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Christopher Cooper is an experienced senior manager seeking a new challenging role. He has over 20 years of experience managing diverse organizations and leading teams. His skills include strategic thinking, business development, sales, operations, people management, customer relationships, and financial planning. He is currently the founder and director of an ethical business consultancy providing services in the UK and internationally.
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- 1. CHRISTOPHER COOPER Tel: 00 44 7846 727209 Email: chris@chriscooper.coop Skype: ChrisCooper2009 Influential Senior Manager with in-depth experience and a sustained record of success in the Business-to-Consumer marketplace. Extensive background in diverse service organisations, managing education, development and operations across all levels. An inspirational leader and outstanding team player who, through a pragmatic approach, creates robust strategies to translate vision into achievements. Strong leadership, strategic thinking and decision-making skills with a passion for customer care and quality with excellent communication and facilitation skills have been demonstrated in many areas. Seeking a challenging role within a progressive organisation. KEY SKILLS • Strategic Thinking: Strategic vision, ideas development, forward planning, research, analysis and evaluation, problem solving and resolution, integrated management, business objectives focused. • Business Development: Change management, business turnaround, creating new opportunities, understanding business drivers. • Sales: Sales strategy and management, confident spokesperson, contract and account management • Operations and Logistics: Issue identification, feasibility studies, supply chain management, improving productivity and time efficiency, reducing costs, project management, resource measurement, developing quality standards and installing best practice. • People Management: Communications at all levels, motivating, encouraging, coaching, training and development, influencing, recruitment, conflict management, identifying individuals’ strengths, facilitator and builds trust. • Customer Relationship Building: Negotiation, persuasion, client needs identification, business benefits, focused targeting, customer analysis, improve customer satisfaction. • Financial Planning: Forecasting, full P&L responsibility, budgetary control and profit improvement • Market Positioning: Strong market awareness, new channel identification and market analysis. PROFESSIONAL CAREER Cheiron Learning 2009 - present Ethical business consultancy operating in the public, and global co-operative and mutual sectors. Founder and Director • Providing effective consultancy, research, training and development, interim and project management services to UK and international clients. Enabling strategic re-focussing on organisational vision, mission and strategic objectives for large, medium and small businesses. • On time delivery of IRENET European Union Project, a research and development project covering nine European countries and fifteen partners • Research and reporting into equal opportunities enabling policy making for a national Trade Union • Strategic review and research into organisational ethos, values and principles in order to inform the strategic direction, culture, marketing and operational direction of a national bank. • Providing effective governance training and support for regional retail and educational Enterprise Learning Partnerships • Securing, monitoring and evaluation graduate and vocational internships for higher and further educational organisations in Spain. • Developing business and delivering strategic level education to executive and non-executive directors and managers in Australia, New Zealand, Fiji, Singapore, Malaysia, Portugal and Italy
- 2. The Co-operative College 1999 - 2009 Provider of FE and HE learning for non-executive directors, executive and middle managers, members and employees. Vice Principal & Director of Learning & Development 2005 - 2009 Managed United Kingdom and International Business Development, Learning, Development and Quality Operations. • Developed first strategic plan embedded 3 year strategic and 1 year operational planning cycles. Led reviews and streamlined the process using a Balanced Scorecard approach. Achieved relocation and established robust KPI’ and KPSI’s. • Achievement of year on year growth. Through strategic planning, client management and pro-active development focussed operational team on medium term and executive on medium to long term goals. Led to year on year growth in learner numbers, income, contribution and profit. • Entered new markets. Developed high quality programmes enabling entry to new markets. Addressed needs of non-executive and executive directors, members, managers and staff in Europe, Australia, New Zealand, India and Africa leading to annual tailored programmes. Head of Learning & Development 2001 - 2005 Managed United Kingdom learning programmes and business development activities • Adapted to changing environments. Frequent liaison with key internal and external stakeholders staying in touch with the changes in the environment. Reviewed product and service needs of stakeholders. Ensuring establishment as a key player in non-traditional Further and Higher Educational provision. • Built a professional organisation. Identified policies, procedures and processes to support business. Took action in key areas of People, Operations, Finance, Resources, Communications and Marketing. Led to highly engaged employee and associate teams. • Created effective teams. Recruited and developed new business, educational and administrative teams. Attracted specialist associates transferring majority of delivery work. Enhanced reputation for quality and professional delivery in all client groups. Head of Programme Development 2000 - 2001 Managed growth in membership, non-executive, executive, management and employee development programmes. • Recovered College reputation. Created effective client management and customer service systems. Explored options for future engaging with KPMG, reviewed options with key stakeholders leading to recruitment of new staff, new, refreshed and expanded provision. • Secured IiP and ISO 9001. Underpinned all activities with quality systems ensuring recognition against external benchmarks. Developed internal quality framework from first to last contact based on the ISO and IiP. Provided employees with routes to personal and professional development meeting business needs. Achieved accreditation and re-accreditation. Programmes Manager 1999 - 2000 Managed retail and management development programmes • Re-established high quality learning reputation. Reviewed reasons for loss focussing on product and service areas. Marketed provision in employee and commercial leadership development, consulted awarding bodies to accredit College programmes. Led directly to three fold increases clients and learners. • Grew business in existing markets. Planned effective marketing programmes resulting in five-fold increase in level of business with existing clients. EARLIER CAREER Regional Manager (Concorde Professional Development) 1994 - 1999 Programme Manager/Retail Studies Lecturer (Cornwall College) 1990 - 1994 Special Projects/Store Manager (Oxford & Swindon Co-operative Society) 1984 - 1990
- 3. Branch Manager (Bejam, later Iceland frozen Foods) 1979 - 1984 Assistant Manager (Keymarkets Ltd) 1975 - 1979 QUALIFICATIONS AND TRAINING Neuro Linguistic Programming Practitioner Certificate 2009 CMI Executive Diploma in Strategic Management 2007 OCR NVQ Level 4 in Human Resource Development 2001 CIPD NVQ Level 4 in Training and Development 1998 Open University: Masters’ Degree in Education Management 1995 City and Guilds: NVQ Level 4 in Field Sales Management 1995 University of Plymouth: Certificate in Education 1994 Henley Management College: Postgraduate Diploma in Management 1993 Henley Management College: NVQ Level 5 in Management 1993 City and Guilds NVQ 3 Including Internal Verifier, APL & Assessor Awards 1993 City and Guilds: Further and Adult Education Teachers’ Certificate 1992 Professional Memberships Companion of the Institute of Sales and Marketing Management Chartered Fellow of the Chartered Institute of Personnel and Development Fellow of the Chartered Management Institute Licentiate of City and Guilds of the London Institute (Training and Development) Current and Recent Roles Professional and Community Roles Member Global Co-operative Human Resources Committee Director and Secretary, Woodway Gate Housing Association Chair United Kingdom Co-operative HR Forum General Council Member, National Association of Co-operative Officials Chair, Co-operative Funeral Vocational Development Group Chair, Co-operative Training Forum Parent Governor and Vice Chair of Governors INTERESTS Renovating and restoring French house in the Herault. www.maisondecharme.co.uk Photography, United Kingdom and foreign travel, supporting the personal, community and professional development of others.