Lpalma_PHR
- 1. Lisa Palma, PHR 62 Milburn Circle Pasadena, MD 21122 443-710-7643(C) lisapalma2@gmail.com CAREER PROFILE: Professional in Human Resources offering a combined eleven years of industry-specific experience coordinating various aspects of Human Resources in the technical professional services industry. Possess strong interpersonal and organizational skills especially with regards to encouraging a balance between organizations needs with its mission and effectively balancing employee needs with company policy. Interested in growing into Sr. Generalist role, performing needs assessments and training. KEY STRENGTHS Performance Management /New Hire On-boarding /Recruiting/Process Improvement/Staff development/Training facilitation/Employee Relations WORK HISTORY: GANTECH Inc, Columbia, Md. March 2011-July 2014 Human Resources Coordinator, technical services company with 120 employee base CHESAPEAKE HR SERVICES, Ellicott City, MD Technical Recruiter, Consultant position January 2006 -February 2009 ALTERNATIVE RESOURCES CORPORATION, Linthicum, Md. Resource Manager, Recruiter December 1996-August 1998 EXPERIENCE HIGHLIGHTS: On-boarding & Process Improvement Played key role in gaining buy in and for the successful transition from paper personnel files to an electronic system while at GANTECH, Inc. Had secondary role in rewriting of employee handbook and primary role in counseling staff/new hires on interpretation of HR policies and procedures Worked with managers to create new and revised job descriptions across all levels. "Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position. Coordinated all aspects of new hire orientation including making verbal offers, preparing and sending offer letters, processing background checks with 3rd party vendor, performing reference checks Performed assessments for change & procedural process improvement to new hire process by interviewing new employees and surveying managers Created consistent follow up two weeks following start date of employees and formed checklist to be completed for three categories of new hires
- 2. Coordinated timely enrollment of new hires, terms, promotions & transfers in all systems, i.e. company network, ADP, payroll E-verify all new hires (Federal I-9 verification system) Played key role in revamping Exit interview questions, scheduled and conducted Exit Interviews, prepared separation arrangements Exercised knowledge of OFCCP regulations for EEO/AAP tracking Performance Management After one year at GANTECH Inc. was given full responsibility for administration of Taleo Performance Management Evaluation System Responsible for tracking all employee performance reviews, due dates, and merit increases Liaison between Taleo and employee base resolving issues or questions Developed and delivered training module for managers on holding proper performance reviews, coach proper goal setting, delivery to employees and how to address areas of improvement Prepared compensation analysis, measured EEO standards ensuring proper and fair compensation was provided for promotional & merit increase purposes Worked with payroll ensuring all Merit Increases/Promotions were issued in timely manner. Decreased time of late evaluations completed by managers by instilling accountability program Company Incentives Employee Referral Bonus policy: Played key role in revamping the internal employee referral bonus program; coordinated with recruiting & payroll to ensure proper rewards given, tracked & ensured communication thereof to employees Managed internal reward system for GANTECH Inc. i.e. "Job Well Done" Awards Had full responsibility for approving, notifying and processing monetary awards for employees nominated by peers, clients or customers for excellent work performed Designed tracking system including an online submission form & spreadsheet for tuition reimbursement process for company Coordinated training needs by working with business unit executives to plan, coordinate and schedule technical training courses as needed for their departments; coordinate conference attendance Maintained MS Excel master spreadsheet of all employees training requests, costs and certifications achieved Recruiting With Chesapeake HR & ARC, recruited using out-of-the-box thinking and basic tools such as the internet, advertising, and aggressive networking skills Managed applicant tracking using Taleo database, phone screening candidates, informational interviewing Ensured clients recruiting needs were met, coordinating and interviewing qualifying candidates Developed relationships with local universities, colleges and organizations; attended job fairs EDUCATION: PHR, Professional in Human Resources Certification, achieved June, 2014 MS, Organizational Development concentration, Johns Hopkins University BA, Psychology, Syracuse University Systems: Taleo/ADP/MS Office