Housekeeping Presentation
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This document contains objectives and a housekeeping report for the 1st quarter of 2014 for Coral Sea Hotels - Resorts - Nile Cruises. The objectives are focused on increasing customer satisfaction scores, reducing costs, increasing team member satisfaction, reducing turnover, and providing training. The report provides data on key performance indicators for the 1st quarter of 2014 such as customer satisfaction, costs, turnover and training hours against the objectives. It outlines actions to further improve performance such as ensuring cleanliness standards, analyzing feedback, issuing supplies efficiently, and developing team members.
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Download free sample copy from here: https://www.dropbox.com/s/uzocqmfaoot53vc/Hotel%20Housekeeping%20-%20Preview%20Copy.pdf
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The document summarizes the roles and responsibilities within a hotel housekeeping department. It describes the typical organizational structure, with an executive housekeeper or manager overseeing housekeeping supervisors, room attendants, housemen, and laundry/public area staff. It outlines the duties of room attendants, which include cleaning guest rooms, and housemen, who transport linens and supplies. Laundry room personnel separate, wash, dry and distribute linens. Public area attendants are responsible for cleaning common areas. The housekeeping department must coordinate closely with the front desk to ensure rooms are cleaned on time and prepared for arrivals and departures.Housekeeping
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Here is an organizational chart for a Housekeeping Department in a small hotel with 24 rooms, 3 function rooms, 1 coffee shop, swimming pool and spacious grounds:
Executive Housekeeper
Rooms Maintenance Supervisor
- Oversees room attendants
- Ensures cleanliness standards
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- Oversees public areas cleaning
- Oversees function rooms cleaning
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This document provides an overview of housekeeping in the hotel industry. It discusses the importance of housekeeping for guest comfort, cleanliness, privacy, safety, security and aesthetics. It then outlines the typical organizational structure of a hotel housekeeping department, including roles such as the executive housekeeper, floor supervisors, room attendants, housemen, laundry attendants, linen attendants, and desk control supervisor. The roles and responsibilities of each position are described at a high level. Maintaining cleanliness, order and guest satisfaction are emphasized as key goals of the housekeeping department.Job Description
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The document describes various housekeeping roles in a hotel. It outlines the responsibilities of a floor supervisor, which include supervising room attendants, ensuring cleanliness standards are met, and managing guest requests. A public area supervisor is responsible for cleaning and maintaining all public spaces. They also supervise staff and ensure department policies are followed. The duties of a houseman involve preparing rooms for guests, maintaining cleanliness of rooms, common areas and furnishings, replenishing supplies, and assisting other departments as needed.Chapter 1 : Introduction of Housekeeping Department
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The document outlines the structure and responsibilities of the housekeeping department in hotels. It describes the typical roles and hierarchy within housekeeping, including executive housekeepers, supervisors, attendants, and more. It also details the key responsibilities of housekeeping which include cleaning guest rooms, public areas, and other hotel facilities. Maintaining cleanliness is important for guest satisfaction and maximizing room sales and revenue. The housekeeping department aims to provide a comfortable environment and fulfill guests' needs and preferences.introduction to hk_dept.
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The document provides an overview of housekeeping in the hospitality industry. It defines housekeeping as providing a clean, comfortable and safe environment through management and maintenance. It outlines the layout and major departments of a typical housekeeping department, including linen storage, laundry, supplies stores, and upholstery areas. Cleanliness, comfort and safety are identified as key goals, with specifics on cleaning rooms, furniture placement, and security measures. The housekeeping department works closely with other hotel departments like front office, engineering and food and beverage.House keeping (Hospitality)
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The housekeeping department is responsible for cleaning rooms and public areas, bed making, linen management, laundry services, pest control, key control, safety and security, interior decoration, and room maintenance. These functions ensure overall cleanliness and an ambiance that promotes a congenial environment for guests. Good housekeeping is important for guest satisfaction, health and safety, staff productivity, and the hotel's financial success.Organizing the housekeeping job
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The document discusses organizing the housekeeping job in commercial lodging establishments like hotels. It defines housekeeping and the roles of housekeepers. There are two main types of housekeeping - domestic, referring to housekeeping maintenance in a private home, and institutional, referring to housekeeping in commercial properties. The scope of housekeeping maintenance covers public areas, rooms, linen and laundry services, and fixtures. The document provides sample organizational charts for the housekeeping department in large and small properties. It concludes with standards for good housekeeping such as cleanliness, orderliness, and guest comfort.Frankfinn Anamika Housekeeping
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The document provides information about housekeeping in hotels. It discusses the responsibilities of the housekeeping department, which include cleaning guest rooms, public areas, restrooms, laundering linens, maintaining uniform and linen rooms, horticulture/landscaping, valet service, and managing the housekeeping desk. The housekeeping department plays a key role in guest satisfaction and is often the largest department, as it oversees the cleaning that allows the hotel to accommodate guests and generate revenue through accommodations and other services.Chapter 10
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The document discusses coordination between various departments in a hotel, including housekeeping, front office, engineering, food and beverage, purchase, laundry, security, and personnel. It outlines how housekeeping coordinates with these departments on tasks like room status updates, repairs, linen and uniform supplies, guest requests, and staffing issues. It also provides details on administrative functions of housekeeping like duty rotas, registers maintained at the control desk, and handling guest complaints.Housekeeping presentation
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The document discusses the various housekeeping services provided by hotels. It explains that housekeeping is responsible for cleaning rooms, public areas, restrooms, handling linen and uniforms, doing laundry, horticulture, and valet services. Some key responsibilities include thoroughly cleaning and sanitizing rooms after each guest checkout to prepare for the next guests. Restrooms and linen rooms are also important areas that require cleaning and organization. Overall, housekeeping aims to keep the hotel environment neat, clean and hygienic to provide a good impression and maximize guest satisfaction.Housekeeping dept.
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The document discusses the roles and responsibilities of the housekeeping department, including room cleaning, laundry services, minibar operations, and maintaining clean public areas. It provides details on cleaning procedures for guest rooms, such as preparing supplies, entering rooms, making beds, dusting, cleaning bathrooms, and inspecting rooms. The laundry department handles uniforms, linens, and other supplies. Minibars are stocked for guest convenience but items are priced higher. Public areas like lobbies must be kept clean and safe for guests.Frankfinn - Housekeeping
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RUSTAM SEKHON CVrustam sekhon
油
Rustamjit Singh Sekhon is a hotel and hospitality professional with over 15 years of experience in front office management roles. He has worked at several major hotel chains in India, including ITC Hotels, Radisson Blu, and Sheraton. Currently, he is the Front Office Manager at Radisson Blu Hotel in Amritsar. He has a bachelor's degree in tourism studies and a postgraduate diploma in hospitality management. His skills include operations management, customer service, business development, and strategic planning. He is seeking a new challenging role to further utilize his experience.Ambrish Rai updated by consultant on 20 july 2015
Ambrish Rai updated by consultant on 20 july 2015Ambrish Rai
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Ambrish Rai has over 7 years of experience as a freelance soft skills and life skills trainer in the education, hospitality, and retail sectors. He has provided training to clients such as Banaras Hindu University, Flipkart, Nokia Store, Big Bazaar, and others. His areas of expertise include customer service skills, grooming and etiquette, conflict management, decision making, and more. He has a bachelor's degree in hotel management and certifications in learning and development. Previously he has worked as an executive housekeeper, regional trainer, and housekeeping supervisor at various hotels.Biju cv (2)
Biju cv (2)Biju. K.S
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Biju K.S. has over 15 years of experience in housekeeping management positions in 4 and 5-star hotels in India, Oman, Kuwait, and China. He has a proven track record of achieving high guest satisfaction scores and department profitability through effective cost controls and training of housekeeping staff. Some of his achievements include being selected for training at the Shangri-La academy in China and being part of a team that received a "Best Hotel of the Year" award. He holds a BSC degree from the University of Pune and a diploma in hotel management.Housekeeping Presentation
- 1. Sensatori 2014 Objectives & 1st Q Housekeeping Report CORAL SEA HOTELS - RESORTS - NILE CRUISES
- 2. Housekeeping Objectives 2014 CORAL SEA HOTELS - RESORTS - NILE CRUISES Employee Guest Corporate
- 3. CORAL SEA HOTELS - RESORTS - NILE CRUISES Customer Satisfaction Customer Satisfaction Ensure operation standards are followed Maintain Bedroom cleanliness standards, constant follow up and visibility in the operation Effectively communicate with Eng, laundry and F.O where room comfort is concerned Work on providing high quality pillows to guests upon request Work on and analyze all operational and guest feedback reports such GSC, guest comments, Tripadvisor, Soiree, Trust You and I heard. Identify concerns, root causes and work on them to rectify. Implement all ISO new operation standards Objective W/2013 S/2013 W/2014 Objecti ves S/2014 Objecti ves 2013 Actual 1st Q 2014 Actual 1st Q Increase bedroom comfort score 93% 94% 94% 94% 93% 93% Maintain Bedroom cleanliness 96% 97% 97% 96% 96% 97%
- 4. Financials Reduce HK cost of cleaning PRPD by (10%) Below budget 0.66 0.65 0.59 0.54 Miscellaneous Income Flower 2660 1752 490 579 Objective 2013 2014 Objectiv e 2013 Actual 1st Q 2014 Actual 1st Q Financials Issue stores requisitions on weekly bases based on occupancy Monitor the usage of all guest supplies and have tight control on all process, from issuance till it reaches guest room Commit to monthly maximum consumptions in general and to selective items in specific. Monthly Analyze all expenses and ensure all numbers fall in place with number of guests, occupancy etc. Always investigate unreasonable consumptions till reaching justifications and act accordingly Flowers income 2014 is less than 2013 due to decreased occupancy. Yet, work on achieving/increasing target by selecting best flowers to gain reputation Work on obtaining discount from supplier with maintaining quality CORAL SEA HOTELS - RESORTS - NILE CRUISES
- 5. Team Members Increase Team Members Satisfaction by 4.43% than 2013 80.57% 85% NA NA Reduce Team Members Turn Over rate by 01% less than 2013 5.49% 4% 3.60% 3.53% Objective 2013 2014 Objecti ve 2013 Actual 1st Q 2014 Actual 1st Q Team Members Work on team members development and prepare them for promotions where possible and when fit. Work close to team members and constantly coach where needed Despite the difficulties in hiring the qualified candidates, yet be selective when hiring, trying to create a healthy work environment and reduce turnover rate Work closely with HR on monthly communication meetings, work in their feedback/comments and concerns Show an understanding attitude towards team members needs. Both personal and professional. CORAL SEA HOTELS - RESORTS - NILE CRUISES
- 6. Team Members On-Job Training hours - goal is 5 hours monthly (Measured by month end report) 5 5 5 6.92 Spread ISO awareness amongst team members and include it in day to day Operations Activities. NA NA NA NA Objective 2013 2014 Objecti ve 2013 Actual 1st Q 2014 Actual 1st Q Team Members Continue conducting 15 minutes training at daily morning briefing choosing topics based on operational needs Take sexual harassment and cultural differences as an always existing topic Encourage team members on attending English courses by allowing flexible schedules Follow up on strict application of all health and hygiene standards including Ill Guests practice Stress on implementation of SOPs and all ISO systems and include it in departmental training of all new hires CORAL SEA HOTELS - RESORTS - NILE CRUISES
- 7. Thank You CORAL SEA HOTELS - RESORTS - NILE CRUISES