James Wilson cv 2
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James Wilson provides his contact information and personal statement, noting he is self-motivated, focused, and brings new ideas. He lists his qualifications including 9 GCSEs grades A-C and qualifications in IT, product design, and motor vehicle maintenance. Wilson has over 10 years of work experience in sales and customer service roles in various retail stores. His experiences include meeting sales targets, customer service, administration, stock control, and cash handling. He provides references from previous employers.
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Mr Nathan Warren is a recent university graduate seeking a new job to utilize his customer service skills. He has experience in various retail and customer service roles over the past decade, including as an insurance broker and in roles at Toys 'R' Us, Co-operative, and Odeon Cinemas. He is highly motivated with a focus on ensuring customer satisfaction and has strong communication, problem-solving, and multitasking abilities developed through his work history.James Wilson cv 2
- 1. Curriculum Vitae James Wilson Flat 35, Lundy House Drake Way Reading RG2 0GQ D.O.B – 11/10/1991 Tel: 07958179405 E-mail: jameswilson872@outlook.com Personal statement I am a self motivated, focused and driven individual who works wellas part of a team as well as on my own. If chosen for the role, I feel I can bring new and exciting ideas to the work environmentthat help increasethe customer service level within the company. I always meet new challenges head on and with my full focus to ensure I complete all tasks to the highestlevel possible. Schooling and grades I attended ProspectCollege and achieved 9 GCSE’s A-Cgrade. The courses I took are as follows: English - B Maths - B I.T- A ProductDesign – B Motor vehicle maintenance –Five B Grades (NVQ LV2)
- 2. Previous work History Warranty Direct:June2014 - Current Sales Executive Within this job I have3 major key roles. First is to develop relationships over the phoneto maximise sales opportunity. We do this by using an automated dialler systemwhich rings out to customers which have enquired online. Second is compliance which is a massivefocus. Being an FCA regulated company and selling FCA regulated products wehave to adhere to massive compliance structures to ensureour customers get treated fairly and are not misled in anyway. Third is administration. We have to take responsibility of any customers wespeak to, ensuring we input data correctly and securely, we keep all their data safe and confidential and that we call back at the time and day that suits them, without fail. Dixons Retail (PC World) July 2013 - June 2014 Shop in Shop Promoter for Samsung This role follows closely to my previous role in the senseof gaining the maximum amount of sales for said Company. However, thedifferences in this particular role is that, as I am employed by Dixons retail, I have to ensureall customers receive the best level of customer serviceregardless of their purchase. Blue square marketing:Mar 2013 - June 2013 Shop in Shop Promoter For Samsung As a Shop in Shop Promoter, my job role is to ensure the maximum amount of sales for the specific company (in this caseSamsung) areachieved by using key selling points and USPs of each device during an interaction and demonstration process. I show each customer, based on their specific needs, which device will be the mostbeneficial for them in terms of screen size, device size, specific features etc. I havepromoted in multiple stores such as Phones4u and CarphoneWarehouseand haveadapted to each stores way of selling.
- 3. Phones4u:Aug 2011 – Mar 2013 Sales Consultant As a Sales Consultant at Phones4u, working as partof a team as well as on my own, I am aiming for set targets and KPI’s each month to ensuremy store meets and exceeds it expected monthly target while making surethe customer’s needs and wishes aremet. My duties included in this job role are cash handling, meeting specific customer needs and wishes, housekeeping, stock control, counts and reports, deliveries, returns. Vue cinema:Feb 2011 –June 2011 Guest Assistant As a GuestAssistantI was constantly in frontof customers, making surethey had the best experience they could possibly have. My duties included in this job role arecash handling, customer service, housekeeping, deliveries, stock control and replenishment. Worldof carpets:Jan 2010 –Jan 2011 Sales Executive As part of a closely knitted team, we would be aiming and exceeding sales targets for each month, all the while making surethe customer’s needs were met. My duties included in this job role are cash handling, customer service, meeting and exceeding target sales figures, stock controland replenishment, deliveries, dealing with customers specific needs. Altimus:Aug 2008-Nov 2009 Returns/Repairs Manager While dealing with the returns and repairs of customer items as the returns manager, I would be fully focused on ensuring the customer that they would receive the utmostlevel of service. I was also part of a small team dedicated to
- 4. helping customers find specialistitems for summer or winter sports i.e. ski wear in winter. My duties included in this role where cash handling, customer service, meeting and exceeding target sales figures, stock controland replenishment, deliveries, dealing with customer specific needs, which meant that I dealt with customer queries and complaints on different matters in regards to items purchased in store. Personal interests I enjoy socialising with friends, watching films, reading, repairing cars. References Tim Howard PC World Slough Unit C, Westgate Retail Park Slough SL1 5PS 07802522888 Reece Boyle Phones4u Unit 5, Clarendon centre Oxford Tel: 01865796760