MD CV R
- 1. MiglenaDuncan Phone : +971 55 319 3198 , email: miglenaduncan@yahoo.com 4 years managerial and leadership experience in Middle East 10 years training and development experience More than 15 years experience in Europe and USA in HR, Development, coordination, communication. Key skills and competencies: Excellent communication skills Excellent negotiation skills Job Interviewing Skills Managerial and leadership skills Analytical skills Social Media Knowledge Excellent Training Skills Employee motivation and development . Presentation skills Marketing, Networking , Business development. Resourceful, energetic, competent, multi-tasking Proactive and result oriented. Effective management, technical and supervisory skills. Always met or exceeded all performance goals to date. Professional Experience: HeadBusiness Development andTraining DafoosFire Protection and Security, UAE 2013 - 2015 Selected, coordinateExecutive Leadership programs; Built Relationships and Relationship Management with external providers and customers; ensuring excellent servicelevels Managed external communication, coordination Created internally L&D related tools and learning solutions Executed Corporatecommunication, branding L & D section communication strategy
- 2. Designed, supported and executed of Employee engagement programs and activities Created and delivered new employee induction and orientation program Designed communication guidelines for new employee/new managers Coordinated and Observed the delivered trainings as per management requirements-(criticalthinking, business communication, time management, team work, self confidenceand assertiveness, customer service etc.) Provided and supervised administrativesupport and coordination to the Training process Design, support, execution of Recruitment strategies Build external relationships Creating a marketing plan and marketing analysis for the company. In person networking and building relationships Developing and maintaining the existing net of consultants/contractors or any other relevant business contacts. I was solely responsiblefor the editorial and lexical content on all the tangible and intangible marketing and advertisement materials and all official correspondenceand documentation of the company. Supported the sales team and resolved any possibleproblems. Organized exhibition's attendance in close coordination with the management, ensuring to have the best impact on the potential clients visiting the stand at the exhibitions, conferences, summits, etc. Freelance EnglishLanguage Teaching Specialist ETON Institute, Abu Dhabi, UAE 2012 2015 Created and delivered specific curriculumaccording to each students educational needs. Created motivational and student-oriented learning environment. Taught English, Business English, English for special purposes to various groups of students/Working with ZADCO, AlHosn Gas, NYU, Hospitality industry, WRP, etc. Evaluated the students and the courses ensuring bestquality. Prepared post training analysis, reports. EnglishFaculty, Training Specialist
- 3. CERT, Higher Colleges of Technology, Abu Dhabi, UAE 2012- 2013 Taught English Language, effective communication and softskills to UAE nationals. Was responsiblefor UAE military programtraining. Assessed the program, learning outcomes and students. Prepared post training analysis, reports. Training Projects management, training needs analysis, organizationallearning, strategic thinking ,communication and relationship management, quality control on learning solutions and training deliverables. Volunteer ESL Instructor Johnson County Public Library, KansasCity, USA 2010-2012 Taught English languageto multilingual groups of different levels. Choosethe appropriatecurriculum, assessing and monitoring pupils progress. Helped with the integration and adaptation process Division Manager Advance America, Kansas ,USA 2006 2010 Designed, developed and maintained the recruitment process in the organization (including its description, recruitment measurementdefinitions, regular measurement reporting, taking proper actions to close gaps) Explored the market's best practices in the recruitment and staffing and implement appropriatebest practices in the organization Built a quality relationship with the internal customers and external recruitment agencies Monitored and constantly reduced the costs of the recruitment process Set the social media communication strategy for different job profiles and functions in the organization Conducted job interviews for the managerial job positions (or key jobs in the organization) Monitored the labor legislation and implements required changes to keep the process compliant
- 4. Managed and developed the team of HR Recruiters Acted as a single point of contact for managers regarding recruitment topics Designed training recruitment for HR Recruiters and line managers General Manager/Owner Exportand ImportInc., Sofia, Bulgaria 1994 - 2005 Managed a team of employees in three locations. Coordinated logistics by land, air and ocean worldwide. Dealt with customers of various cultures and nationalities, and service providers ensuring successfuldeals. Prepared all necessary documentation and completing customs clearance on behalf of clients. Worked in a fast pace environment Strategically planned and managed logistics, warehouse, transportation and customer services. Directed, optimized and coordinated full customs clearance cycle Liaised and negotiated with suppliers, manufacturers,retailers and consumers. Education: 2015 ToT Certification, CLC Abu Dhabi, UAE 2012 Master of Arts, English language and Linguistics PA University, Pennsylvania USA 2011 Cambridge ESOL CELTA Teaching House, New York, USA 1986 H. S. Diploma, Major in Russian Language Competence: Native tongue English. Fluent in Russian, Bulgarian, Italian.