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HELP DESK
INFORMATION
• Nova help desk is located at Annandale campus but there are IT staff on each
campuses to provide immediate campus support
• The ITHD is open 24/7 including nights, weekends, & holidays
• ITHD contact information:
 Phone number : 703-426-4141
 Email: helpdesk@nvcc.edu
 Nova student & faculty support portal

• SUPPORT PORTAL SITE - HTTPS://SUPPORT.NVCC.EDU/MAIN/DEFAULT.ASPX

GENERAL SERVICES PROVIDED BY
IT…
• EMAIL
• GRADES/SCHEDULE
• NOVA ALERT
• ONLINE TRAINING
• STUDENT TECH TIPS

NOVA EMAIL
• NOVA email system is hosted by Google, aka GMAIL
• Student do not need to setup a new account, created during registration
• Email accounts are the following format:
 Username@email.vccs.edu
• Mailbox size is 25GB, with spam & virus protection included
• Access your email through mynova

WHAT’S NOVA ALERT?
• People who sign up will receive notice & alert information through this system:
 NOVA campus closing due to inclement weather
 Theft & assault type situation awareness
 Gives alerts for all NVCC campuses
• Sign up by texting the keyword “ NOVA” to 411911
• Http://alert.nvcc.edu

ACCESS TO ONLINE TRAINING
• Students have access to virtual technology training powered by Atomic Learning
• What is Atomic Learning?
 Online software training and support product which is like having a technology
specialist in every classroom
 Helps you do more with the software you use every day
 Tutorials give you just-in-time answers to your "how do I do that?" software
questions.

• WEBSITE: HTTP://WWW.ATOMICLEARNING.COM/HIGHED/HOME

HARDWARE & SOFTWARE
Hardware:
• For students interested in purchasing computer hardware, discounts are applied
for:
 Dell products
 HP products
Softwares:
• Students, faculty, and staff with blackboard accounts can login and download:
 Antivirus software provided by Symmantic (corporate edition) at no cost
• Free recommended anti-spyware softwares:
 Ad-ware , spybot , microsoft security essentials

CONTINUED…
• Microsoft office 365 Proplus and One Drive:
 All NOVA students, faculty, & staff are provided free MS Office 365 products
 Office 365 includes:
 Word, Excel, Powerpoint, Outlook, Onenote, Publisher, and Access, Onedrive cloud space
 You can load it on up to five devices
 In order to download Office 365 you need to login with your NOVA email address by
going to: https://login.microsoftonline.com/
 Can also be accessed through blackboard
 Free access only last until your NOVA email account is no longer valid
• Openoffice
• Google docs

INTERNET/NETWORKING INFO
• All NOVA students have 2 network accounts:
• NVSTU account
• DIRECTORY account
• Nvstu:
 Used for accessing web folders
 www.student.nvcc.edu/home/userid
 Logging into the computers on the NVSTU network in the library or Open Computer Lab
 Format: nvstuuserid
 Students can look up NVSTU account information at https://www.nvcc.edu/stu_id/.
• Directory:
 This account uses your mynova credentials as login account for library or OCL
 Format: directorymynovausername

FTP SETTINGS
• FTP settings will be required for accessing web folders.
• Lab work/exercises done in ITE courses may require logging into web folders
• Free FTP clients:
• Core FTP, FileZilla, Dreamweaver, Cyber Duck (mac)
• FTP settings:
Profile name: studentweb
host: www.Student.Nvcc.Edu
URL: http://www.Student.Nvcc.Edu/home/userid
Userid: NVSTUuserid (for windows)
NVSTU/userid (for mac)
password: month of birth + date of birth + four digits of the year of birth

WIRELESS NETWORK
• Wireless network SSID (name):
• Directory
• Requires login with the directory credentials
• Novawifi
• Requires login with the NVSTU or NVCC credentials
• Guest
• Requires user to create a temporary login account for the next 24 hours for wireless access

MOBILE PHONES
• As a NOVA student, discounts are provided to AT&T wireless subscribers
 Students can save up to $125 on a new phone and service
 Students receive a 7% discount on their AT&T monthly charge
 Call the AT&T wireless 800 number and mention FAN# 2552057

CLOUD SERVICES
• NOVA students have access to Microsoft OneDrive Cloud service that provides a
way to have your files all in one place
• Onedrive:
• Upload, edit, print, share files (to large for blackboard) with instructors & classmates
• With Onedrive, access your files from any computer.
• Automatically updated across your computer and mobile devices
• FREE and provides 7GB of storage
• Back-up files that are accessible from anywhere, even if your computer crashes.

1. Go to http://onedrive.live.com/about/en-us/
2. Click sign up to create a new onedrive account (you can use an existing email
account or Microsoft account)
CREATING ONEDRIVE
ACCOUNT

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