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- 1. Muhammad Akbar Sardar 3255 Anderson Cres. Mississauga, ON L5N2Y4 Mobile: 647-716-9214 Email: sardarbaba2001@yahoo.com I.PROFILE I have over 25 years of work experience with 20 years of experience in the hospitality sector. I am a dynamic hospitality leader having experience of working with an international hotel group on key management positions. Over the span of my career I have been able to strengthen my management and administrative skills by leading various teams both in hospitality and other sectors in order to meet organizational goals. Having moved to Canada recently, I intend to take up a position where I can bring into practice my interpersonal skills and experience to support the organization or department in meeting is goals and objectives. II. AREAS OF EXPERTISE Strategic Management Operational Management Change Management Performance Management Financial Management Human Resource Management Event Management Capacity Building Corporate Communication III. WORK EXPERIENCE A. April 2014 to January 2016 Worked with Aziz Group of Industries and was in charge of all operational activities of Mohsin Enterprises as General Manager. I also assisted Senator Mohsin Aziz (group Chairman) in day to day work in Senate of Pakistan. B. April 2010 to March 2014 As part of the prestigious Hashoo Group of Companies of Pakistan, worked as General Manager of Pearl Continental Hotel Peshawar (April 2010 to March 2014) and Pearl Continental Hotel Muzaffarabad (January 2007 to September 2010). I was responsible for managing all the functions of the hotel. Details of responsibilities include but are not limited to:
- 2. 1. Strategic and Operational Planning a. Provided technical input to the team of advisors in developing the long term business and strategic plan of the hotel. b. Developed annual objectives and goals for the key functions of the hotel and monitored their achievement through monthly reporting from the respective managers. c. Supervised and provided technical assistance to the departmental managers in developing their work plans and milestones for meeting the annual goals. d. On an annual basis reported progress on short term and long term goals to the senior management and the board of Hashoo Group. e. Monitored and presented future trends, practices and systems in the hotel industry. Also introduced and executed competitive programs. f. Developed recognition programs, advertising & promotional campaigns to obtain greatest market awareness and patronage in consultation with corporate marketing. g. Made recommendations to the senior management and board regarding policy changes. h. Made presentations to the board on matters pertaining to the achievement of goals and matters regarding operations of the hotel. 2. HR Management a. Managed resource allocation in order to effectively meet the hotels strategic and operational goals. b. Hired high quality people who demonstrated and ensured consistent customer satisfaction. c. Ensured employee development and training through T&D department. d. Policy development and documentations. e. Employee relation and retention. 3. Marketing and PR a. Managed marketing and PR activities to boost occupancy as per the set budget. b. Supervised content production and distribution of all marketing and publicity materials (posters, program's, flyers, mail, and brochures). c. Coordinated the invitation of potential future promoters and supports of company through emails and other available resource. 4. Financial Management a. Provided vision and leadership in long range fiscal planning to ensure going concern and profitability. b. Provided recommendation regarding investments and financial strategies. c. Provided input to the finance function in preparation of annual budget of the hotel, regularly reviewed variance analysis statements, provided input regarding revisions in the budget line items in compliance with the policies of the group and chaired financial performance meetings of the hotel. d. Provided directions to the finance function during audits and provided technical input to the
- 3. finance manager in developing responses to the observations provided in the management letter of the audit. 5. Production /QC a. Insured accurate production and quality control of food. b. Insured high safety & hygiene standards at all times. 6. Good Business Practices a. Ensured business and personnel practices were in accordance with the law of the country and consistent with policies and procedures. b. Ensured that the hotel successfully achieved the standard required in the brand standards audit and in all management operations reviews. c. Interacted with guests/individuals outside the hotel & other members of the local community. d. Coordinated with functions and activities with corporate Office as appropriate. e. Served as a role model and set a positive example for the entire team in all aspects of business and personnel management. f. Enforced all labor laws (Federal, and Provincial). g. Followed procedures to maintain the safety and security of all employees, customers and company assets (building, cash, equipment, supplies). h. Upheld companys food safety, food handling and sanitation requirements, to ensure the health and safety of customers and employees. C. 2001 to 2002 As part of Hashoo Group Pakistan worked as Director of Food and Beverage (F&B) Pearl Continental Hotel Peshawar. I was responsible for the entire operations of the Food & Beverage division including handling of PIA International & Aero Asia flights catering at its large. Furthermore I had to keep the Restaurant business at its best and to meet the budgeted figures. In order to generate food revenue targets, I launched different food promotion, organized fashion shows, concerts, children shows and many other activities. I was also responsible for the training of the entire F & B staff, developed training plans for individual and groups, after conducting training needs assessment. Carried out operational activities in the allocated budget by minimizing expenses. D. 1996 to 2001 Worked as Manager Food and Beverage (F&B), Pearl Continental Hotel Peshawar, Hashoo Group of companies, Pakistan E. 1993 to 1996
- 4. Worked as Assistant Manager Food and Beverage (F&B), Pearl Continental Hotel Peshawar, Hashoo Group of companies, Pakistan F. 1979 to 1993 Worked as Lus Taek wondo Manager, Ottawa, Canada. Managed day to day operations of the School and instructed six classes per week. Organized various championship tournaments and self-defense seminars. G. 1989 to 1993 Worked as Executive Vice President Canadian Taekwondo Federation International, Ottawa, Canada. Acted on behalf of the President, regulating International Taekwondo (ITF) rules and regulations across Canada, collecting yearly dues, issuing operating licenses to all the Clubs and working as Liaison Officer and Treasurer with the National Secretary. H. 1986 to 1990 Worked as Manager, Rill Food, Ottawa, Canada Managed bars, restaurant dining lounges and snack shops for the operating capacity of up to 400 customers responsible for hiring staff for various fields of operations and providing them with required training. Making sure employees follow company procedures. Guiding Chefs in making menus for banquets and restaurants. Bi- weekly payroll, food and beverage inventories, budget forecasting. I. 1980 to 1986 Worked as Manager, C.V.S. Food System, Ottawa, Canada I was responsible for flight kitchen, restaurant and bars at Ottawa International Airport. This essentially entailed scheduling employees, ensuring efficient operation of restaurant and bars, maintaining and keeping for stock supplies current. Ensured that employees followed company polices and provided direction during emergencies. J. 1979 to 1980 Worked as Sales and Marketing Representative, Transco Travel Ltd, Ottawa, Canada. I was in charge of booking reservation for customers, arranging tours and day to day services. I was also involved in public relations and customers services. Promoted sales and introduced new ideas to the company.
- 5. IV. EDUCATION Description Institute Attended Hotel and Restaurant Management Career Canada Ottawa, Ont Fundamentals and Practice of Management Carlton University Ottawa, Ont Ontario Wine Course Wine council Toronto, Ont Seminar on motivating personnel Federal Business Development Bank Life Savers Certificate St. Johns Ambulance Data Processing Algonquin College Ottawa, Ont Second Degree Black Belt in Taekwondo International Taekwondo Federation V. LANGUAGES Description Speaking Reading Writing English Excellent Excellent Excellent Urdu Excellent Good Good Pashto Excellent Good Good Dari Farsi Excellent Good Good VI. REFERENCES Will be furnished upon request