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MARK resume 2015
- 1. MARK J. CHEDESTER______________________ 1713 Lampeter Road Lancaster, Pennsylvania 17602 717-471-2698 rapmjc@yahoo.com SUMMARY OF QUALIFICATIONS Over 10 years of strong and diverse experience in MANAGEMENT including sales/marketing, retail operations, product distribution, account management, customer service, employee training and development, financial analysis and inventory control. Proven ability to excel in a fast paced, multi tasked environment and manage a heavy workload with strict details and deadlines. Reorganizing and directed ordering/inventory control procedures, instituted employee motivational techniques, and improved store interiors and aesthetic design for major retail operations that elevated store sales and ranking. An implemented leadership-by-example and hands-on management philosophy that was instrumental in training and promoting key supervisory personnel and fostered the promotions of 15 company manager. Experienced and knowledgeable in all facets of retail operations for stores ranging from 2000 sq. ft. with 6 employees to 120,000 sq. ft. and 150 employees, and spearheading new store openings in numerous industries on a nationwide basis. Excellent interpersonal skills, which have been utilized to interact within numerous management teams and facilitated a rotating sales/training program that converted numerous retail outlets by improving profitability and reducing costly inventory shrink. Completed certified training course at U-Haul International to train General Managers; certified 10 General Managers; later taught certified training course. Identified prospective accounts, prequalified clientele, overcame objections, closed, and applied assertive follow up techniques that consistently sustained revenues growth by 25%. A dedicated, highly organized and amiable team leader possessing the unique ability to implement new procedures while promoting employee morale. Commended numerous times for safety and providing an accident-free work environment. ASE certification P2 Automobile Parts Specialist PROFESSIONAL EXPERIENCE 2014-PRESENT FREIGHTLINER OF YORK; York, Pennsylvania PARTS MANAGER Daily operations of a 2.6 million dollar parts department, including looking up of parts, all aspects of parts delivering, ordering and inventory control, customer complaint resolution, total profit and loss control and analysis. Responsible for recruiting, training, scheduling, evaluating, and the motivation of 10 associates. Promoted from Service Advisor to Parts Manager. 2013- 2014 TRACTOR SUPPLY COMPANY; York, Pennsylvania MANAGER IN TRAINING Daily operational duties include merchandising, in-store display creations, special promotions, customer complaint resolutions, Profit and Loss Analysis and inventory control of a 6 million dollar store.
- 2. Responsible for recruiting, training, scheduling, evaluating, and the motivation of 20 associates. 2012- 2013 PEP BOYS; Lancaster, Pennsylvania GENERAL MANAGER Daily operational duties include merchandising, in-store display creations, special promotions, customer complaint resolutions Profit and Loss Analysis with Comp increases over 10%, and inventory control of a 4 million dollar store. Responsible for recruiting, training, scheduling, evaluating, and the motivation of 30 associates and Parts Pros. 2011-2012 HARBOR FREIGHT TOOLS; Downingtown, Pennsylvania GENERAL MANAGER Daily operational duties included merchandising, in-store display creations, special promotions, customer complaint resolutions, ordering and inventory control of a 17,000 square foot store doing 6 million dollars a year. Responsible for recruiting, training, scheduling, evaluating, and the motivation of 25 associates. Perform Profit and Loss Analysis with Comp increases over 30%. 2007-2011 ADVANCE AUTO PARTS; Lancaster, Pennsylvania GENERAL MANAGER Daily operational duties include merchandising, in-store display creations, special promotions, customer complaint resolutions, Profit and Loss Analysis with Comp increases over 10%, and inventory control of a two million dollar store. Responsible for recruiting, training, scheduling, evaluating, and the motivation of 20 associates and Parts Pros. Achieved ASE Automotive Parts certification. 2005-2007 LOWES HOME IMPROVEMENT; Lancaster, Pennsylvania SALES MANAGER Daily operational duties included merchandising, in-store display creations, special promotions, customer complaint resolutions and inventory control of a fifty-five million dollar store. Responsible for recruiting, training, scheduling, evaluating, and the motivation of associates and sales specialists. Performed Profit and Loss Analysis with Comp increases over 10% for 3 years. Played a major role in helping the store achieve Store of the Year for 2005. 1999-2005 RENT-A-CENTER; Lancaster, Pennsylvania GENERAL MANAGER Daily operational duties included merchandising, in-store display creations, special promotions, ordering and inventory control. Established new accounts through various sales, telemarketing techniques and managed the collection of past due accounts. Held full Profit and Loss responsibility while increasing income by 20% and turning a 25% profit monthly. Monitored staff performance to ensure the constant delivery of superior customer service and mediated solutions to customer concerns related to merchandise, service, and policies. Recruited, supervised, trained, scheduled, and evaluated a staff of 6. EDUCATION BRADFORD SCHOOL; Pittsburgh, Pennsylvania Associates Degree: Retail Management
- 3. WEST LIBERTY STATE COLLEGE; West Liberty, West Virginia Major: Business Administration