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- 1. PERSONAL STATEMENT An experiencedandtalentedbusiness development andoperations manager whohasthe motivation and right skill sets needed to ensure targets are met and everything gets done on time and to budget. Highly organized, ambitious, driven and possesses the capability to develop maximum sales and profitability. Superb communication skills and capability to build a profitable relationshipwith customers and keydecisionmakers alike. Someone whogoes out andgets what I want rather than waiting for it to be brought in. Looking for a suitable position with a company that employs smart people and offers its staff great opportunities to learn, grow and succeed. AREAS OF EXPERTISE MANAGERIAL PERSONAL ▪ Able tocopewithpressure andworkina fastpaced environment. ▪ Willingandcapable oflearningandadaptingquickly. ▪ Understanding aclient’s needsandissuesfroma business point of view. ▪ Abilitytocommunicate inaclearandeffective manner. ▪ Havingthepatience todeal withmulti decisionmaker sales processes. ▪ Highlevel ofpersonalorganisationandtime management skills. ▪ Abilitytoalways maintainself-motivationandbeconsistently pro-active. CAREER HISTORY TELUS INTERNATIONAL PHILIPPINES TIP FFH Service 2.0 | Team Domer 5th Floor,Market! Market!Mall,Taguig May 7, 2014 uptopresent Operations Technical Support Rep II TELUS International Philippines | National Capital Reg, Philippines Industry: Call Center / IT-Enabled Services / BPO Specialization: Webmail and email client / Wordpress and WebhostingSME/ NewHire Support /Escalations/ Admin Task SITEL PHILIPPINES Adviser /Game Ambassador – Electronic Arts 2/F Eton Corinthian Cyberpod Building, Ortigas Avenue, Corner EDSA Quezon City, Philippines 1600 January 9, 2012 up to May 7, 2014 Duties: Level 2 Technical Support, Salesforce Calibration, CSM Projects, Post Development Evaluation and Pre-deployment Team TITANFALL,Battlefield3& 4, Plants vs ZombiesGardenwarfare,Star Wars The Old Republic, Titan Fall, Need for Speed the Run &, Wanted JASON L. DELA LUNA Block 4 Lot 1, Banlic,VillaPalao,Calamba City Laguna jasondelaluna@gmail.com +639173463068 ph.linkedin.com/pub/jason-dela-luna/16/509/11b/ ▪ Abilitytoproject a positive service attitude ▪ Able toworkindependentlyinafast pacedandrapidly changing environment. ▪ Buildbusiness innewmarkets andareas. ▪ Can identifythreats as wellasopportunities. ▪ Developing andmotivatingteamstodobetter. ▪ IT literate andproficient inMS Word, Excel,PowerPoint and Outlook, Internet Café Business Consultant andSpecialist, Low Cost Office ProductivityInfrastructure Deployment ▪ ComfortableindealingwithSeniorManagers or Executives. ▪ Developing business relationshipsthroughnetworking. ▪ Can communicate complex technicaldata andstatistics clearly. ▪ Abilitytowinandretainlong-termhighqualityclients aswell as recurringbusiness. ▪ Abilitytodeveloprapport andpresent andpromote products andservicestopotential clients/partners ▪ Achieving targets ina dynamic andcomplex business environment. ▪ Proveninfluencer & negotiator withDiverse Multi-cultural Background. ▪ Performance managementandcustomer satisfaction ▪ Recruitment & Staff training ▪ HS&E, CRMandCommercialAwareness ▪ AA Hotel QualityStandards Guideline ▪ Processimprovement andProject Management
- 2. CAREER HISTORY ComWorks Inc. Regional Corporate Sales Officer/ZTE Tablet and Smartphone Specialist/IT SPECIALIST/Return Merchandise Officer 2nd Floor Cyberzone Area Sm Mall Brgy Triangulo Naga City July 21, 2010 – December 2011 CJ Call and Talk IT MANAGER / System and Network Administrator Unit1510PrestigeTowerCondominium, Emerald Avenue (formerly F. Ortigas Jr. Rd), Ortigas Centre, Pasig City (Philippines) Project Milestone February 9, 2010 – June 4, 2010 BIG GUY NET CAFÉ Shop custodian/Internet Café Specialist / System and Network Administrator / Business Development Specialist Lagrimas Ladies Dorm Bagumbayan Sur Naga City June 7, 2007 up to June 2009 SHIROARI PEST CONTROL OPERATIONS MANAGER / HR Administrator 186-D 20th Avenue East Rembo Makati city Telefax no. 729- 7166 Tel. no. (02) 484-8006 November 2008 – January 2009 GREATLANES MARKETING OPERATIONS MANAGER/ HR Administrator Ground Floor MMCN Bldg Panganiban Drive Naga City February 12, 2007 to August 2009 CANLUBANG GOLF AND COUNTRY CLUB On-Call Function Attendant / Guest Associate Canlubang, CalambaCity,Laguna4028 February 6, 2005 – December 6, 2012 INNOVATIVE CONTACT SOLUTIONS IT MANAGER / SYSTEM AND NETWORK ADMINISTRATOR 3rd Floor Traders Square Bldg. P Burgos St. Naga City 4400 Naga City (Philippines) November 11, 2005 – December 2006 ComWorks Inc. PROJECTCOORDINATOR /IT Enabled Project Coordinator Door No.4 MMCN Bldg. Panganiban Drive, Naga City, Bicol 4400 Philippines June 2006 -December 2006 REDSHOGUN CYBERCAFE Resident Technician and Network Administrator/Shop Keeper Grove Los Banos (Philippines) February 2004 – February 2006
- 3. EIJAS INTERNET CAFE Resident Technician and Network Administrator/Shop Keeper Grove Los Banos (Philippines) January 2003 – February 2006 TERMINIX PHILIPPINES Quality Assurance Officer / Urban Pest Control Specialist Filtek Safeway Pest Control UBIX CORP. Ubix Cpd. Km 21 Sucat Muntinlupa City (Philippines) April 11, 1999 – September 22, 2000 CBCP.net Internet Cafe Specialist / Resident Technician / System Administrator Catholic Bishops Conference of the Philippines, Taguig (Philippines) January 14, 2000 – February 18, 2001 THE MANILA SOUTHWOODS GOLF AND COUNTRY CLUB Tee House Attendant and Barista Carmona Cavite February 2001 – December 2001 DCI EXPRESS PHILIPPINES CORPORATION LOGISTICS OFFICER / Auditing and training team DCI Express Philippines Corporation G/F South Star Building, Bangkal, South Expressway Makati City (Philippines) February 05, 1997 - February 1999 JOLLIBEE FOODS CORPORATION Production Controller / Kitchen Crew Captain Jollibee Llanas Discount City, National Highway Calamba Laguna 4027 January 1997 – February 1997 JOLLIBEE FOODS CORPORATION Production Controller / Kitchen Crew Captain JollibeeCalamba Crossing Junction – National Highway Calamba Laguna 4027 July 1996 – December 1996
- 4. EDUCATIONAL ATTAINMENT AB HUMANITIES University of the Asia and the Pacific TELUS International University UA&P Scholarship S.Y. 2016 - 2022 DIPLOMA IN BUSINESS PROCESS MANAGEMENT Advance LearningInteractive Systems Online CERTIFIED623- 2338680 * Nov2013 DIPLOMA IN OPERATION MANAGEMENT Advance LearningInteractive Systems Online CERTIFIED345- 2338680 * Nov2013 DIPLOMA IN CUSTOMER SERVICE Advance LearningInteractive Systems Online CERTIFIED588- 2338680 * Nov2013 LAGUNA COLLEGE OF BUSINESS AND ARTS Calamba Laguna Business Administration Major in Management S.Y. 1999 LAGUNA COLLEGE OF BUSINESS AND ARTS Calamba Laguna Computer Technology S.Y. 1997 4th RCDG Basic to Advance Military Training Course Military Science 11 to 32 Camp Eldridge, Camp Gen Vicente Lim, Mt. Makiling Laguna College of Business and Arts S.Y. 1995-1997 CERTIFICATION INTRODUCTION TOQUALITYMANAGEMENT QualityGurus March13, 2014 INTRODUCTION TORISKMANAGEMENT QualityGurus March09, 2014 LEAN SIX SIGM YELLOW BELT CERTIFICATION Goleansixsigma.com Certificate number 1308577 November 2013 SIX SIGMA WHITE BELT CERTIFICATION OF ACHIEVEMENT Aveda Business Institute * December 2013 BEHAVIOUR-BASED SAFETY CERTIFICATE Advance LearningInteractive Systems Online CERTIFIED61- 2338680 * November2013 FUNDAMENTALS OF NETWORK SECURITY Advance LearningInteractive Systems Online CERTIFIED357- 2338680 * November2013 INTRODUCTION TO SAFETY MANAGEMENT OSH Academy Occupational Safety & Health Training March 6, 2014 MICROSOFT DIGITAL LITERACY Certified 114-2338680 - Alison IT Basics, Internet & Productivity Programs December 22, 2014 ITIL Foundation Cybrary.it Certificate number C-d63225f-6c85ad 8/11/2016 CISCO TALOS on EXPLOITS KITS: Hunting the Hunters Cybray.it Certificate number W-d63225f-ae9ffc42 6/30/2016 PCI/DSS Cybrary.it 2016
- 5. TRAINING AND SEMINARS ATTENDED Service 2.0|TransferReductionrate Telus International Philippines January 2016 I-Aspire Telus International Philippines August2016 ITIL www.freeitiltraining.com December 2013upto2014 Prince 2 The Management Plaza December 2013uptopresent IntroductiontoQualityManagement QualityGurus March13, 2014 IntroductiontoRiskManagement QualityGurus March09, 2014 IntroductiontoSafetyManagement OccupationalSafety& HealthTraining OSH Academy March6, 2014 Unique value proposition HPLIFEE-learning February14, 2014 Customerrelationshipmanagement (CRM) HPLIFEE-learning January21,2014 Basics of Finance HPLIFEE-learning January21,2014 Effective BusinessWebsites HPLIFEE-learning January21,2014 ComWorks Incorporation SAMSUNG/LG/SONY ERICSON//NOKIA/BLACKBERRY/ KINGCOM/ ZTE/ CHERRY MOBILE- ProductTrainer ComWorksCorporate Center, 1050 QuezonAve. QuezonCity ProductTraining/ Sept5-7, 2011 ZTE V9 TabletSummit, MarketingStrategiesandCorporate Account Presentation ComWorksIncorporation ComWorksCorporate Center, 1050 QuezonAve. QuezonCity July17, 2011 Enhancing Professional Pest Management, ThroughSelf Regulation1st NationalSymposium PFPMOA 1stNational Symposium SHIROARI December 9, 2008 FIve9 SystemAdministration, Predictive Dialer,VoIPand Softphone Five9 Virtual Contact Center July24, 2006 – August 5,2006 Governor LRAY English Proficiency Program Basic Call Center Training Program English Proficiency Program – batch 6C Governor LRAYEnglishProficiency Program (EPP), Naga City April 17, 2006 – May 3, 2006 Urban Pest Control (Rodent Control, Entomology and Rodent Studies / Occupational Safety & Health Sanitation Standards (in compliance with JFC standars) Pesticides, Rodenticides and Active Ingredients FiltekSafewayPest Control(formerlyTERMINIX Philippines) Ubix Cpd. Km 21 Sucat Muntinlupa City February 19 - 24, 2000 PersonalityDevelopment andLeadership/ Occupational Safety & Health FiltekSafewayPest Control(formerlyTERMINIX Philippines) Filtek Safeway Corp Ubix Cpd. Km 21 Sucat Muntinlupa City April 24-26, 2001 Telephone Etiquette/Best Phone Sales Conversation CBCP.Net G57 5th floor RobinsonsGalleria, OrtigasAvenue corner EDSA February 3, 2000 Advance Military Science Training Camp ROTC – MS 32-33 Life saving techniques, Fire drill Casualty and emergency response ROTC Leadership Training Camp Eldridge Los Baños Laguna May 2 – 4, 1997
- 6. SUMMARY OF COMPETENCIES Windows 7, Vista, Windows 98, Windows XP, Windows NT, Linux Ubuntu, Hardware/Software computer compatibility specialist Windows ME, Operating System troubleshooting, repair & installation, Anti-virus Program installation, Microsoft office/desktop application, DOS, Adobe Photoshop, Interactive Voice Response (IVR), Five9 Virtual Contact Center Application, Administrator Interface/Agent Interface/Supervisor Interface,Netscape,Anti-Virus specialist, Firefox, Google Map, Filemaker,goldwave, Photoeditingtools, applicationand leads/listmanagement andpredictive dialeradministration, FTP,VoIPandTechnicalDrawing/Sketching, LAN/WAN& Salesforce,GANT,Fiber Optic, IPTV, Telephony, wordpress, html, Javascript, API, Phyton, ftp servers, webhosting and web development, email client, Norton Anti virus, TelusSecurityServices, Actiontec Wirelesstechnology, Penetesting, googleanalytics, google business, SEO, Data extraction,wireshark, metaspolit, oracle database, MySQL, java, Ethical hacking, AVAYA, NICE Performance, IEX. Received sufficient training and experience with: TELCO Lease lineAssessment, UrbanIntegratedPestControl Management& Maintenance,Pesticideapplication, Desk Research, CRM. ORGANIZATION AND AFFILIATION LinkedHR#1 ResourcesGroup, HayGroup,Personal Today, KnighthoodFraternity, LosBanos NationalHigh-SchoolEnglishClub, eMarketing Association Network group members on LinkedIn, Linkedln, CISCO, VMWARE, KMCE, Bicol Chambers Club, DISIPLINA RESPETO, Gracie University Jiu Jitsu, Quality Gurus, ALISON,CYBRARY and Telus Football Club. INTEREST AND HOBBIES MOOC, Computer architecture, Web surfing, E-Learning, Web-development, Event organizing, mixed martial arts, Jeetkundo, football & Gardening, PERSONAL INFORMATION Age : 38 Date of Birth: August 11, 1978 Civil status: Married Current Address: Block 4 Lot 1, Banlic, Villa Palao, Calamba City Laguna REFERENCES Domer De Vera Atty. Thomas Llamas Team Captain President Telus Service 2.0 Laguna College of Business & Arts 5th Floor,Market! Market!Mall,Taguig Calamba Laguna +63906-221-4982 Mr. Brian Ernest Abragan RIzaldy P. Blanche ComWorks Sitel Philippines SM Mall 2nd Floor Cyberzone Area 2/F Eton Corinthian Brgy Triangulo, Naga City Cyberpod Building, Ortigas Avenue +639204221799 Corner EDSA Quezon City, Philippines 1600 +63028600000 I hereby certify that the above information are true and correct to the best of my knowledge. Date JASON L. DELA LUNA