MICHAEL MEDVEDEV RESUME
- 1. Michael Medvedev, MPA (415) 702-0449 mmedvedev613@gmail.com SUMMARY I am results-oriented leader with proven record of optimizing organizations operation. My strengths include building expertise in new environment and producing innovative solutions by blending strategic thinking with hands-on practicality. Team Building, Training and Conflict Resolution Strategic Organizational Development Business Communication and Marketing Contract Negotiation and Budget Optimization EXPERIENCE Director American CareQuest - San Francisco, CA 2011 Current American CareQuest (ACQ) is a Home Care company that consists of Home Health, Hospice, Home Medical Equipment, In-Home Support and Medical Education Departments. It enjoys top Medicare rating and serves the entire Bay Area. As its Director, I was first in charge of reforming and then in charge of managing variety of its financial, HR, IT, marketing, legal and other processes. Increased patients participation in ACQ programs by 512% through expanding its multi-cultural and multi-level marketing campaign and improving its services Accomplished 98% satisfaction rate among patients and their families Launched two new community Palliative Care educational programs for general public and for medical professionals Reduced operational expenses by 45% through a complete organizational restructuring and contract negotiation Replaced, diversified and restructured the entire executive team. Decreased 90% of office staffs turnover and 54% of field staffs turnover by applying best hiring, management, training and compensation practices Achieved a unique organization-wide productivity by cultivating open internal communication among its culturally diverse staff. Revised performance evaluation process to motivate and incentivize employees Oversaw creation of a unique financial software reflecting ACQ specific needs and reformed company finance management, producing monetary stability and competitive employee compensation Organization Development Consultant - Tel-Aviv, Israel 2007 2011 Advised companies on organizational development, fiscal discipline and governmental relations. Improved customer satisfaction by 27% for a telemedicine company by restructuring its customer service model Completely eliminated high staff turnover for a neighborhood clinic by revising its HR policies: abolishing non- essential hiring requirements, applying non-formal interview process and financial incentives Increased revenue by 180% for a diagnostic facility by revising its schedule to better align with its customer needs Led organization-wide 72% cost saving for a multidisciplinary medical center by renegotiating with vendors and eliminating intermediaries
- 2. Manager of Administrative Services California Medical Association-the Institute for Medical Quality (IMQ)-San Francisco, CA 2000-2007 Supervised company operations and coordinated work of its employees while reforming existing and introducing new business practices. IMQ oversees accreditation of all CA hospitals, Continuing Education of all CA physicians and many other state-wide public health matters. Decreased operational budget by 1/3 via vendor network rebuilding, contract renegotiation and expense eradication Implemented faster and 26% more reliable delivery and tracking system Eliminated 80% of employee turnover by applying effective recruitment, training and compensation practices Quadrupled public interest in organizations website by directing its transformation into a modern user-friendly tool Reformed bookkeeping process, oversaw QuickBooks training, financial reports review and budget planning Project Director BioCode Technologies - Tel Aviv, Israel 1998 2000 Supervised the establishment of a biotech startup company and managed work of its office employees and scientists.BioCodes research concentrated on some of the most critical challenges in modern biochemistry and genetics. Developed companys strategy, policies and various legal documentation Created a unique team of world-class scientists and a reserve database of hundreds employable researchers Obtained government certifications, grants and other types of government-related assistance Formed strong collaborative relationship with Israeli Department of Science, universities, hospitals Managed companys budget and prepared financial reports for investors EDUCATION Master of Public Administration (Graduated Magna Cum Laude) Clark University, Worcester, MA LANGUAGES Fluent in Hebrew and Russian, possess some knowledge of German. References available upon request