methodology 2
- 2. G A P I N G V O I D H E A L T H C A R E A N D L I F E S C I E N C E STEPS TO MORE ROBUST PATIENT EXPERIENCE: 1. Determine which business outcomes the organization wants to target, such as increased patient volume or customer retention. 2. Conduct research with patients, whether through surveys or focus groups, to figure out what questions gauge satisfaction tied to those objectives. 3. Gather additional information on the factors that most strongly influence how patients respond to those questions, and metrics that enable the hospital to gauge performance in. 4. Use the data to develop a robust measurement system to uncover operational insights and translate those insights into visual tools that connect desired state to emotion and action. 5. And finally, install an internal marketing campaign that turns change into a movement, by connecting people in a scalable way around ideas.
- 3. MORE INFO ON METHODOLOGY HERE: http://healthcare.mckinsey.com/measuring-patient-experience-lessons-other-industries G A P I N G V O I D H E A L T H C A R E A N D L I F E S C I E N C E http://www.hhnmag.com/articles/6017-improving-the-patient-experience Gapingvoid has created a comprehensive approach health systems can use to deepen their understanding of the patient experience and care provider's culture to identify the most effective ways to increase patient satisfaction through surveys and analysis. Using the collected data, we create immersive visual spaces that improve staff morale, boost productivity and improve the patient experience helping health systems achieve their business objectives as well as increase their revenue, improve medical outcomes and HCAHPS scores.