Pritchard Streets Johannesburg Telephone number: (w) 011 371-7623 (c) 082 925 1376 Name: Salomi Naidoo Position: Head of Risk and Compliance Address: First National Bank 3 First Place. Bank City Cnr Simmons and Pritchard Street Johannesburg Telephone number: 0873112019 Name: Amanda Mbambo Position: Quality Assurer Team Leader Address: 33 Hoofd Street Braampark Braamfontein Johannesburg Telephone number: (w) 087 343 0921 (c) 071 683 3515 6
  • 7. 7