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- 1. SHIRLEY L. SIMMONDS 3541 NW 94th Avenue Sunrise, FL 33351 (954) 245-8697 Shirley.L.Simmonds@gmail.com WHO IS SHIRLEY: Team Player, Tenacity, Reliable, Event And Project Coordinator, Hotel Experience, Sales Manager, Leadership Skills, Task Force Skills, Microsoft Office Skills, Organized, Professionalism, Analytic/Problem Solving, Supply Management, Inventory Control, Verbal Communication, Documentation Skills, Event and Meeting Planner, Dependability, Attention To Detail, Adaptability, Open to Relocation, Customer Focus, Bilingual Creole-English and Administrative Skills. SKILLS Proficient knowledge in MS Office, including Excel, and Outlook; data entry skills; social media internet research abilities; and other analytical software to include NGS, Opera, LMS, Spa Soft, Meeting Broker, Lanyon and more. Proven project management success in organizing work effectively and meeting given budgets timeframes. Ability to apply extensive knowledge of corporate sales, event planning, project management, customer service, and supervisory skills in diverse environment. Strong interpersonal skills to deliver challenging messages, as well as, proven proficiency to communicate and effectively to staff, lead staff, faculty and senior leadership. Success in working well under pressure environment while remaining flexible with changing demands and priorities. Ability to work independent with limited supervision. Potential to open to relocate and Task Force assignments. Demonstrated written and oral communication skills. Bilingual Creole-English. EXPERIENCE Dec 2016 Nova Southeastern University Miramar, FL Oct 2015 Office Coordinator Received mail or correspondence for the work unit and determines proper disposition. Maintained department supplies and inventories by tracking status, purchases and distribution. Respond to inquiries and resolve non-routine problems requiring broad understanding of work area policies and procedures in a timely manner to ensure questions are answered and resolved. Coordinated and organized meetings, and supports other department activities and functions. Scheduled and obtained use of classrooms, room setup, and equipment for use. Performed a wide variety of administrative tasks and coordinating activities/functions. June 2015 Freelance/Various Staffing Agencies Fort Lauderdale, FL Aug 2013 Administrative Asst/Project Coordinator Greet all visitors, manage phones, schedule and coordinate necessary appointments. Process and scan participant/employee paperwork; ability to maintain confidential information. Attend staff meetings and training programs as required by management. Assist with other administrative tasks/functions as needed. Aug 2013 Balloon Mack & D辿cor Fort Lauderdale, FL Nov 2012 Program Coordinator (Contractor) Assist with negotiation of contract as relate to all details of event; and ensure appropriate d辿cor/supplies available to meet the quality expectation of the client. Handled a range of administrative and billing functions of clients program. Planned and coordinated scheduling of events in collaboration with vendors; includes managing freelancers, such as caterers, staffing and production companies. Conducted site visits, and find resources to help make decisions about event possibilities. Prepare and modify written responses to routine inquiries and documents including contracts, correspondence, room diagram, reports, drafts, memos and email for each event. May 2012 Homemaker/College Student/Independent Contractor Fort Lauderdale, FL Oct 2009 Oct 2009 Carlson Hotels Fort Lauderdale, FL (Remote) Nov 2007 Destination Sales & Wedding Manager Turks and Caicos Actively solicits and prospects for repeat and new business to meet property and personal revenue financial goals. Organize and conduct site visits, pre-planning visits, FAM trips, client meetings to entice clients to book at the hotel. Shirley Simmonds, Phone: 954-245-8697 Email: Shirley.L.Simmonds@gmail.com
- 2. Destination Sales & Wedding Manager , cont.. Turks and Caicos Developed client menus, write contracts and letters, as well as organize all other arrangements as they relate to social and corporate events. Maintain relationships with existing and new clients to build rapport and ensure ways to generate sales for hotel. Maintained complete knowledge of and comply with all departmental, divisional, and hotel policies, procedures and standards. Effectively sell products and services throughout the sales phase to maximize profitability and achieve quarterly goal. Served as integral member of team benchmarking year-end goal by exceeding 5%. Aug 2005 Marriott Hotel Intl- Harbor Beach Resort & Spa Fort Lauderdale, FL July 1993 Catering Executive (3yrs) Respond to inquiries, and resolves non-routine problems required understanding of work-area policies and procedures in a timely manner to ensure questions are answered and resolved. Work closely with catering client regarding groups menu planning, agenda setting, hotel meeting services, hospitality amenities and special VIP request. Maintain proper documentation of events, changes with updated and special requests of clients files. Communicate event details expectations of the client as outlined in the BEO, SOE and contract to Hotel operation staff, and all related internal departments. Function as the on-site contact to client for all aspects of their events when necessary. Ensured proper billing, accordingly to policy, to guest folios and master accounts. Repeatedly named Employee of the Month in recognition of excellent job performance and customer service. Harbor Beach Resort & Spa Retail Spa Asst. Manager (4yrs) Hired, trained and established SOP for department to obtained desired results in productivity, teamwork, safety, quality, and job knowledge. Submitted payroll maintenance reports, retail departmental budget, billing invoices; managed purchase orders for all materials, monitoring and creating annual budget projections reports and procurement service orders. Responsible for recorded and monitored all aspect of inventory control, sales, payroll and profits within the spa and retail department. Maintained spa premises neat and established and maintain good relationships with spa staff and guests. Earning recognition as top Revenue Generated Department based on sales volume and labor cost. Harbor Beach Resort & Spa Sales and Catering Coordinator (4yrs) Provided administrative support to (2) Executive Directors and (2) Senior Managers and sales support for account executives based on assignments due to absence and/or vacancy of the team. Responsible for managing customer relations, coordinating events/meetings not limited to appointments and travel arrangements for managers or supervisors. Maintained all file updates for groups and catering including room blocks, rooming lists, BEOs and communicate updates in a timely manner to reservations and operations departments. Handled all short-term event bookings under 150-guests along with hotel and employees(on and off property) social events. Coordinate administrative activities/functions within department to ensure efficient operations. Earned recognition for Chairperson for Employee Event, nominated Employee of the Year (2x), repeat Beaches Best/Employee of the Month. Harbor Beach Resort & Spa Banquet Server (2yrs) Performed set up and breakdown of various functions, carry trays, serve guests, and clean up at the event's conclusion. Attend roll-call/line up meeting before event to learn function particulars and guests expectations to create a lasting experience of the resort with intent for return business. EDUCATION May 2012 Broward College Coconut Creek, FL Oct 2009 Bachelor of Science Business Management & Supervision Certificate of Completion- Leadership Presentation Developmental Skills Shirley Simmonds, Phone: 954-245-8697 Email: Shirley.L.Simmonds@gmail.com