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Mike Gigl Resume 04-2015 A
- 1. MICHAEL WILLIAM GIGL 13820 Long Shadow Dr. Manor, Texas 78653 512-774-9318 mwgi@sbcglobal.net Highly experienced Manager who has demonstrated the ability to lead diverse teams to new levels of success in a variety of competitive environments; possesses strong business and operations qualification with an impressive track record of more than twenty years of hands-on experience in managing financial profitability, account relations, personnel performance and development, new account start-ups, and operating standards and procedures development and implementation. Has proven ability to analyze, identify operating deficiencies as well as opportunities, plan and organize optimally, and manage a team to achieve business profitability and operating performance goals. OBJECTIVES Continue leadership and professional growth through leveraging extensive management experience and expertise Further advancement and contributions as a member of the management team to achieve corporate goals, financial performance, and staff development. COMPETENCIES Achieved all objectives established by corporate management in areas of: o Customer relations and service o Financial profitability o Account and personnel performance o New Account start-up o Vendor agreements and performance o Special assignments, often requiring travel out of town, while continuing to accomplish ongoing facility operational responsibilities Managed: o All Financial records including P&L statements, payroll, purchasing and inventory o Account Budgets o Labor Plans o Personnel Performance and Development o Customer Satisfaction Responsible for: o Up to six Managers and 150 employees o All front and back-of the house operations o Full-service facilities including Cafeteria (breakfast, lunch, diner), Catering, and Bar Planned and managed: o Construction, implementation, and openings of multiple new sites for multiple companies o Successfully dealt with and negotiated vendor agreements and performance Developed and implemented Corporate Standards for: o Food inventory specifications o Recipe standards o Plating directions o Packaging requirements Michael W. Gigl Page 1 of 3 April 2, 2015
- 2. o Marketing materials 2002 Present Compass Group TX Dallas and Austin, TX Over twelve years, advanced from General Account Manager to Resident District Manager of multi- unit, full-service facilities (breakfast, lunch, and catering) with Annual Sales increasing from $1 million to $6.5 million. Consistently achieved all Corporate objectives including financial profitability, cost management, inventory control, personnel management, account administration, and customer relationship. Also, completed Corporate Special Projects and Assignments, often requiring out of town travel, while continuing satisfactorily ongoing operations of assigned account and facilities. Samsung Austin Semiconductor LLC (Manor, TX) Total Revenue - $6.5 million Multi-building Complex with over 3,500 employees and contractors 365 Day; 24 hour operation Includes 2 Cafeterias, Starbucks coffee bar, International Korean Unit Implemented Secret Shopper Program Reduced and stabilized costs and consequently reduced Clients subsidy National Accounts IBM (Austin) Annual Sales of $3-5 million Implemented innovative Menu Branding Stations Developed servicing operating standards for Executive Dining and Catering Center NEC Eurest Annual Sales of $1.5 million Reinvigorated customer service and food prep areas Motorola Foodworks Annual Sales of $1 million Developed and supported off-site catering. Project Manager - New Account Development/USAA Facility Managed the opening of the USAA Corporate Account in San Antonio. Responsibility included establishing training and implementing all new account and employee standards, procedures, and concepts. Account was opened on schedule and within budget. 2001 - 2002 MAIN EVENT Dallas, TX Member of the facility opening team. After opening, Evening PM General Manager with responsibility for the Bar, Caf辿, Bowling Lanes, and Game Rooms. Responsible for six Managers and over 150 employees. Annual sales of over $25 million. 1993 2001 SONNY BRYANS CORPORATION Dallas, TX Grew from Restaurant Manager to General Manager with increasing responsibility for overall profitability, service and product performance results, marketing materials, and catering services. As General Manager, managed site construction, vendor negotiations and contracts, staff hiring and training, development and implementation of all personnel and operating procedures, the grand opening, and ongoing operations. Additionally, completed the successful introduction of a new concept for Sonny Michael W. Gigl Page 2 of 3 April 2, 2015
- 3. Bryans: drive-through. Managed Sonny Bryans facilities in Duncanville, Richardson, Grapevine, and Frankfort TX. PROFESSIONAL ACCOMPLISHMENTS Nominated by Senior Compass Executives for the ADAPT multi-unit program Graduated from A.D.A.P.T. multi-unit program, 2015. Training Champion for new menu standardization for all Eurest IBM accounts in United States Safety Champion Manager for all Eurest IBM National accounts in the United States. General Manager of the Year, 1999 First Sonny Bryans Manager Elected to Executive Committee overseeing Corporate Restaurants EDUCATION University of Texas at Dallas Bachelor of Arts El Centro, DCCCD Culinary Courses ORGANIZATIONS/INTERESTS Kiwanis Club - Treasurer PTO volunteer, Blake Manor Elementary School, Manor ISD Tri-Athlons, Marathons Cooking Golf Michael W. Gigl Page 3 of 3 April 2, 2015