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Job | Hiring Team Lead into sales - BPO Process 
Experience required for the Job: 6 - 9 years 
Annual Salary of the Job: 5.0 - 6.0 Lacs 
Job Location: Hyderabad / Secunderabad 
Dear Candidate, 
Greetings from Ambient...!!! 
This is Puja Das from Ambient Tech Resources Infosys (P) Ltd, Hyderabad. 
Designation : Team leader - IVA 
Job Responsibilities: 
Manage a team of approximately 10 - 20 CSRs 
Ensures 100% of CSRs meet and or exceeds their overall KPI's (sales targets, customer satisfaction and 
experience, quality and productivity standards) 
Provides consistent, balanced and timely performance feedback on CSR performance 
Ensures a positive work environment, continuous learning and a high quality employment experience for your 
team 
Provides leadership and manages to all operational standards 
Along with fellow Team Leaders, meets and exceeds all department goals 
Applies timely performance management standards and processes 
Day to day sales/service request management 
Effectively communicates and manages change in operating procedures and processes to ensure staff 
understanding, retention and appropriate execution 
Coach, develop and engage the CSR to increase their abilities while enhancing their own careers 
Skillset 
Communicates clearly in verbal and written formats 
Has ability to drive team results through coaching/developing/mentoring 
Good analytical skills (ability to read MIS and take real time action) 
Clearly assigns responsibility/accountability for work 
Has ability to set attainable goals 
Must display prioritization skills & exercise best in class time management skills 
Partners with cross functional units to ensure effective execution of daily business targets 
Strives to remove barriers for achievement of individual goals 
Inspires and motivates team of CSR's turning behavior from pay check to pride 
Blends people into teams when needed 
Creates strong morale and spirit in his/her team 
Initiate solutions to improve quality and productivity 
Translate business goals into individual goals 
Ensures that the plans for the day and / or potential "challenges to success" are communicated to all CSR 
Recognizes the strengths and areas of improvements for all CSR's, and has the ability to build developmental 
plans as appropriate 
Sets clear objectives and measures outcome 
Constructs compelling developmental plans and executes them 
Criteria 
Should be a Graduate 
5+ years of business experience in call center or like environment. 
Preferred 2+ year demonstrated leadership experience. Must have experience managing a stressful and ever 
changing environment. 
Good computer skills. 
Knowledge of CRM, dialer/RTQM.
In this regard, I request you to forward me your updated resume along with the following details: 
Current CTC - 
Expected CTC - 
Notice period - 
Location: Hyderabad 
Salary: Best in market 
We will be forwarding your profile to our client only after confirming with you. Please feel free to get in 
touch with us if you need any details/clarifications from our side. 
If this position is not relevant for your profile, please provide any of your friends/Colleagues -References. 
send your profiles to sridevi.konagala@ambientinfosys.com

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Hiring Team Lead into sales - BPO Process

  • 1. Job | Hiring Team Lead into sales - BPO Process Experience required for the Job: 6 - 9 years Annual Salary of the Job: 5.0 - 6.0 Lacs Job Location: Hyderabad / Secunderabad Dear Candidate, Greetings from Ambient...!!! This is Puja Das from Ambient Tech Resources Infosys (P) Ltd, Hyderabad. Designation : Team leader - IVA Job Responsibilities: Manage a team of approximately 10 - 20 CSRs Ensures 100% of CSRs meet and or exceeds their overall KPI's (sales targets, customer satisfaction and experience, quality and productivity standards) Provides consistent, balanced and timely performance feedback on CSR performance Ensures a positive work environment, continuous learning and a high quality employment experience for your team Provides leadership and manages to all operational standards Along with fellow Team Leaders, meets and exceeds all department goals Applies timely performance management standards and processes Day to day sales/service request management Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution Coach, develop and engage the CSR to increase their abilities while enhancing their own careers Skillset Communicates clearly in verbal and written formats Has ability to drive team results through coaching/developing/mentoring Good analytical skills (ability to read MIS and take real time action) Clearly assigns responsibility/accountability for work Has ability to set attainable goals Must display prioritization skills & exercise best in class time management skills Partners with cross functional units to ensure effective execution of daily business targets Strives to remove barriers for achievement of individual goals Inspires and motivates team of CSR's turning behavior from pay check to pride Blends people into teams when needed Creates strong morale and spirit in his/her team Initiate solutions to improve quality and productivity Translate business goals into individual goals Ensures that the plans for the day and / or potential "challenges to success" are communicated to all CSR Recognizes the strengths and areas of improvements for all CSR's, and has the ability to build developmental plans as appropriate Sets clear objectives and measures outcome Constructs compelling developmental plans and executes them Criteria Should be a Graduate 5+ years of business experience in call center or like environment. Preferred 2+ year demonstrated leadership experience. Must have experience managing a stressful and ever changing environment. Good computer skills. Knowledge of CRM, dialer/RTQM.
  • 2. In this regard, I request you to forward me your updated resume along with the following details: Current CTC - Expected CTC - Notice period - Location: Hyderabad Salary: Best in market We will be forwarding your profile to our client only after confirming with you. Please feel free to get in touch with us if you need any details/clarifications from our side. If this position is not relevant for your profile, please provide any of your friends/Colleagues -References. send your profiles to sridevi.konagala@ambientinfosys.com