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This document is a resume for Sheri M. Cuff, outlining her 25+ year career in financial and operations management. It summarizes her experience as Chief Administrative Officer and Chief Operating Officer for International Assets Advisory LLC, where she oversaw all operational and administrative functions and successfully grew revenue. Prior to that she held roles of increasing responsibility at the same company, including VP of Operations and HR Manager. The resume highlights her skills in leadership, strategic planning, client relationships, and regulatory compliance.R Gilliam Servicing Manager Resume
- 1. Reniqua Gilliam missrrgilliam@gmail.com (972) 339-2005 Servicing Manager Team Building - Performance Management - Training - Loss Mitigation Quality Assurance – Loan Audit – Management Reporting- Banking Dedicated servicing manager with 10+ years of leadership experience; consistently high performance rankings; proven success in improvements to the bottom line and turnaround of underperforming agents.  Leadership and Coaching - Successfully motivated and led teams to achieve aggressive goals, champion departmental changes, downsizings, and the implementation of new procedural information. Managed 5-20 agents, completed performance reviews and made recommendations regarding hiring, promotions, corrective actions and/or termination.  Servicing - Complete understanding of loss mitigation, bankruptcy, HAMP/HAFA/FNMA/FHA and foreclosure proceedings.  Skills - Proficient use of MSP, LPS, and Mortgage Service  Training- Created and facilitated a variety of training material. PROFESSIONAL EXPERIENCE Caliber Home Loans Irving, TX 06/13-Current SPOC Manager • Manage initiatives to achieve monthly goals. • Manage a team of 10 plus Specialists. • Review performance with Specialists and provide feedback for development and growth. • Organize and conduct weekly team meeting to discuss departmental updates. • Report on team progress to senior management. Newbold Advisors at WellsFargo Bedford, TX 10/12-01/13 OCC Compliance Auditor • Complete understanding of loss mitigation, bankruptcy, HAMP/HAFA & foreclosure processing. • OCC driven compliance auditor responsible for file pre-disposition of harm/no harm due to servicer fault. • Provide remediation recommendations to Client designated independent audit team. • Review loan file documentation for: the accurate assessment of fees, review previously rendered modification, foreclosure, short sale and DIL decisions to effectively recreate processing events and determine accuracy of the final decisions. • Overall audit of files from onset of default through sale date, cure date or current date status.
- 2. G&G Protection Irving, TX 12/10 to Current Operations Manager • Payroll Completion. • Client Billing. • Report audits prior to submittal to senior management. • Maintain open communications with client as needed. Metlife Home Loans Irving, TX 11/10 to 12/11 Default Manager • Performed in-line quality assurance reviews of work produced prior to loss mitigation and/or foreclosure submittal • Worked as a point of contact/subject matter expert for the creation of training materials. • Audited mortgage documents to ensure compliance with investor and regulatory guidelines. • Familiar with mortgage documents, appraisal, BPO review and modification process • Managed 10-15 agents. American Home Mortgage Coppell, TX 01/09 to 11/10 Default Manager • Helped develop audit processes to monitor loss mitigation and collection activities. • Maintain current and relevant knowledge of all guidelines, processes and systems used within the area; including regulatory, statutory and investor related issues. • Made business recommendations in regard to policy/process improvements. • Performed random file auditing on associate files and/or calls for QA purposes. • Managed 10-12 agents. Saxon Home Mortgage Fort Worth, TX 08/07 to 01/09 Default Manager • Provided quality assurance to agents by reviewing underwriting pipelines. • Assisted with special project of underwriters who processed multiple programs for Sub-Prime mortgages. • Single Point of Contact for escalated loss mitigation calls. • Disposition workout files by recommending specific foreclosure alternatives based on a review of the data presented which is allowed under the loss mitigation/investor workout approval matrix • Assisted agents with the calculation of the borrower’s DTI and loss mitigation options. • Managed 15-20 agents. Other positions held 1st Convenience Bank, Assistant Branch Manager, Lancaster, TX 2006-2007; EMC Mortgage Corporation, Collections Manager, Irving, TX, 2005-2006; Capital One Finance, Operations Manager, Irving, TX 1999-2004. EDUCATION Northwood University, Cedar Hill, TX Bachelors in Business Administration, Oct. 2014