2015-4 MSchaper Res AZ HR HS BH EAP
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Mary L. Schaper has over 15 years of experience in human resources, employee assistance, counseling, and business management. She has held roles such as regional project manager, portfolio financial analyst, employee assistance counselor, and counselor. She has expertise in areas such as employee relations, recruiting, staffing, team building, process improvement, and counseling clients through change and on financial budgeting. She holds several licenses including as a Licensed Professional Clinical Counselor and Certified Alcohol & Drug Counselor.
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- 1. MARY L. SCHAPER 16621 N. Desert Holly Drive 763-242-3600 Sun City, AZ 85351 RSchaperjr@aol.com SUMMARY OF QUALIFICATIONS Licensed Professional Counselor, Employee Relations, Employee Assistance abilities and Business Management. Previous experience in multiple Human Resource functions as a generalist, recruiting, staffing and team building Skilled liaison with matrix management as well as support of off-site facilities challenges and benefits Experienced as an Employee Assistance Counselor, Coordinator and Consultant, supporting people through change Knowledgeable inpatient and outpatient Licensed Professional Clinical Counselor, Alcohol and Drug Counselor Process Improvement Consultant for Deluxe Corporation; Positions of increasing responsibility and authority including Senior Project Manager, HR Information Management Consultant, and Client Manager for US Bank and Wells Fargo/Norwest. Microsoft Office Suite SharePoint Windows OS Client Case Documentation PROFESSIONAL EXPERIENCE United Healthcare Group (UHG), Minneapolis, MN & Sun City, AZ 1/2013-7/2014 SE Regional Project Manager, Employer and Individualized Product Group Built effective teams to facilitate product and process installation for Healthcare Reform Interpreted business needs and requirements for presentation to technical professionals Communicated cross-functionally to meet business goals and optimize performance Consistently met deadlines while delivering newly developed products Orchestrated timely changes to existing medical plans as a portfolio manager OPTUMHealth (UHG), Minneapolis, MN 10/2011-12/2012 Portfolio Financial Planning Analyst/Project Contributor Managed financial portfolios, providing annual planning and coordination to maintain the financial health of the organization Project managed the implementation of new process improvements Redirected $250,000 in internal charges to improve financial standing Wells Fargo Mortgage Company, Minneapolis, MN 3/2009-1/2011 Financial Counselor/Collector 3 Piloted successful collection of delinquent accounts to minimize losses after default on a mortgage Leveraged expertise on mortgages and government program alternatives to provide financial counseling to clients Provided exceptional customer service while coaching clients on financial budgeting and 1
- 2. debt restructuring H&R Block, Roseville, MN 11/2008-4/2009 Seasonal Shift Lead/Client Care Specialist Led a team of 10 customer care workers to deliver responsive customer service in accordance with company guidelines Advised and directed staff to ensure that all customer needs were met Secured customer retention by coordinating seasonal appointments and providing direct customer service Facilitated collaboration across the team to address issues and continuously improve operations Cigna Behavioral Health, Eden Prairie, MN 2005-3/2006 Employee Assistance Program (EAP) Consultant/Critical Incident Services Counselor Counseled employees and organizations across the nation to support change and improve the overall work/life balance Boosted employee performance and employee satisfaction by providing stress debriefing services Addressed serious issues such as substance abuse through counseling and support RELEVANT PROFESSIONAL EXPERIENCE New Arizona Family Inc., Phoenix, AZ 2 years Counselor II, Dual Diagnosis Residential Program Provided counseling to adult residents of the inpatient program to address psychiatric issues exacerbated by substance abuse Counseled outpatients to support a work and life balance Collaborated with medical professionals to ensure proper medication management for each patient EDUCATION Master of Arts in Counseling and Psychological Services St. Marys University Minneapolis, MN Master of Arts in Management and Administration Metropolitan State University St. Paul, MN Bachelor of Arts in Business Administration University of Minnesota Duluth, MN LICENSURE International Certification & Reciprocity Consortium Certified Alcohol & Drug Counselor A.D.C.R (Exp. 9-20-2016) # 6035 Licensed Professional Clinical Counselor LPCC (Exp. 4-30-2015) # 00776 2
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