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- 1. JOHN CALDWELL 1 744 Parkvale Ave. Langhorne, Pennsylvania 19047 Mobile: (267)799-3896 Email: jackcaldwell51289@gmail.com OBJECTIVE Dedicated customer service professional with management and supervisory experience seeking a position that will allow me to develop new skills and grow within the company. HIGHLIGHTS Versatile skill set with experience in customer service, sales, and written and oral communication Dedicated self-starter and hard worker always looking for a challenge Enthusiastic and driven to consistently meet/exceed sales goals Proven ability to quickly adapt and learn new things Motivated to deliver outstanding customer service and motivate others to do the same PROFESSIONAL EXPERIENCE THE TOT CART (FOOD TRUCK), Philadelphia, PA August 2015 Present Food Technician /Manager Responsible for maintaining inventory of the products and supplies for day to day operations. Ensuring and maintaining safety/health standards to meet state requirements. Providing excellent customer service and an exceptional product while creating a memorable experience. Responsible for prepping the perusable food for the events scheduled for the week as well as cooking to order while maintaining composer under high volume situations. Promoting and developing business opportunities. Pennsylvania Gaming Control Board Sept 2007 May 2016 HARRAHS PHILADELPHIA, Chester,Pa Valet Attendant Organized vehicles by numbered tags to allow for an optimized location/delivery to customers Maintained cleanliness of parking areas and arranged vehicles to ensure space usage is maximizedinspected vehicles before and after in order to detect any damage Directed motorists to parking areas utilizing effective hand signals or flashlights as necessary Patrolled parking areas in order to prevent vehicle damage and vehicle or property thefts escorted customers to their vehicles in order to ensure their safety VALLEY FORGE CASINO RESORT,King of Prussia, PA Valet Shift Manager Supervised 40+ valet attendantsmanaged staff, prepared work schedules and assigned specific duties Oversaw activities directly related to making products or providing services Directed interview processhired/trained new employees, managed personnel processes Established and implemented departmental policies, goals, objectives, and proceduresconferred with board members, organization officials, and staff members as necessary
- 2. JOHN CALDWELL 2 744 Parkvale Ave. Langhorne, Pennsylvania 19047 Mobile: (267)799-3896 Email: jackcaldwell51289@gmail.com SUGARHOUSE CASINO,Philadelphia, PA Valet Attendant Organized vehicles by numbered tags to allow for an optimized location/delivery to customers Maintained cleanliness of parking areas and arranged vehicles to ensure space usage is maximizedinspected vehicles before and after in order to detect any damage Directed motorists to parking areas utilizing effective hand signals or flashlights as necessary Patrolled parking areas in order to prevent vehicle damage and vehicle or property thefts escorted customers to their vehicles in order to ensure their safety PARX CASINO, Bensalem, PA Valet Attendant Organized vehicles by numbered tags to allow for an optimized location/delivery to customers Maintained cleanliness of parking areas and arranged vehicles to ensure space usage is maximizedinspected vehicles before and after in order to detect any damage Directed motorists to parking areas utilizing effective hand signals or flashlights as necessary Patrolled parking areas in order to prevent vehicle damage and vehicle or property thefts escorted customers to their vehicles in order to ensure their safety LAZ PARKING, Philadelphia, PA Jan 2015 August 2015 Assistant Facility Manager Oversee five employeesdiligently manage scheduling, discipline, and all aspects of revenue Oversee the hiring processconduct interviews and make executive hiring decisions Maintain appearance and operational quality of facilityensure employees follow safety protocol Provide outstanding customer servicerequest customer feedback to ensure quality experience TOWNE PARK AT FOUR SEASONS HOTEL, Philadelphia, PA Jun 2014 Jan 2015 Valet Attendant Organized vehicles by numbered tags to allow for an optimized location/delivery to customers upon leaving the hotel Directed motorists not requesting valet service to parking areas by utilizing effective hand signals Patrolled parking areas in order to prevent vehicle damage and vehicle or property thefts escorted customers to their vehicles in order to ensure their safety Maintained cleanliness of parking areas and arranged vehicles to ensure space usage is maximizedinspected vehicles before and after in order to detect any damage Calculated parking charges,and collected fees from customers Provided excellent customer service to hotel questsalways greeted customers with a smile NATIONWIDE VALET, Pennington, NJ Jul 2013 Apr 2014 Lead Valet/ Assistant Supervisor Supervised subordinate valet attendants in managers absence Organized vehicles by numbered tags to allow for an optimized location/delivery to customers Maintained cleanliness of parking areas and arranged vehicles to ensure space usage is maximizedinspected vehicles before and after in order to detect any damage Directed motorists to parking areas utilizing effective hand signals or flashlights as necessary Patrolled parking areas in order to prevent vehicle damage and vehicle or property thefts escorted customers to their vehicles in order to ensure their safety
- 3. JOHN CALDWELL 3 744 Parkvale Ave. Langhorne, Pennsylvania 19047 Mobile: (267)799-3896 Email: jackcaldwell51289@gmail.com Calculated parking charges,and collect fees from customers FAULKNER MAZDA,Philadelphia, PA Aug 2012 May 2013 Lot Attendant Managed records for all used and new car inventoryreceived all vehicle shipments Conducted detailed cleaning of sold vehiclesensured customer satisfaction with final purchase Enthusiastically provided shuttle services to customers when their vehicles we being worked on Typed up billing statements and other miscellaneous paper work that needed to be accomplished OTHER PROFESSIONAL EXPERIENCE LIT ULTRABAR,Philadelphia, PA Nov 2012 Oct 2014 Bar Back Served wine, and bottled or draft beer/created liquor drink recipeschecked identification of customers to verify age requirements for purchase of alcohol, collected money for drinks served Ensured bar met cleanliness standardsconstantly sanitized glasses, utensils, and bar equipment Maintained bar inventorystocked bar with beer, wine, liquor, and other related supplies Provided an eye-pleasing experience for bar patrons by arranging bottles and glasses to make attractive displayssliced and pitted fruit for garnishing drinks EDUCATION CHI INSTITUTE,Philadelphia, PA Jan 2009 Associates Degree,Criminal Justice HARRY S TRUMAN HIGH SCHOOL, Levittown, PA Jun 2007 High School Diploma REFERENCES Julie Crist Owner/Operator of The Tot Cart (215) 713-4724 Harrison Delgado Business Owner (267) 738-2762 Garr Gittens Comcast (267) 391-8485