Jill Goldstein MA MS RN - Resume copy
2 likes1,696 views
This document summarizes the experience and qualifications of Jill Goldstein for a position as Vice President of Transitional Care Administration. She has over 25 years of experience leading innovative healthcare programs and clinical services. Currently, she is the Vice President of Post-Acute Operations at Visiting Nurse Service of New York, where she manages complex post-acute operations across 7 regions. She has a proven track record of driving performance improvements, cost containment, and compliance within highly regulated healthcare markets.
Jill Goldstein MA MS RN - Resume copy
- 1. VICE PRESIDENT TRANSITIONAL CARE ADMINISTRATION 25+ Years of Experience Delivering and Leading Innovative, Transformational and Celebrated Healthcare Programs and Clinical Services EXECUTIVE PROFILE & COMPETENCIES SNAPSHOT Influential healthcare administrative executive and subject matter expert with an accomplished career that combines tertiary hospital, home health care services (LHCSA and CHHA), and nursing experience. Catalyst for change with a proven ability to drive performance improvements, process flows, business expansion, cost containment, organizational restructuring, and compliance within a highly regulated market segment. Expertly manages the complexities of multi-region business operations through leadership of unit heads and skilled nurses. Program Development & Management Financial / Budget Control & Reporting Clinical & Administrative Team Leadership Healthcare Staff Re-education & Retraining Best Practices & Performance Measurement TQM / Quality Control, Audits & Compliance Business Development & Improvement IHI Triple Aim Business-Model Focus Contract Negotiations / Vendor Relations Transformational Nursing Leader Office & Field-based Business Operations Department / Workforce Re-engineering Revenue & Business Growth Management Healthcare Community Outreach Emergency Response Systems Management Disease Control Program Coordination Group Presentations & Public Speaking Customized Technology Solutions PROFESSIONAL EXPERIENCE VISITING NURSE SERVICE OF NEW YORK (VNS) Bronx, NY / Westchester, NY, 10/2006 - Present Established in 1893, VNSNY is the largest nonprofit home health care agency in the U.S. that provides short-term and transitional skilled nursing care, rehabilitation therapy, behavioral health therapy, and hospice for patients, members, and clients across the five boroughs of NYC, Long Island, Westchester County, and upstate New York. VICE PRESIDENT, Post-Acute Operations, Infusion Services & ERS (7/2014 - Present) VICE PRESIDENT, Congregate Care (10/2006 - 7/2013) Drive the agencys footprint in post-acute, congregate, behavioral health and transitional care market through management of complex, post-acute operations spanning 7 regions with 2500+ nurses, 500+ rehabilitation therapists, 11,000+ certified home health aides and home attendants, 200+ social workers, and 100+ clinical professionals. Manage a team of 11 department heads and care team managers. Control budgets in excess of $80M. PROGRAM PLANNING, DEVELOPMENT & IMPLEMENTATION Leading the charge to restructure and centralize 7 regions to the NYC office a cost-reduction initiative mandated by board of directors and consulting firm that took effect in Q1 2015. Centralizing Bronx & Westchester regional management by fall 2015. Building and training a new leadership team in transitional care services to replace 80% of the current team that will not remain following the reorganization initiative due to transportation challenges. Aggregating service lines, processes, and cross-functional departments; and eliminating low and non- revenue producing programs to reduce overhead costs and drive operational efficiency. JILL GOLDSTEIN - MA, MS, RN 235 West 22nd Street, Apt. 2S, New York, NY 10011 212.518.8629 jillianrn143@gmail.com
- 2. JILL GOLDSTEIN- MA, MS, RN Resume, Page 2 of 3 212.518.8629 jillianrn143@gmail.com VNS Program Planning, Development & Implementation, Continued Drove annual earnings by $500K and service delivery capabilities by doubling the number of congregate care housing sites from 175 to 360, achieving a marked improvement to health outcomes, revenue, and payor mix. Partnered with managed care organizations to promote managed care plans to increase resident enrollments. Implement the practices of the Transitional Care Model (TCM) and Clinical Pathways to ensure patients receive proper continuity of care upon transitioning out of an acute care setting to homecare, placing an emphasis on effective interdisciplinary communications and nursing interventions. Manage homecare programs in alignment with the framework of the IHI Triple Aim to enhance the patient care experience with a high degree of quality and satisfaction; improve the health of populations; and reduce costs. Built and promoted the agencys positive brand image working collaboratively with housing providers, government agencies, regulators, community based service agencies, and vendors. As a key participant with the IT Committee, facilitated the selection of a multimillion dollar board approved technology solution; contributed to the programs customization and beta testing Garnered media recognition for the agencys innovative Hospital at Home program, promoted as The hospital bed in your living room grant with Mt. Sinai designed to make patient home care costs affordable. QC / COMPLIANCE & PROCESS IMPROVEMENTS Improved inefficient home care program by performing root cause analyses in response to audit findings that identified issues with operations. Rectified problems with work flows and proper training of 120 RNs. Restructured the congregate care program to achieve a quality over quantity business model, capturing a total cost-savings of $3M by streamlining RN and HHA utilization. Secured DOH certification and CHAP accreditation every 3 years. Strengthened and optimized the High Tech Infusion Departments operations, by establishing best practices, retraining staff, and holding managers accountable; achieving a significant reduction in patient hospital stays. Restructured Behavioral Health Programs operational performance through development, execution, and evaluation of patient care plans/services and management of 30 field nurses, agency-wide. Engaged in the implementation of the Quality Assurance plan to facilitate quality improvements (PDSA), drive customer satisfaction scores, and ensure the expeditious resolution of complaints, problems, and issues. EMERGENCY RESPONSE / COMMUNITY OUTREACH Championed the healthcare industrys first-ever Feet on the Ground emergency response medical outreach initiative for congregate care patients with escalated health risks in the wake of Super Storm Sandy. Organized national/local recovery efforts, heading the development of emergency/response preparedness programs and training/exercise drills working with an Emergency Response Management team. Developed and evaluated after-action reporting activities to measure the success of drills and the response to actual incidents; delivered recommendations; and implemented improvements to the ERS program. Aligned with representatives from city and state DOH and community service organizations. Garnered major media coverage for VNSNY and recognition awards for personal achievements. Joined with department heads agency-wide to educate the homecare staff in the prevention of EBOLA spread. Authored and disseminated informative, comprehensive written and multimedia education materials. Coordinated safe home assessments and written reports on asymptomatic patients throughout all 7 regions, working collaboratively with the NYC and NYS health departments and collective bargaining units. Developed a new process flow requiring authorization for managed care cases working collaboratively with Intake and Referral teams that achieved a decrease in denials, improved payment processes, and put the agency on track to drive revenue from $1M to $4M for both Behavioral Health and Infusion programs.
- 3. JILL GOLDSTEIN- MA, MS, RN Resume, Page 3 of 3 212.518.8629 jillianrn143@gmail.com ACCESS NURSING SERVICES, New York, NY, 2004 - 2006 A Licensed Home Care Services Agency (LHCSA) VICE PRESIDENT, Clinical Services Managed 1,700+ home health, private duty, and supplemental staffing caregivers with 1,400+ active cases spanning NY, NJ, and MD. Coordinated the subcontracting of RNs to certified home health agencies on the east coast and complied with ACCESS; federal, state and local agencies, Medicaid, JCAHO, CAHC, and DOH regulations. Supervised OASIS, recertification, and revisits for skilled RN visits in all five boroughs of New York City. Recruited, trained, and managed a Process Improvement Human Resource Development (PIHRD) team to provide objective data using key tools to identify opportunities for business growth and improvement. Developed and implemented JCAHO and Agency Crosswalk Policy Manual to support annual audits. MOUNT SINAI HOSPITAL, New York, NY, 1998 - 2004 1,171-bed, tertiary-care teaching facility acclaimed internationally for excellence in clinical care CLINICAL NURSE MANAGER (1998 - 2000); DIRECTOR OF PATIENT ACCESS SERVICES (2000 - 2004) As the Director of Patient Access Services, managed physician relationships and the hospitals Networking Department that admitted 200+ patients on a monthly basis from affiliate and non-affiliate hospitals. Developed/implemented IT solutions to expedite ER admissions using algorithms for safe clinical placements. Assessed the need for improvements and exceeded board of trustees bed management expectations. Created efficiency centric systems that reduced the wait time in the ER for bed assignments by 14 hours. Implemented and managed 1-866-Gotbeds, a one-stop centralized process for all physician access needs. Assisted the IT staff in establishing electronic applications to manage patient flow hospital-wide. As a Clinical Nurse Manager, planned and evaluated the administrative and operational efficiency of an adult medically acute 25-bed spinal cord injury inpatient-nursing unit. Led comprehensive clinical education and orientation programs, Achieved strong staff retention and customer satisfaction scores. Controlled an annual budget of $2.5M. Reorganized the delivery of care services involving the creation and implementation of educational programs for paraprofessional and professional staff to ensure customer service and improved clinical service delivery. NYU LANGONE MEDICAL CENTER, formerly NEW YORK UNIVERSITY HOSPITAL, New York, NY, 1986 -1998 A premier academic medical center ranked #12 nationally comprised of four major hospitals that include: Tisch Hospital, Rusk Rehabilitation, Hospital for Joint Disease, and Hassenfeld Childrens Hospital STAFF NURSE (1986 - 1989); HEAD NURSE (1989 - 1998) Enhanced healthcare systems to drive the standard of care for patients with a high degree of satisfaction through implementation of policies and procedures; creation of new programs; and hands-on management, training, and development of RNs and ancillary unit support staff, interdisciplinary teams, and total quality management personnel. Led the planning and implementation of the hospitals largest Nursing unit (45-beds) with the lowest falls rate. Launched a successful Save Your Back program that reduced personnel back injuries on/off the job. EDUCATION NEW YORK UNIVERSITY, Wagner Graduate School of Public Service, New York, NY Masters of Science, Health Service Management, 1995 Masters of Arts, Nursing Administration, 1995 UNIVERSITY CENTER AT BINGHAMTON, Binghamton, NY Bachelors of Science, Nursing, 1986
- 4. RESUME ADDENDUM PROFESSIONAL AFFILIATIONS Member, American Organization Nurse Executives Member, Greater New York Nassau/Suffolk Organization of Nurse Executives & Leaders Member, New York Academy of Medicine Fellow Member, American Nurses Association AWARDS, LEADERSHIP ROLES & PRESENTATIONS New York State Action Coalition (NYSAC) Leadership Co-Lead, 2014 Robert Wood Johnson Foundation Executive Nurse Fellow, Cohort, 2014 VNAA Podium Presentation, Annual Meeting, Emergency Management: Are you Ready, 2014 AONE Podium Presentation, Annual Meeting, Visiting Nurse Service of New York: Bridging Public Health Nursing & Primary Care to Communities Devastated by Hurricane Sandy, 2013 New York Times Tribute to Nurses, Finalist Achievement, Team Award, 2013 Post-Sandy Relief Team, Winner, ADVANCE Best Nursing Team, NE Region, Adaptability, 2013 NY/NJ Nurse.com GEM Award, National Achievement, Home, Community and Ambulatory Care, 2013 NY/NJ Nurse.com GEM Award, Regional finalist, Home, Community and Ambulatory Care, 2013 Innovation in Servant Leadership VNSNY Award, 2013 Guest Speaker: Wenzhou International Nursing Symposium Wenzhou, China, 2008 Recipient of the New York Organization of Nurse Executive Leadership Award in Recognition of Creative Leadership in Nursing Practice, 2007, 2011 & 2012 President, Greater New York, Nassau/Suffolk Organization of Nurse Executives & Leaders, 2011-2013 Secretary of Greater New York Nassau/Suffolk Nurse Executives & Leaders, (GNYNSONEL) 2006-2010 JILL GOLDSTEIN - MA, MS, RN 235 West 22nd Street, Apt. 2S, New York, NY 10011 212.518.8629 jillianrn143@gmail.com