Hippo GetTogether Usability Sidetrack

Aug 21, 20100 likes763 views

This document provides an agenda for the Hippo GetTogether usability sidetrack event on August 20, 2010 in Amsterdam. The schedule includes an introduction to usability, a practical workshop on usability topics like personas and design patterns, and exercises for participants to provide input on improvements to Hippo's content management system and prototype a redesign. The goal is to integrate user-centered design practices into Hippo's agile development process.

Hippo GetTogether
Usability Sidetrack
20 Aug 2010, Amsterdam, Felix Meritis

Rolf van der Steen ? r.vandersteen@onehippo.com

About me
EUROPE ? AMSTERDAM HIPPO B.V. ? OOSTEINDE 11 ? 1017 WT AMSTERDAM ? THE NETHERLANDS ? +31 20 5224466
USA ? SAN FRANCISCO HIPPO USA INC. ? 185 H STREET, SUITE B ? PETALUMA CA 94952 ? USA ? +1 707 773 4646 WWW.ONEHIPPO.COM ? INFO@ONEHIPPO.COM ? SALES@ONEHIPPO.COM

Schedule
13:30 - 14:00

Brief introduction on usability

14:00 - 15:30

Practical workshop
Your input is valuable here

Hippo GetTogether - Usability Sidetrack 20 Aug 2010 2

What is Usability
��Usability really just means making
sure that something works well��

Steve Krug - www.sensible.com

Hippo GetTogether - Usability Sidetrack 20 Aug 2010 3

Usability = Ease of Use

��The ease in in which people can use a
��The ease which users can use Hippo
particular toolto achieve aaparticular goal��
CMS/Portal to achieve particular goal��
en.wikipedia.org/wiki/usability

Ease of Use

Hippo GetTogether - Usability Sidetrack 20 Aug 2010 4

What defines usability

Usability is defined by five quality components:
�� Learnability
�� Efficiency
�� Memorability
�� Error tolerance
�� Satisfaction
Jakob Nielsen - www.useit.com

Hippo GetTogether - Usability Sidetrack 20 Aug 2010 5

Why is usability important
�� Usability increases conversion
�� Usability improves productivity
�� Usability reduces amount of support
�� Usability reduces training cost
�� Usability differentiates from competitors

Overall satisfaction:
returning customers,
continued use

Hippo GetTogether - Usability Sidetrack 20 Aug 2010 6

How to improve usability
��Usability is a quality attribute that assesses how easy user interfaces are to use.��

��The word usability also refers to
methods for improving ease-of-use
during the design process.��
Jakob Nielsen - www.useit.com

Hippo GetTogether - Usability Sidetrack 20 Aug 2010 7

User Centered Design

Anthony Colfelt - www.boxesandarrows.com

Hippo GetTogether - Usability Sidetrack 20 Aug 2010 8

Methods for UCD
�� Persona's �� Heuristic evaluation
�� Mental models �� Use cases
�� Prototyping �� Interviews
�� Scenarios �� Storyboarding
�� Usability testing �� Design patterns
�� Expert reviews �� Participatory design
�� Focus groups �� etc
Many methods available
Hippo GetTogether - Usability Sidetrack 20 Aug 2010 9

Usability and User Experience

Peter Morville - www.semanticstudios.com

Hippo GetTogether - Usability Sidetrack 20 Aug 2010 10

Usability at Hippo

Enough of the theoretical stuff
How are we doing this at Hippo

Hippo GetTogether - Usability Sidetrack 20 Aug 2010 11

Where we are coming from

Anthony Colfelt - www.boxesandarrows.com

Hippo GetTogether - Usability Sidetrack 20 Aug 2010 12

Where we are going to

Anthony Colfelt - www.boxesandarrows.com

Hippo GetTogether - Usability Sidetrack 20 Aug 2010 13

How do we do that

Integrating UCD into Agile development process
�� Usability testing
�� Persona's
�� Design patterns
�� User stories

Hippo GetTogether - Usability Sidetrack 20 Aug 2010 14

Usability testing

Hippo GetTogether - Usability Sidetrack 20 Aug 2010 15

Personas

Hippo GetTogether - Usability Sidetrack 20 Aug 2010 16

Design patterns

Hippo GetTogether - Usability Sidetrack 20 Aug 2010 17

User stories

Hippo GetTogether - Usability Sidetrack 20 Aug 2010 18

Workshop
�� Introductions
�� Top 10 improvements
untill time runs out
�� Persona's or you get bored with me +
�� Today's design

Hippo GetTogether - Usability Sidetrack 20 Aug 2010 19

Introductions
�� Name
What you do Please include your experience
��
with Hippo products
�� Where you're from
�� Three tags

Hippo GetTogether - Usability Sidetrack 20 Aug 2010 20

Workshop 'rules'
�� Focus on CMS 7
�� Focus on usability of the CMS UI
�� Hippo Go Green demo to demonstrate

Feel free to say anything!

Hippo GetTogether - Usability Sidetrack 20 Aug 2010 21

Top 10 improvements
�� Usability method: Focus Group
�� Write down your most wanted improvements on
post-its
�� Take a turn in presenting your improvements
�� Collectively cluster improvements
�� Collectively prioritize improvements

Hippo GetTogether - Usability Sidetrack 20 Aug 2010 22

Break?

Hippo GetTogether - Usability Sidetrack 20 Aug 2010 23

Personas
�� Usability method: Personas
�� Create personas
�� In groups, one persona per group
�� Personal input is desired
�� Template is provided
�� Presentation in ��a day in the life of ...�� scenario

Hippo GetTogether - Usability Sidetrack 20 Aug 2010 24

Today's design
�� Usability method: Participatory Design
�� Select improvement (tab management)
�� Generate use cases
�� Rapid prototyping: wireframes / sketches
�� Presentation

Hippo GetTogether - Usability Sidetrack 20 Aug 2010 25

Wrap up

Your questions

... ?

My questions

Opinion on sidetrack?
Interested in participating in usability tests?

Hippo GetTogether - Usability Sidetrack 20 Aug 2010 26

Hippo GetTogether - Usability Sidetrack 20 Aug 2010 27

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Hippo GetTogether Usability Sidetrack

1. Hippo GetTogether Usability Sidetrack 20 Aug 2010, Amsterdam, Felix Meritis Rolf van der Steen ? r.vandersteen@onehippo.com About me EUROPE ? AMSTERDAM HIPPO B.V. ? OOSTEINDE 11 ? 1017 WT AMSTERDAM ? THE NETHERLANDS ? +31 20 5224466 USA ? SAN FRANCISCO HIPPO USA INC. ? 185 H STREET, SUITE B ? PETALUMA CA 94952 ? USA ? +1 707 773 4646 WWW.ONEHIPPO.COM ? INFO@ONEHIPPO.COM ? SALES@ONEHIPPO.COM

2. Schedule 13:30 - 14:00 Brief introduction on usability 14:00 - 15:30 Practical workshop Your input is valuable here Hippo GetTogether - Usability Sidetrack 20 Aug 2010 2

3. What is Usability ��Usability really just means making sure that something works well�� Steve Krug - www.sensible.com Hippo GetTogether - Usability Sidetrack 20 Aug 2010 3

4. Usability = Ease of Use ��The ease in in which people can use a ��The ease which users can use Hippo particular toolto achieve aaparticular goal�� CMS/Portal to achieve particular goal�� en.wikipedia.org/wiki/usability Ease of Use Hippo GetTogether - Usability Sidetrack 20 Aug 2010 4

5. What defines usability Usability is defined by five quality components: �� Learnability �� Efficiency �� Memorability �� Error tolerance �� Satisfaction Jakob Nielsen - www.useit.com Hippo GetTogether - Usability Sidetrack 20 Aug 2010 5

6. Why is usability important �� Usability increases conversion �� Usability improves productivity �� Usability reduces amount of support �� Usability reduces training cost �� Usability differentiates from competitors Overall satisfaction: returning customers, continued use Hippo GetTogether - Usability Sidetrack 20 Aug 2010 6

7. How to improve usability ��Usability is a quality attribute that assesses how easy user interfaces are to use.�� The word usability also refers to methods for improving ease-of-use during the design process.�� Jakob Nielsen - www.useit.com Hippo GetTogether - Usability Sidetrack 20 Aug 2010 7

8. User Centered Design Anthony Colfelt - www.boxesandarrows.com Hippo GetTogether - Usability Sidetrack 20 Aug 2010 8

9. Methods for UCD �� Persona's �� Heuristic evaluation �� Mental models �� Use cases �� Prototyping �� Interviews �� Scenarios �� Storyboarding �� Usability testing �� Design patterns �� Expert reviews �� Participatory design �� Focus groups �� etc Many methods available Hippo GetTogether - Usability Sidetrack 20 Aug 2010 9

10. Usability and User Experience Peter Morville - www.semanticstudios.com Hippo GetTogether - Usability Sidetrack 20 Aug 2010 10

11. Usability at Hippo Enough of the theoretical stuff How are we doing this at Hippo Hippo GetTogether - Usability Sidetrack 20 Aug 2010 11

12. Where we are coming from Anthony Colfelt - www.boxesandarrows.com Hippo GetTogether - Usability Sidetrack 20 Aug 2010 12

13. Where we are going to Anthony Colfelt - www.boxesandarrows.com Hippo GetTogether - Usability Sidetrack 20 Aug 2010 13

14. How do we do that Integrating UCD into Agile development process �� Usability testing �� Persona's �� Design patterns �� User stories Hippo GetTogether - Usability Sidetrack 20 Aug 2010 14

15. Usability testing Hippo GetTogether - Usability Sidetrack 20 Aug 2010 15

16. Personas Hippo GetTogether - Usability Sidetrack 20 Aug 2010 16

17. Design patterns Hippo GetTogether - Usability Sidetrack 20 Aug 2010 17

18. User stories Hippo GetTogether - Usability Sidetrack 20 Aug 2010 18

19. Workshop �� Introductions �� Top 10 improvements untill time runs out �� Persona's or you get bored with me + �� Today's design Hippo GetTogether - Usability Sidetrack 20 Aug 2010 19

20. Introductions �� Name What you do Please include your experience �� with Hippo products �� Where you're from �� Three tags Hippo GetTogether - Usability Sidetrack 20 Aug 2010 20

21. Workshop 'rules' �� Focus on CMS 7 �� Focus on usability of the CMS UI �� Hippo Go Green demo to demonstrate Feel free to say anything! Hippo GetTogether - Usability Sidetrack 20 Aug 2010 21

22. Top 10 improvements �� Usability method: Focus Group �� Write down your most wanted improvements on post-its �� Take a turn in presenting your improvements �� Collectively cluster improvements �� Collectively prioritize improvements Hippo GetTogether - Usability Sidetrack 20 Aug 2010 22

23. Break? Hippo GetTogether - Usability Sidetrack 20 Aug 2010 23

24. Personas �� Usability method: Personas �� Create personas �� In groups, one persona per group �� Personal input is desired �� Template is provided �� Presentation in ��a day in the life of ...�� scenario Hippo GetTogether - Usability Sidetrack 20 Aug 2010 24

25. Today's design �� Usability method: Participatory Design �� Select improvement (tab management) �� Generate use cases �� Rapid prototyping: wireframes / sketches �� Presentation Hippo GetTogether - Usability Sidetrack 20 Aug 2010 25

26. Wrap up Your questions ... ? My questions Opinion on sidetrack? Interested in participating in usability tests? Hippo GetTogether - Usability Sidetrack 20 Aug 2010 26

27. Hippo GetTogether - Usability Sidetrack 20 Aug 2010 27

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Hippo GetTogether Usability Sidetrack

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Hippo GetTogether Usability Sidetrack