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LogOpsResume Jan 2016
- 1. Timothy J. Boland 493 South Main Street, West Hartford, CT 06110 Cell: 860.331.0774 FULFILLMENT OPERATIONS PROFILE Accomplished, dedicated operations professional with a Results Matter philosophy. Demonstrates expertise in directing Fulfillment Operations in an 83 location Region with nearly $300M in annual Fulfillment sales. Develops effective processes and maintains the highest service standards for our guests. Proficient in a variety of logistics and supply management software, both proprietary and commercial, to achieve strategic aims, protect company assets and ensure full business model compliance. AREAS OF EXPERTISE Operations Management Managed the largest volume Regional Fulfillment program with 83 locations from pilot phase through 3 expansions as well as BOPS and Total Store Fulfillment implementation. Managed all aspects of single and multi-Store Operations Management responsibilities. Monitored the distribution and processing of inbound and outbound retail freight for a 17 store Region while achieving the top rank in freight flow results for Macys East CT District. Managed vendor freight receipt scheduling, merchandise receiving and accounting using VICS Inventory Program at the Distribution Center in support of all 14 G. Fox stores. Inventory/Shortage Control Processes Developed and implemented shortage action plans, executed financial inventories as well as chaired Shortage Committee. Implemented and enforced junior executive shortage control compliance initiatives through direct coaching, peer shortage audits and weekly meetings. Training/Leadership Used reporting metrics and direct observation to coach/course correct Operations Managers toward excellence in picking operation, packing standards and Service-On-Time requirements. Conducted all Fulfillment Train the Trainer sessions with Regional, District and Store Executive audiences from pilot through Total Store Fulfillment phases. Developed Store Associates and Junior Store Executives for promotion to the next level. Integral On-boarding training role with new District and Store Operations Executives. Expense Control Planned, initiated and controlled capital improvement projects of $1M, to include equipment purchase, as well as, renovations of stockrooms, fitting rooms and training rooms. Controlled sell/non-sell payroll expenses to better than plan result. Controlled total 4 wall expense to better than plan result. Vendor & Staff Relations Developed and coordinated capital improvement projects from the bid process through completion. Arranged for non-invasive conduct of capital improvements in active retail environment. Developed preferred vendor list for transportation, construction and supplies. Communication Drove Fulfillment priorities upward to VP and Director Levels through in-person contact as well as summits, webinars, weekly conference calls and as-needed updates. Conducted in-person store visits to coach Operations managers and Teams to expectations and inspected adherence to developed policies and procedures. Collaborated with Central Operations in development/implementation of procedure and Best Practices. Safety & Compliance Administration Chaired Safety Committee developed and implemented Safety Action Plans.
- 2. Timothy J. Boland 493 South Main Street, West Hartford, CT 06110 Cell: 860.331.0774 Ensured store compliance of all applicable local, state, and federal regulations. CAREER PROGRESSION HISTORY Macys, Inc (formerly May Company Filenes and G. Fox) 1986 Present Regional Fulfillment Manager Northeast Multi-Store Operations Manager (Enfield, CT; Eastfield, MA; Holyoke, MA) Operations Director - Macys Inc. (Westfarms Mall, Farmington, CT) Director Small Store Conversion Trainer Operations Director Macys, Inc. (Enfield, CT) Regional Logistics Manager Macys, Inc. (17 retail stores in CT and NY) Project Supervisor Filenes, May Co./Macys, Inc. (Number one store in region, Farmington, CT) Receiving Manager Filenes, May Co. (Number one store in region, Farmington, CT) Central Distribution Manager G. Fox, May Co. (South Windsor, CT) Building Superintendent G. Fox, May Co. (Meriden, CT) Receiving Manager G. Fox, May Co. (Hartford, CT) AWARDS, ACHIEVEMENTS AND RECOGNITION RFM of the Year 2014 Best of the Best award - The Big Meeting 2014 2013 Annual Make MAGIC award. 2013 Store Fulfillment Achievement award The Big Meeting 2013 Regional Logistics Manager of the Year Macys East 2007 PERSONAL BACKGROUND USMC (Honorable Discharge) May 1981 August 1987 Achieved rank of Sergeant Meritorious promotion to Corporal Schooling: Recruit Training Parris Island, SC; Infantry Training School, Camp Geiger, NC; Mountain Warfare School, Bridgeport, CA; Combined Arms Exercise, Twenty-nine Palms, CA Multiple Marine Corps. Institute courses West Hartford Youth Football League Volunteer 1999- Present Member at Large WHYFL Board League President Vice President Registration Coaches Mighty Mite Team (ages 7-9)