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Mariola Esquivel Echandi Resume 2016
- 1. 1 MARIOLA ESQUIVEL ECHANDI PEOPLE PROCESS MANAGER / HUMAN RESOURCES MANAGER / HR GENERALIST ! Santa Ana - San Jose - CR * mariolaesquivel@yahoo.com ( (506) 8883-6842 Web Profile SUMMARY A professional and entrepreneur with 6 years of HR international experience with exposure across the full spectrum of Human Resources activities with specializations in Finance and Project Management. A thorough and organized approach to responsibilities, practical and creative thinking. Very good interpersonal relations and ability to manage a changing workload. Teamwork, leadership and advisory skills coordinating human resources within different cultures. Active proponent of internal change and innovation, proactive attitude, initiative, resourcefulness/problem solving. EDUCATION MBA International Executive (SP 2010) Universitat Internacional de Catalunya MSc. Finance Management (EN 2009) London School of Business & Finance MSc. Project Management (CH 2008) SBS Swiss Business School BDes. Fashion Design (CR 2000) Universidad Creativa CERTIFICATIONS PHR Professional in Human Resources HR Certification Institute (in progress) PMP Project Management Professional Project Management Institute (in progress) SKILLS CHANGE MANAGEMENT BUSINESS STRATEGY TEAM LEADERSHIP COMMUNICATIONS QUALITY CONTROL RECRUITING & SELECTION CULTURE MANAGEMENT WORKFORCE PLANNING CULTURAL DIVERSITY CONTRACT NEGOTIATION EMPLOYEE RETENTION EXECUTIVE SEARCH HUMAN CAPITAL SUCCESSION PLANNING TRAINING & DEVELOPMENT LABOUR RELATIONS EMPLOYEE ORIENTATIONS EMPLOYEE RECOGNITION SALARY REVIEW HEALTH & SAFETY EMPLOYEE HANDBOOKS BENCHMARKING COACHING & MENTORING REGULATORY AFFAIRS EMPLOYEE RELATIONS POLICIES & PROCEDURES RISK MANAGEMENT COMPENSATION & BENEFITS BUDGETING INTERPRETER/TRANSLATOR GLOBAL HR LABOUR LEGISLATION LANGUAGES ENGLISH C2 (Native) SPANISH C2 (Native) FRENCH B2 (Professional) ITALIAN A2 (Elementary) EXPERIENCE PROJECT MANAGER Prototal Corp. (2013>) Promoted to follow up on special projects from Distribution Partners in the region. Verifying accuracy and ensuring compliance with plans, policies and procedures. § Monitoring and reporting project status, risk management and budget execution. § Conducting post project evaluations, lessons learned, performance score and identified/implement improvements. PREVIOUS POSITION: CONTRACT RECRUITER - LATAM PROFESSIONAL CONSULTANT MEE Consultant Services (2009 – 2014) Independent consultant working with different companies and functional areas, helping customers achieve their goals and execute projects. Some of the most challenging clients and projects include:
- 2. 2 § ACCR - Costa Rican Automotive Club (Motoring) Leading optimization process, initiatives and innovation projects. • Planning, executing and closing projects in relation with other international institutions and foundations. • Monitoring task progress and mutual interaction of various parties to ensure effective risk management, maximizing benefits and restricting costs. § GSO - Organic Solution Group (Vermiculture Production) Investigation and planning for new business development and its implementation in Central America. • Analysis and development of business process and deployment of the operation model. I+D of key performance indicators for the business. SERVICES: Management Consulting/Public Relations and Communication/Human Resources/Project Management/Staffing and Recruiting/Accounting and Finance. TRANSLATOR / INTERPRETER / PROFFREADER MEE Translator Services (2008 - 2014) Both U.S. an Costa Rican citizenships with continuos formation in both languages guarantees a high level of both English and Spanish proficiency. Contact with a variety of fields has been driving key to learn specialized languages and keep up-to-date on the use of language in a broad range of contexts including the evolution of english language itself (slang, acronyms, abbreviations, etc.). Some of the most challenging clients and projects include: § FIA (International Automotive Federation) - UN (United Nations) Project: Road Safety 2010-2020 - Translator and interpreter for Michelle Yeoh (Malaysian) and Michael Schumacher (German) on their visit to Costa Rica for the international launch event of the project (5 days). Translation for video caption of the visit. § iRAP (International Road Assessment Programme) - ACCR (Costa Rica Automotive Club) Project: Road Assessment Programme Costa Rica - Interpreter for AusRaP engineers team (Australian) on their arrival to Costa Rica (1 day). BACK OFFICE MANAGER Land of Sun Properties (2005 – 2009) Promoted to manage the Back Office operation. § Strategic, tactical, and short-term operations management. § Managing the development, design, operation, and improvement of the systems that create and deliver the firm's services. § Resource management, and analysis of queue systems. § Analysis of value-added activities aligned with market opportunities to optimize enterprise performance. § Maintaining and monitoring staffing, levels of Knowledge-Skill-Attitude, expectations and motivation to fulfill organizational requirements. § Performance Measures for the consideration of efficiency versus effectiveness. PREVIOUS POSITION: HUMAN RESOURCES GENERALIST MARKETING PROJECT MANAGER Online Data Systems (2002 – 2005) Promoted to manage the company activities and resources used to acquire customers, development of new products and services as well as their delivery to customers.
- 3. 3 § In charge of creating clear and attainable project objectives, building the project requirements, and managing the triple constraint for both internal and customer directed projects. § Leading the creation and implementation of marketing strategies within the company and customers. § Gathering, recording and reporting of measurement, feedback and control systems of marketing campaigns. KEY ACOMPLISHMENTS § Unified in Marketing Department, Delivery and Creative teams. § Expanded a 30% the portfolio of services and products in the first year. § Achieved a 48% increase of sales revenue with new portfolio and job scheme in the first exercise. PREVIOUS POSITION: CREATIVE MANAGER - CR FASHION DESIGNER / CORDINATOR/ COMUNICATOR MEE Fashion Services (2002 – 2004) Creative fashion designs to make a personal statement. Ensuring fashion uniformity throughout all channels and coordinating with marketing to create plans to reach consumers. § Fashion trend interpretation and advisor from manufacturer to store level. § Design and illustration, garment construction and pattern making, drafting and draping. § Involvement in merchandise display and arrangement size wise, brand wise, style wise, etc. HUMAN RESOURCES MANAGER NASA Sports International (1998 - 2001) Develop the HR position, provide strategic and tactical leadership through periods of growth and change, as the organization moves towards a manager/employees self service model. § Ensure HR´s goals, objectives and strategy are properly aligned with organization. § Objectively coach managers through complex and difficult issues, as a strong consulting figure. § Design and continuously improve key HR processes/success indicators while ensuring adherence to all local laws, customs and policy. § Identify knowledge gaps and educate employees accordingly to ensure that exists the talent required to meet the business objectives. § Reach out to employees to collect feedback, identify opportunities to achieve greater clarity, competitiveness and operational efficiencies. KEY ACOMPLISHMENTS § Negotiated more than 100 salary offers for different positions in a growing company. § Achieved the creation of a nursery, gym and cafeteria moving the company to a people process culture. § Created the Quality Control Team that monitored customer service. § Developed a targeted re-training actions and courses to aid Customer Service representatives. GATE MANAGER CSR (Customer Service Representative) United Airlines (1995 – 1998) PREVIOUS POSITION: CARGO AGENT / BILINGUAL TRAINER / GATE AGENT / CONCIERGE / CUSTOMER SERVICE AGENT INTERESTS: ENTREPRENEUR / SCUBA DIVING / FASHION HISTORY / TRAVEL / LINGUISTICS