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- 1. Laura Bethany Taylor (formerly known as Bryan R. Buchleiter) PMB 252 Suite #208 1565 W Main St Lewisville, TX. 75067 Mobile: 817.676.2739 tlaurabethany@gmail.com My entrepreneurial spirit and a passion for community service combined with consistent and timely execution have driven a career focused on communications and management. I can demonstrate success through increased client satisfaction, measured improvement in personal and team production and consistently reaching target production budgets and deadlines. Education Bachelor of Science, Communications Dallas Baptist University Skill Sets • Advanced knowledge of Microsoft Office, Project, Visio and Adobe Creative Suite. • Written and verbal communication skills can be demonstrated in print, on-line, radio and video publications. • Specific strengths include communication, strategic planning, ideation (conceptualization) to execution and analyzing context. Career Highlights • Management – I have managed budgets in excess of $100K, with full-time, part-time and volunteer staff as well as subject matter consultants. Project focus includes many disciplines including organizational development, e-commerce, media solutions, and training/personnel development. • Marketing Communications - I excel at developing and producing sales collateral, internal corporate newsletters, client focused (business to business) communications, web content, public relations and corporate image tools. I can also effectively engage social media as a marketing and public relations power tool. • Event Planning – I have extensive experience in full cycle event planning including venue selection, contract negotiation, travel planning, menu selection and catering, media management, guest registration and merchandising. Event types have included training, corporate retreats, trade shows, entertainment and community outreach. Experience Litigated Home Retention Consultant - Ocwen Loan Servicing August 2013 - March 2015 • This position requires me to manage a portfolio of 300-500 loans representing over $3 million in litigation and potential liabilities. • Working with outside counsel, I provide viable settlement options to pending litigations ranging from city code violations to contested foreclosures. • High settlement rates, counsel's satisfaction, lower than average turn-around times and overall company savings in litigation costs all show my effectiveness in this position. Home Retention Consultant - Homeward/Ocwen November 2012 – August 2013 • As an HRC I assisted home owners with modification and foreclosure alternatives including Home Affordable Modification Program, Home Affordable Unemployment Program, short sales, deed-in-lieu of foreclosure, and other modification options. • I extensively used written and verbal communication skills for direct borrower and interdepartmental communication.
- 2. • Expanding my expertise in Microsoft Excel, I developed spreadsheets to track loans, manage pipelines and evaluate loans for initial qualification. • All established goals and quotas were consistently exceeded. Dir. of Community – Redeemer Church July 2011 – August 2012 • This was a church planting initiative where I managed volunteers, coordinated special events and large weekly meetings including booking musicians, coordinating venue preparation, developing media and giving live presentations. • I developed content and managed communications for weekly small group meetings. • I developed and deployed the overall communications strategy to convey the vision of the organization and maximize community impact. Dir. of Communications – Scott Huggins Companies July 2008 – May 2009 • As part of this start-up energy services business, I used my experience and skillets to maximize exposure through media presence, trade show strategy and web content development, including news and video editing. • In the process, electronic newsletter circulation was increases by more than 300%, primarily through search engine optimization, the use of ad-words, social media and trade show presence. Dir. of Marketing/Recruiting/Training – Apartment Life, Inc. August 2002 – October 2007 • I coordinated the skills print designers, web-developers, radio and video producers and research consultants. • I managed researched projects to gauge client satisfaction and analyzed data to recommend specific paths to improved performance • I conceived and implemented a program using telemarketing to expand partnerships within specific communities across the nation, and produced corporate imaging and collateral materials. • I directed a team of subject matter experts to improve new associate training through the use of live seminars with interactive media and on-line training including a train-the-trainer and leadership modules. Finally, I planned and hosted weekly, monthly and annual community events for residents of apartment communities in North Dallas. Select consulting and self-directed projects August 1999 - October 2012 • Not-For-Profit – managed projects and promotions, planned and executed events, developed audio/visual solutions and scheduled media buys for various churches and not-for-profit organizations. • Advertising Specialties – provided creative consulting with multiple ad-specialty distributors for clients branding, marketing initiatives and trade show strategy • Commercial Real Estate – developed property leasing collateral for management companies including Transwestern, Beer Wells and Greystar; projects include media buys, development of printed materials, photography and vendor management for various specialized marketing collateral • Manufacturing – assisted High Country Archery with development of web presence and rebuilding dealer network through e-newsletter development and distribution, business to business contact, and product demonstration References and work samples available on request