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Kathie Minshall 2016
- 1. KATHIE MINSHALL Houston, Texas P: 832.417.9517 kathminshall@gmail.com A business professional with a solid presence who is results driven, organized, with strong communication and presentations skills. Current work experience contributes to an extensive understanding of the client service demand with a strong record of accomplishment in project management and developing solid customer relationships. My objective at this time is to secure a position in a stable organization that will propel me into a mutually beneficial long-term relationship. Experience Allied Powder Coating Houston, Texas 2014-2016 InsideSales/AccountManager ▪ Managed insideindustrial saleson assigned accounts;build anddevelopB2Brelationships ▪ Quoted and presented pricingto customersbased on specificformulascreated for usewithin thisspecific industry ▪ Actively used internal CRMto manageassigned accountsand to communicateon-goingsalesactivitiesandprogress ▪ Researched customer productsto identifynewopportunities ▪ Provided product/application information inorder to assistcustomerswith process,performanceand technical support ▪ Worked directly with productiondaily in orderto meet client'sdemandsandexpectationsof a standardor rush turn time ▪ Lead rep on all incomingnewcustomer sales,potential salesand web requestsfor pricing • Managed and maintained Fortune 500 Companies within the Oil/Gas Sectors Sempre Avant d/b/a Packaging Service Company Inc. Pearland,Texas 2011-2013 InsideSales/AccountManager ▪ Manage/Lead Chemical and Charcoal insidesalessuchthatquota isachieved on annual basis ▪ Assistcustomerswith product/technical questionsrelated to productperformance,applications,andreliability ▪ Created and activelyused internal CRMto manageassignedaccountsand to communicateon-goingsalesactivities and progress ▪ Conducted on-sitecustomervisitsto identify newopportunities,provideproduct/application supportand build/develop customer relationships ▪ Researched and established forecastingdatato meet client'sfuturedemands;thus increasingpotential annual sales • Managed and maintained several Fortune 100 and 500 Companies within the Big Box/Retail Sectors The Drake Company Houston, Texas 2006 - 2009 ClientService Representative ▪ Planned,organized and managed resources to bringaboutthesuccessful completion of specificprojectgoalsandobjectives for threeof the company'slargestvolumeaccounts ▪ Maintained and advised replenishmentneeds for inventory itemsvalued in excessof fivemillion dollars,whichincluded forecasting, negotiatingand purchasingmaterialson a monthly basis. ▪ Processed and managed projectswith anaveragemonthly billingof $750,000 - $1,000,000 ▪ Created and implemented clientserviceproceduresfor newblister packagingprogramon newaccounts ▪ Established forecastingmethods to meetclient'sfuturedemands;thusincreasingannual billableamountsthru negotiations of pre- purchasingmaterialsto achievegreater margin values ▪ Provided optimumclientserviceby developingcloserelationshipswith each clientandby workingclosely with production to manage each projectaccordingto priority and demand ▪ Closely monitored,scheduled and planned "likeitems"for production runsto maximizeprofit • Managed and maintained several Fortune 100 and 500 Companies within the Big Box/Retail Sectors
- 2. Archer Advertising Houston, Texas 2003 - 2006 Co-Owner ▪ Managemarketing/productionteamof 10 ▪ Managemarketingdevelopment,execution and customer serviceprocesses ▪ Clientbudgetpreparation,analysisand presentation ▪ Providecoachingandcounselingfor staff development.Train supervisorsto interpretandunderstandproductivity and other lines of production ▪ Managementof associates,which includes:reviewingjob applicationsandinterviewingjobapplicants;hiring,trainingand development of associates;planningworkassignments;prioritizingtasksto becompleted in theagency andassigningthosetasksto associates; determiningthetechniquesto beused to accomplishthetask;and ensuringthesatisfactory completion of theassigned work Ideal Printers Houston, Texas 1997 - 2003 Sr. Account Manager ▪ Served as thecompany'sprimary contactfor newaccountsand managecoordination on all clientefforts ▪ Received and processed all incomingorders,which included butwasnotlimited to:estimating,presentation,order entry,graphic/design proofing,presschecks,special instructionandbilling ▪ Responsiblefor advisingand implementingspecific marketingeffortsbased on clientneeds andexpectations,then developingand executingprogramsdesigned by thecompany ▪ Responsiblefor briefingall teammembers on thespecificsof a job and preparinga production scheduleatprojectkick-off ▪ Increased lead accountsan averageof 37%within twenty-fourmonths • Managed and maintained several Fortune 100 and 500 Companies within the Technology and Medical Sectors Employee Recognition Award 2000 Basic Printing Houston, Texas 1988 - 1997 Customer Service Manager ▪ Ensured high quality customer serviceand customer satisfaction ▪ Key player inthedevelopmentof newcustomer servicesoftwarefor costefficientjob entry,jobtracking,and job completion forcompany ▪ Played a leadershiprolein implementingactionplanswith individuals,andacrosstheofficeand company to increasequality and profitability ▪ Monitored,tracked and enforced departmental policies,proceduresand goals ▪ Negotiated solutionsand resolved conflictswithin my department Professional Affiliations ▪ Houston HispanicChamberof Commerce - AssociateMember since2000 ▪ Houston Minority BusinessCouncil - AssociateMember since2003 Referencesavailableupon request