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1506 Hacienda Rd La Habra Heights, CA 90631
(562)822-8566  LorinaGarcia90@gmail.com
Objective
To obtain a full time employment within the medical industry in the OrangeCounty area
Education
 Coastline Community College - Online (2014-Current)
General Education
 ITT Technical Institute - Torrance, CA (2009-2011)
Associateof Science- Criminal Justice
 Columbus High School - Downey, CA
Received Diploma 2008
Experience
MolinaHealthcare, MemberService Representative Long Beach (March 2016 - Current)
 Assistmembers and providers with plan and benefit inquiries
 Manage and resolvecustomer complaints,escalatingissues when necessary
 Assistingmembers coordinatebenefit services and appointments
SECURITAS SECURITY SERVICES, Dispatcher Anaheim,CA (August2014 - March 2016)
 Receive callsand dispatch security officers to accommodate requests
 Video monitor the internal and external perimeter of several buildings
 Coordinatewith lawenforcement and other emergency transportagencies
 Acknowledge alarms and dispatch personnel as needed
DAVE AND BUSTERS, Server Orange,CA (January2013 - July2014)
 Demonstrate ability to greet patrons,present new items, make suggestions and answer questions
 Takingorders and relayingthem to kitchen and bar staff
 Accurately process payments
 Listen to customer concerns and take any necessary action to resolveany complaints
LA BARCA CANTINAAND GRILL, CASHIER/HOSTESS La Habra,CA (July2012- January2013)
 Receive and process payments by cash,check, credit cards and vouchers
 Issuereceipts,refunds, credits,or change due to customers
 Ensure correct amounts at startand end of workday
CITY OF SANTA MONICA,Police Cadet Santa Monica,CA (November2010- July2012)
 Prepare memos, letters, invoices,reports,financial statements and additional documents
 Open, arrange,and deal out incomingmail includingfaxes
 Process orders, invoices and payments
 Receive and direct incomingphone calls
SECURITAS SECURITY SERVICES, SecurityOfficer Irwindale,CA (August2010- November2010)
 Foot patrol of hospitalsand surroundingparkinglots and medical officebuildings
 Control and logaccess into restricted areas.
 Log of daily incidents and phone call traffic
Skills
 Bilingual - English/Spanish
 Ability to quickly organizeand prioritize
 Capableof workingindependently and as a team
Military Service
 United States Naval Reserve 2009-2012

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Lorina SB

  • 1. 1506 Hacienda Rd La Habra Heights, CA 90631 (562)822-8566 LorinaGarcia90@gmail.com Objective To obtain a full time employment within the medical industry in the OrangeCounty area Education Coastline Community College - Online (2014-Current) General Education ITT Technical Institute - Torrance, CA (2009-2011) Associateof Science- Criminal Justice Columbus High School - Downey, CA Received Diploma 2008 Experience MolinaHealthcare, MemberService Representative Long Beach (March 2016 - Current) Assistmembers and providers with plan and benefit inquiries Manage and resolvecustomer complaints,escalatingissues when necessary Assistingmembers coordinatebenefit services and appointments SECURITAS SECURITY SERVICES, Dispatcher Anaheim,CA (August2014 - March 2016) Receive callsand dispatch security officers to accommodate requests Video monitor the internal and external perimeter of several buildings Coordinatewith lawenforcement and other emergency transportagencies Acknowledge alarms and dispatch personnel as needed DAVE AND BUSTERS, Server Orange,CA (January2013 - July2014) Demonstrate ability to greet patrons,present new items, make suggestions and answer questions Takingorders and relayingthem to kitchen and bar staff Accurately process payments Listen to customer concerns and take any necessary action to resolveany complaints LA BARCA CANTINAAND GRILL, CASHIER/HOSTESS La Habra,CA (July2012- January2013) Receive and process payments by cash,check, credit cards and vouchers Issuereceipts,refunds, credits,or change due to customers Ensure correct amounts at startand end of workday CITY OF SANTA MONICA,Police Cadet Santa Monica,CA (November2010- July2012) Prepare memos, letters, invoices,reports,financial statements and additional documents Open, arrange,and deal out incomingmail includingfaxes Process orders, invoices and payments Receive and direct incomingphone calls SECURITAS SECURITY SERVICES, SecurityOfficer Irwindale,CA (August2010- November2010) Foot patrol of hospitalsand surroundingparkinglots and medical officebuildings Control and logaccess into restricted areas. Log of daily incidents and phone call traffic Skills Bilingual - English/Spanish Ability to quickly organizeand prioritize Capableof workingindependently and as a team Military Service United States Naval Reserve 2009-2012