This document discusses Kusbandiyah's role and leadership style as the Team Leader of the Preferred & Private Banking division at PT Bank CIMB Niaga TBK. Some key details include: - Kusbandiyah oversees agent banking, preferred and private banking clients, who tend to be very busy, have wide networks, conduct high-value and complex transactions. - Her leadership style is inspired by the "V formation" of flying birds, emphasizing teamwork, succession planning, coaching, and shared vision. - She has undertaken training in motivational customer service, time management, and leadership skills to strengthen her performance and that of her team.