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Shannon has over 20 years of experience in customer service and administrative roles. She has worked in call centers for cable TV, media research, tourism, and pharmaceutical companies. Shannon also has experience in sales, business administration, and supervising delivery teams. She is looking for a new challenging career and can provide excellent references.
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MARTIN HAWKINS C.Vmartin hawkins
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Martin Hawkins has over 12 years of experience in sales, customer service, and management. He has a proven track record of exceeding targets and received extensive training. His most recent role was as a Business Development Executive where he provided qualified leads and appointments to field sales professionals. He is seeking a new opportunity that utilizes his strong customer service, sales, and interpersonal skills.resume
- 1. Dear Sir or Madam: This letter/resume is to give a little more background on what field of employment I have been in since graduating high school in 1989. I have held all secretarial, business administrative and customer call center positions. They have included customer care rep at ADELPHIA CABLE for almost three years, my duties there included answering billing inquiries, taking payments, and setting up maps for the contractors to install powerlink also known as cable modem internet service. I was in the top three in the sales department as well. Received several employee of the month nominations and sales awards as well. I have also worked at NIELSON MEDIA RESEARCH in Dunedin Florida where I was a phone interviewer to get families to participate in the Nielson Media Rating System. Heavy phone volume was a part of everyday responsibilities. I have worked for the Department of Economic Development in the Tourism Division as a call center representative as well where I handled several phone lines, dealing in inquiries about the state tourism and handled making databases to send out the CT Vacation Guide as well. I worked at a company that was contracted by the state to do such work. I worked through Staffing Consultants at several business locations as well including the NORWICH BULLETIN as a Customer Sales Rep, S&S WORLDWIDE in Colchester as a phone representative as well. I worked at SHEFFIELD LABORATORIES where I started as the receptionist and worked up to Administrative Assistant where several underlying situations where I sadly turned in my notice. I worked for BOB’S DISCOUNT FURNITURE for nearly 5 years. My duties there included, but not limited to, customer service, GPS department where I was made a supervisor. My duties included monitoring 190 delivery teams, communicating with depot supervisors, heavy customer service skills. I started there at 9.88 an hour and leaving pay was 16.62. I am currently employed at CVS CORPORATE in Woonsocket RI. I am a certified pharmacy technician and work in their call center. I handle refills, doctor’s requests, and several other customer service functions, again operating on a very high call volume. I am looking for a position that is more challenging. I have impeccable job references and right now I am looking for a new career. I am a hard worker and an outstanding team leader once I am taught what is expected of me. I feel I can be a great asset to your company, providing you give me the opportunity to show you what I can do. Thank you for considering me for this position. Please do not hesitate to contact me if you have and further questions or comments regarding my past employment. REFERENCES: William Porter: 203-715-5995 Mark Tudisca: 860-303-1346 Jeremy Terminesi 860-389-3145 Marc Gillheeney: 401-408-2645 Sincerely Shannon M Christie email address: shay_Christie@yahoo.com phone: 978-549-9301