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Updated Resume - Sheikh Shahbaz
- 1. SHEIKH SHAHBAZ Mobile: +91 9681482291 | E-Mail: shahbaz.hope@gmail.com Skype Id: jack.shahbaz ~ Line Id: shahbaz002 EXPERIENCED PROFESSIONAL – PROFIT CENTER OPERATIONS ? Business Development ? Strategic Partnerships ??Property Acquisition ?? ? Offering over 4 years of rich experience in achieving results in highly competitive market environment while working with leading organization, with key focus on ROI. Strategic thinker with great interpersonal skills PROFILE SUMMARY ? Successful in both start-up & expansion roles with skills in propelling franchisee to #1 positions in sales & supply addition. ? Skilled at operating designated profit centres within tight financial disciplines; demonstrated abilities in leading all aspects of retail / franchisee operations (P&L, supply, sales, customer service, inventory, BTL & brand/promotion, category management) ? Expert in monitoring the portfolio performance and conducting profitability analysis for securing high ROI ? Expertise in establishment of new franchisee entailing implementation of SOPs, maximum product coverage, branding & monitoring of stock/ supply availability as per demand ? Competent in assessing & implementing effective solutions to customer needs with an aim to improve customer contentment & consequently customer loyalty, repeat & referral business AREAS OF EXPERTISE - Profit Center/ Franchisee Operations - Sales & Marketing - P&L Accountability - Brand Management - Business Development - Franchisee/Channel Management - Digital Marketing - Online Bidding/Proposal Drafting - New Set-Ups & Expansion ORGANIZATIONAL EXPERIENCE April 2018 – January 2019: OYO Rooms, Bengaluru, India as Business Development Manager Role: ? Responsible for P&L driven decisions for the assigned area. ? Identifying and finalizing new properties, and for maintaining relationship with all stakeholders to run these properties profitably; categorizing the property and carrying out transformation of the property. ? Responsible for end-to-end business development of the assigned area; includes ? Planning and building short-term and long-term supply strategy. ? Creating a balance in inventory growth and demand to ensure optimization. ? Proposes potential business deals by contacting potential corporate partners. ? Carried out end to end customer success management ? Organizing promotional campaigns for products focusing on brand establishment; analyzing market trends & accordingly chalking out measures for countering competition; coordinating the in-store promotional activities for new releases & special products ? Developing Modern Retail/Franchise format as an additional sales channel; identifying locations for new stores, ascertaining the commercial feasibility of stores, starting the store as per brand & corporate guidelines and periodically reviewing the same ? Evaluating internal control systems / procedures with a view to highlight the shortcomings and implementing necessary recommendations; ensuring adherence to pre-defined SOPs, KPIs & Organizational Policies ? Ensuring maximum customer satisfaction by achieving service quality norms; handling shop-floor interaction with customers for effective resolution of grievances and obtaining feedback; offering value-added services to increase customer ‘stickiness’ ? Leading & monitoring the performance of team members to ensure efficiency in business operations and meeting of individual and group targets; facilitating trainings for staff/channel partners to enhance their operational efficiency /productivity
- 2. Highlights: Adjudged as Winner of Dubai High Contest. July 2015 - April 2018: Go Big Technologies Private Limited, Kolkata, India as Co-Founder, Director Role: ? Successfully implementing company policy; developing strategic plans to achieve AOP ? Protect the organizations repute and principles; delegate job assignments ? Assuming full accountability to the board for company target achievement; hire potential employees ? Organizing annual meetings; Projecting future business opportunities and identifying potential clients ? Implement company policies and uphold company norms to carry out business on day to day basis ? Innovate products and services by critically analyzing all client touch points; categorize accordingly ? Led a team of 30+ people to achieve targets on a monthly basis and deliver services successfully ? Individually carry out tasks such as business development, corporate sales, field sales, technology sales, lead generation, digital marketing, proposal drafting, bidding, consulting, attending client meetings and closing deals ? Analyze, review and develop new business strategies to strategically grow the business ? Create daily reports; conduct team meetings and analyze individual performance reports to increase productivity ? Onboarding new clients and maintaining healthy relationship with the existing clients ? Creating value for the company and all its partners; promote the success of the company ? Acquired government and semi government projects based on IT and Technology ? Acquired customers in United States, United Kingdom, Australia and India for websites, chat-bots and CRMs Highlight: Technology partner to Indian Institute of Metallurgy ACADEMIC DETAILS B.COM, Monad University, Hapur, UP, India – 2014 ICS Class XII, St Augustine’s Day School, Kolkata, India – 2011 ICSE Class X, St Augustine’s Day School, Kolkata, India – 2009 PROFESSIONAL CERTIFCATIONS Digital Marketing Masters, DOCC Kolkata – 2019 Diploma in Computer Application, Himalayan University – 2015 PERSONAL DETAILS Date of Birth: 8th February, 1993 Current Address: E57 Sanmilani Park, Kolkata- 700075, West Bengal, India Permanent Address: E57 Sanmilani Park, Kolkata- 700075, West Bengal, India Languages Known: English, Bengali and Hindi.