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Leveraging the Smart Cities Mission
India's Smart Cities Mission (SCM) presents a significant opportunity to enhance e-governance in tier 2 and tier 3 cities. By leveraging the frameworks and resources established under this mission,
these smaller urban centers can improve service delivery, citizen engagement, and overall governance efficiency.
1
Establishing Special Purpose Vehicles (SPVs)
Each smart city under the SCM is required to set up an SPV, which is responsible for
project implementation. This model can be adapted for tier 2 and tier 3 cities to ensure
focused governance and efficient management of resources. 2 Infrastructure Development
Investing in robust digital infrastructure, such as high-speed internet and cloud
services, is essential for deploying e-governance applications and services that require
reliable connectivity.
3
Citizen Engagement Platforms
Developing user-friendly online platforms for citizens to access services, lodge
complaints, and provide feedback is crucial. These platforms should be designed to
facilitate two-way communication between citizens and local authorities. 4 Replicable Models from Successful Cities
Cities like Nagpur have successfully implemented smart city projects that can serve as
models for tier 2 and tier 3 cities. For instance, Nagpur’s 24/7 water supply project
showcases how public-private partnerships can enhance service delivery.
5
Focus on Inclusivity
Initiatives must be taken to ensure that all segments of the population have access to
digital tools. This includes providing affordable internet access and digital devices to
marginalized communities. 6 Leveraging Technology for Service Delivery
Developing mobile apps that cater specifically to local needs (e.g., waste management,
health services) can enhance accessibility and user engagement.
7
Policy Support and Funding
Continued support from the central government through funding and policy guidance
is essential for scaling up e-governance initiatives in smaller cities.

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Leveraging Smart City Mission for E-Governance

  • 1. Leveraging the Smart Cities Mission India's Smart Cities Mission (SCM) presents a significant opportunity to enhance e-governance in tier 2 and tier 3 cities. By leveraging the frameworks and resources established under this mission, these smaller urban centers can improve service delivery, citizen engagement, and overall governance efficiency. 1 Establishing Special Purpose Vehicles (SPVs) Each smart city under the SCM is required to set up an SPV, which is responsible for project implementation. This model can be adapted for tier 2 and tier 3 cities to ensure focused governance and efficient management of resources. 2 Infrastructure Development Investing in robust digital infrastructure, such as high-speed internet and cloud services, is essential for deploying e-governance applications and services that require reliable connectivity. 3 Citizen Engagement Platforms Developing user-friendly online platforms for citizens to access services, lodge complaints, and provide feedback is crucial. These platforms should be designed to facilitate two-way communication between citizens and local authorities. 4 Replicable Models from Successful Cities Cities like Nagpur have successfully implemented smart city projects that can serve as models for tier 2 and tier 3 cities. For instance, Nagpur’s 24/7 water supply project showcases how public-private partnerships can enhance service delivery. 5 Focus on Inclusivity Initiatives must be taken to ensure that all segments of the population have access to digital tools. This includes providing affordable internet access and digital devices to marginalized communities. 6 Leveraging Technology for Service Delivery Developing mobile apps that cater specifically to local needs (e.g., waste management, health services) can enhance accessibility and user engagement. 7 Policy Support and Funding Continued support from the central government through funding and policy guidance is essential for scaling up e-governance initiatives in smaller cities.