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- 1. Love&CareBecomingtheworldsmostlovedbedandbathbrand. This Little Book of Soak&Sleep contains everything you need to know about our brand. It should inspire you as we work together to become the worlds most loved bed and bath business.
- 2. Why Soak&Sleep? We go to the ends of the earth to find our extensive range of bath and bed products authentically sourced from suppliers we trust and made with the finest ingredients. Our customers agree they are beautifully finished and brilliant value. We offer a full range of duvets, pillows, bed linen, mattresses, towels and much, much more, all chosen to make the most of your moments of relaxation and always at the UKs guaranteed lowest prices. In a nut shell The text opposite describes the essence of Soak&Sleep, use it wherever possible. You may need to adapt it slightly, and if youre struggling for space, then just use the text in bold.
- 3. Unbelievable value With our price guarantee, customers wont find cheaper products at this quality anywhere else. Astonishing quality We never compromise on quality though. This ensures that customers get the most from their precious moments of relaxation. Brilliant experience Everyone should feel looked after. Our passionate customer service team and our free delivery and returns are just two examples of how we do more. Unrivalled expertise There arent many people who know more about bed and bath. We help customers choose what is best for them. Anything they ask, we should know the answer. Expanding range We focus on what we do best developing the best possible bed and bath offerings for all our customers. We never sleep
- 4. Vision Tobethe destination websiteforbed andbathproducts. Position Theexpertsin bedandbath products. Values Enthusiastic Engaged Open Focus Authentic Mission Becomingan evangelicalbrand; unbelievablevalue, astonishingquality, brilliantexperience. Offer Anextensive rangeof authentic bedandbath products. BrandCore Enhancingyour relaxationtime The full picture Brand core In an increasingly busy and stressful world we recognise the importance of relaxation. As a result we do more for our customers to ensure they get the most out of these precious moments of relaxation.
- 5. Spend& Save Unbelievable value We simply have the lowest prices permanently. If customers find a lower price for the same product (even on sale!) within a month of purchase well refund the difference. Our prices are always better than other retailers in fact typically between 15% and 50% cheaper. How we do it We buy direct from trusted factories, cut out the middleman, cut out expensive shops and all the unnecessary waste and pass the savings onto our customers. We only do bed & bath products being the specialists with no distractions just a fabulous choice of the finest quality products designed and made by the experts. We regularly compare our prices to high street and online retailers. When a product is exclusive to us our comparisons are based on the closest equivalent products. Enthusiastic We love what we do and we want our customers to love our products too.
- 6. Test& Perfect Astonishing quality Nothing but the best, thats our motto. We work extra hard to find the finest products from the best makers at the best price. If customers arent happy with their purchase, well never try to wriggle out it: we will always make it right. Engaged We think like customers. We are discerning like customers. We demand the best like customers.
- 7. Relax& Enjoy Brilliant experience Isnt it lovely when you feel looked after? Thats what were all about: providing service customers will love. Special features like free delivery on orders over 贈50, next- day deliveries, free returns and friendly, helpful, experts accessible online and on the phone. Open We treat each other, our suppliers and our customers with respect and honesty.
- 8. Pride& Passion Unrivaled experts Were not just here to sell: were here to help. You wont find many people who know more about bed and bath products than we do. We share this knowledge with our customers to help them make more informed buying choices. Focus We have bed and bath products on the brain. We live, sleep and breathe them.
- 9. More& More Expanding range Were expanding our product range even further with kids ranges, night wear, bespoke fabric design, bathroom storage products and much, much more. (But only bed and bath products remember). Authenticity Our products are sourced from the best suppliers and we never cut corners to get a something cheaper.
- 10. Were creating happy customers and engaging with the press I just cant stop buying! The quality is amazing and the prices are even better! I just cant stop buying from Soak&Sleep. Snug as a bug! Superb quality, most comfortable, just dont want to get out of bed now. Oh and great price too. Customer service above and beyond the expected. Before I purchased them I checked other bedding places and Soak&Sleep were much cheaper by pounds not just a few pence. Im hooked now and check all discounts regularly. Excellent quality, the speediest service, brilliant value. Great service from Soak&Sleep, no hesitation in recommending them! Very impressed! Considerably cheaper and with astonishing quality. The Sunday Times Soak&Sleep has proved to me that you dont need to spend a fortune for a high-quality mattress and a fabulous nights sleep. Elle Decoration I could spend hours browsing Soak&Sleeps website I want everything on there. Makes me want to redecorate my bedroom from scratch #love. Editor Glamour Beauty We all deserve a little luxury now and then, and fabulous bed and bath company Soak&Sleep know all about the finer details with their high-quality duvet, towel and linen range. Red Online These chunky-knit lambswool bedspreads are from Soak&Sleep. Check out the website for keenly priced luxury duvets and high thread count bed linen. Sunday Times