HEATHER POWELL- 2015 Resume
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Heather Powell has over 10 years of experience in customer service management. She has strong communication, relationship building, and problem solving skills. Powell has a proven track record of enhancing customer and team experience through her knowledge, patience, and understanding. She has extensive experience in recruiting, hiring, and training customer service representatives. Powell is proficient in Microsoft Office programs and committed to quality, organization, and self-motivation.
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Tracey Ruehle has over 15 years of experience in office support, customer service, and developmental services roles. She has strong skills in Microsoft Office, organization, communication, and multitasking. Currently she works as an administrative office assistant, where her responsibilities include phone and client communication, organizing hiring processes, and problem-solving. Previously she has held roles in production, customer service, and developmental services.HEATHER POWELL- 2015 Resume
- 1. HEATHER POWELL 13415 Rural Oak Street | Houston, TX 77034 832-443-6547 | Mrs.Powell55@gmail.com Customer Service Manager Resultsdrivenandcustomer-orientatedprofessional offering10yearsof customerservice experience. Highlyskilledat relationship-buildingwithclientsandacrossorganizationsandteams;exceptional writing,presenting,andinterpersonal communication skills. Adepttoassessingneeds,generatingoptions,andimplementingsolutions. Qualityfocusedanda pragmaticteam player,whohasa provenrecordof enhancingthe customerandteamexperience throughknowledge, patience,andunderstanding.Well-versedinall phasesof recruitmentandhiringinthe state of Texas,includingdefining jobroles,assessingneededskillsandqualifications,andevaluatingcandidates.Committed toquality,organizingall elementssurroundingmyposition,anddothiswhile remainingself-disciplinedandself-motivated. Remainvery proficientwithall MicrosoftOffice programs(Word,Excel,PowerPoint,Publisher,andOutlook),andwill continue to pursue myknowledge of these programsastheyprogress. Core Competencies Customer Service | Sound Judgments on Making Decisions | Loyal & Committed | Client Relations | Reliable | Supports Teamwork | Process Improvement | Inventory Control | Regulatory & Safety Compliance | Communications Skills (Written, & Public) | Problem Resolution | High Performance Standard | Employee and Labor Relations | Integrity | Takes action to Influence Events| Enthusiasm for my job | Adaptability | Ability to withstand pressure on an on-going basis | Career Summary Highlights:  Streamlinedstandard operatingproceduresforboththe accountingandHumanResource departments.  Ensuredefficientandsmoothoperationsthroughdevelopingandmaintainingstrongcommunicationwithteam members.  Extensive experience inrecruiting,hiring,andtrainingCustomerService Representatives.  Experience workingwithadiverse population,bothinpersonandinanonline environment.  Experiencedmanagingprojectsfromthe requirementsgathering,andneedsidentificationphase throughto completion Profile:  Managed scheduledandmonitoredprojecttimelines;promotedproductivityandcontrolledinventory.  Carefullyproofreaddocumentsfortypographical errorsandimage correctionsbefore print.  Focusedonprovidingcustomerservice onadailybasisforall incomingrequests.  Heldoperationsaccountable forstart-and-end-of-dayprocedurestoensure discrepancieswere handled promptlyandefficiently. Employment History Curtiss-WrightCorporation| Houston, TX | Accounting Manager, HR Manager, & Customer Service Manager 2010-Present Hilton Houston Southwest| Houston, TX | Sales Account Manager, Reservation Analysis Manager 2009-2010 PreferredCorporate Housing | Houston, TX | Nationa Account Executive 2008-2009 Hilton Houston Southwest| Houston, TX | Sales Account Manager 2005-2008 KelseySeybold– NASA Facility| Houston, TX | Medical Records Manager 2003-2004 Education Southwest Texas State University - Mass Communication: Marketing Aug. 1998 – June 2003