Kimberly Resume
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Kimberly Holland is seeking a position that allows her to contribute customer service skills and continue growing professionally. She has over 10 years of experience in customer service roles, including as a sales representative, assistant director, cashier, receptionist, and courtesy clerk. Her qualifications include strong organizational, prioritization, communication, and adaptability skills. She also has an Associate's degree and was on the Dean's List.
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This document is a resume for Jenna Jenkins applying for a Customer Service Team Lead position. She has over 17 years of customer service experience, including 11 years in call centers and 6 years in training and quality roles. Her most recent role was as a Customer Service Team Lead at Booking.com, where she managed 15-18 direct reports, conducted meetings, coached agents, and oversaw incentives. She believes her passion, skills, and experience make her the perfect candidate for this role.Kimberly Resume
- 1. Kimberly Holland kimberlyann1990@gmail.com Career Focus Seeking a position where I can contribute my customer service experience and knowledge in an organization which offers continued personal and professional growth. Qualifications Self-starter, excellent organizational and prioritization skills, committed to delivering superior customer service, goal oriented, dynamic performer in both individual situations and team based projects alike, able to adapt quickly to change, detail oriented, and able to prioritize workload while operating under pressure. Employment Sales - Thompsons Buick GMC February 2015 to Present • Answer telephones • Knowledgeable with vehicle information • Assessing and satisfying the customers’ needs • Preparing quotes • Gathering necessary information to fill out credit applications • Keeping the lot up to par • Appraisal of vehicles Assistant to Director of Corporate Affairs - Long John Silvers May 2013 to May 2014 • Helped manage ten stores • Balanced and corrected credit reports • Accounts payable • Ordered materials • Payroll • Updated employee database • Background checks • Data Entry Cashier - Sports Authority October 2012 to May 2013 • Organized merchandise • Customer service • Cleaned and organized work areas • Up sold merchandise Nanny September 2012 to May 2013 • Cared for four year old twin boys
- 2. Receptionist/Office Manager - 201 Day Spa May 2011 to September 2012 • Answered telephones • Scheduled appointments • Balanced cash drawer • Balanced receipts • Bank deposits Receptionist - Premier Concepts From March 2009 to April 2011 • Answered telephones • Cleaned and organized work areas • Scheduled appointments • Completed and assessed customer service surveys Courtesy Clerk - Bel Air From October 2007 to March 2009 • Customer service • Cleaned and organized work areas • Reported safety violations and hazards immediately • Processed returned and damaged product Education Folsom High School, Folsom, CA August 2004 - May 2008 Folsom Lake College, Folsom, CA August 2008 - May 2010 Hopkinsville Community College, Fort Campbell, KY August 2013 - December 2014 Associates in Science GPA 3.8 Hopkinsville Community College Dean’s List from August 2013 to December 2014 Phi Theta Kappa Honors Society member Volunteer Experience Snowline Hospice Thrift Store • Sorted through donated clothing • Kept store neat and organized • Customer service Computer Skills Proficient with MAS90, Pro Solutions, Microsoft Word, Microsoft PowerPoint, and Internet Proficient typing skills
- 3. Note: Frequent job changes and relocation were due to spouse’s previous military service.