際際滷

際際滷Share a Scribd company logo
C. Gibbons
P a g e | 1
Clifton G. Gibbons
517 Woodvale Rd, Prattville, Alabama 36067
Home: 334.365.0936  Cell: 334.233.2138
Email: clifton@wowway.com
Professional Summary
Accomplished graduate with academic and professional experience in Information Systems, Business
Administration and Computer Technical Support. Strengths include project leadership, meticulous
attention to detail, staff training and learning new concepts and core functions with exceptional ease.
Accomplishments
 Numerous customer service awards from Primed Physicians and Teletech.
 Top Performer award from Teletech.
 Development of training programs for Teletech and Housing and Residence Life.
 President for an on campus diversity group where I was instrumental in the founding of new annual
program initiatives that highlight the group and campus diversity.
 Guest panelist for educational discussions on diversity and southern hospitality.
Skills
 Team Leadership
 Detail Oriented
 Highly Organized
 Critical Thinking
 Adaptability
 End User Support/Technical Support
 Microsoft Office Proficient
 Hardware/Software Installation
 Troubleshooting
 Project Management
Education
Master of Science: Cybersecurity - Summer 2017
Liberty University Online - Lynchburg, Virginia
 Emphasis: Network Analysis and Digital Forensics
Master of Arts: English Studies - Discontinued
Auburn University Montgomery - Montgomery, Alabama
 Emphasis: English Composition and Dramatic Expression
Bachelors of Science: Business Administration and Information Systems - Fall 2012
Auburn University Montgomery - Montgomery, Alabama
 Emphasis: Network Systems Development
Work History
Residence Life Coordinator, 07/2013 to 05/2015
AUM Housing and Residence Life  Montgomery, Alabama
 Screened, hired and supervised new housing personnel.
 Ensured the safety and well-being of 700+ residence between 9 physical locations.
 Managed and oversaw the daily functions of a professional office, including the purchase,
inventory and distribution of all office supplies.
 Organized open-house tours, in excess of 800+, for new/perspective residents and guests.
 Coordinated and developed all campus events led by administration, staff and various campus
departments.
C. Gibbons
P a g e | 2
Computer Lab Manager & Helpdesk Associate,08/2009 to 12/2013
AUM Information Technology Services  Montgomery, Alabama
 Supervised the day-to-day operations of a major academic computer lab.
 Provided base level IT support, in a fast-paced environment, to students, administration, faculty
and staff.
 Delivered outstanding customer service through the configuration of wireless connectivity on
various operating system platforms such as Windows, Apple, Android and iPhone systems.
 Administered user privileges via Active Directory and MS Exchange Server systems.
 Created and developed training manuals for new hire staff.
 Performed system updates on lab computers.
Patient Registration Specialist, 05/2004 to 03/2008
Primed Physicians, Inc.  Montgomery, Alabama
 Registered both new and returning patients within a fast-paced environment.
 Adeptly managed a multi-line phone system and pleasantly greeted all patients.
 Verified patients healthcare coverage eligibility via either telephone or internet sources.
 Maintained strict confidentiality of patient information according to HIPPA guidelines.
Service Dispatcher, 03/2003 to 01/2004
Montgomery Coca-Cola  Montgomery, Alabama
 Directed the duties of five (5) Fountain Service Repairmen.
 Gathered, logged and monitored all service repair requests.
 Investigated and resolved customer inquiries/complaints in a timely manner.
 Communicated alternate routes for service repairs due to inclement weather and/or traffic delays.
Technical Support Representative, Helpdesk and Webmaster, 04/1999 to 11/2002
Teletech Holdings (Verizon Online)  Fairfield, Alabama
 Managed incoming calls in a complex, fast paced and constantly evolving environment.
 Provided IT support in the configuration of internet based network connections including: ISDN,
DSL, 56k Dial up and network routers (Cisco, Netopia and Linksys).
 Provided software support for online services that include Microsoft Outlook/Outlook Express,
Eudora, CuteFTP and FTP Pro.
 Accurately researched, resolved and documented customer service issues using the REMEDY
ticket tracking system.
 Successfully selected, trained and managed the production activities of 12 email response
administrators.
 Provided helpdesk support for Level 1 and 2 technical support representatives.
References
References upon request

More Related Content

What's hot (20)

George Thomas.Tech
George Thomas.TechGeorge Thomas.Tech
George Thomas.Tech
george thomas
RTW_Rresume2015_Tech_Chronological
RTW_Rresume2015_Tech_ChronologicalRTW_Rresume2015_Tech_Chronological
RTW_Rresume2015_Tech_Chronological
Raymond T. Washington
JSRESUME
JSRESUMEJSRESUME
JSRESUME
Jeffrey Stephens
Network Technician
Network TechnicianNetwork Technician
Network Technician
Tony Jenkins
Ben Resume updated 2015
Ben Resume updated 2015Ben Resume updated 2015
Ben Resume updated 2015
Ben Broseke
Russell-Hart
Russell-HartRussell-Hart
Russell-Hart
Russell Hart
Resume_Richard_Dublin
Resume_Richard_DublinResume_Richard_Dublin
Resume_Richard_Dublin
Richard Dublin
Cesar Calle (Resume)
Cesar Calle (Resume)Cesar Calle (Resume)
Cesar Calle (Resume)
ccalle66
Dustin resume
Dustin resumeDustin resume
Dustin resume
Dustin Dawson
BJ Knowles - IT
BJ Knowles - ITBJ Knowles - IT
BJ Knowles - IT
BJ Knowles
ITSupportResume
ITSupportResumeITSupportResume
ITSupportResume
Jennifer Hanson
Allen, Tristan 2016 Resume
Allen, Tristan 2016 ResumeAllen, Tristan 2016 Resume
Allen, Tristan 2016 Resume
Tristan Allen
Panagiotis Tsiros CV
Panagiotis Tsiros CVPanagiotis Tsiros CV
Panagiotis Tsiros CV
Panagiotis Tsiros
CV
CV CV
CV
ojokit ivan
Ahmed Al-Azawi
Ahmed Al-AzawiAhmed Al-Azawi
Ahmed Al-Azawi
Ahmed Al-Azawi
RockeyP_res
RockeyP_resRockeyP_res
RockeyP_res
Rockey Pulley
RMB_Resume_2016
RMB_Resume_2016RMB_Resume_2016
RMB_Resume_2016
Renz Marion Bagasbas
Esam_el-Halapy_CV
Esam_el-Halapy_CVEsam_el-Halapy_CV
Esam_el-Halapy_CV
sam zero
Scott's Resume
Scott's ResumeScott's Resume
Scott's Resume
Scott Rider
Resume 072015
Resume 072015Resume 072015
Resume 072015
Michael Catapano

Viewers also liked (17)

Laura's Resume 2014
Laura's Resume 2014Laura's Resume 2014
Laura's Resume 2014
Laura Brinton
SANDLIN RESUME
SANDLIN RESUMESANDLIN RESUME
SANDLIN RESUME
Megan Sandlin
Meghan ingold resume final #2
Meghan ingold resume final #2Meghan ingold resume final #2
Meghan ingold resume final #2
Meghan
DPAthres1 (2)
DPAthres1 (2)DPAthres1 (2)
DPAthres1 (2)
Person Deana
Counselor
CounselorCounselor
Counselor
Hessena Langhans
OTKate_RESUME
OTKate_RESUMEOTKate_RESUME
OTKate_RESUME
Kate Drinkwater
LinkedIn RESUME
LinkedIn RESUMELinkedIn RESUME
LinkedIn RESUME
Kaeti Lindsay, RDN, LD
Resume - SAMEER KADAM
Resume - SAMEER KADAMResume - SAMEER KADAM
Resume - SAMEER KADAM
sameer kadam
Creyauna Willis RESUME comp
Creyauna Willis RESUME compCreyauna Willis RESUME comp
Creyauna Willis RESUME comp
Creyauna Willis
Resume-Missana-April-2015
Resume-Missana-April-2015Resume-Missana-April-2015
Resume-Missana-April-2015
Lisa Missana
updated resume
updated resumeupdated resume
updated resume
Samantha Bregant
Faustina Ayamga Resume2016
Faustina Ayamga Resume2016Faustina Ayamga Resume2016
Faustina Ayamga Resume2016
Faustina Ayamga
Jo D Wilson resume
Jo D Wilson resumeJo D Wilson resume
Jo D Wilson resume
Jo Wilson
My Professional Resume (1)
My Professional Resume (1)My Professional Resume (1)
My Professional Resume (1)
Ashley Ham
Jerry Porter Resume
Jerry Porter ResumeJerry Porter Resume
Jerry Porter Resume
Jerry Porter
Part Two
Part TwoPart Two
Part Two
Xiang Liang Hao
resume-yanhui zhai
resume-yanhui zhairesume-yanhui zhai
resume-yanhui zhai
Yanhui Zhai
Laura's Resume 2014
Laura's Resume 2014Laura's Resume 2014
Laura's Resume 2014
Laura Brinton
Meghan ingold resume final #2
Meghan ingold resume final #2Meghan ingold resume final #2
Meghan ingold resume final #2
Meghan
Resume - SAMEER KADAM
Resume - SAMEER KADAMResume - SAMEER KADAM
Resume - SAMEER KADAM
sameer kadam
Creyauna Willis RESUME comp
Creyauna Willis RESUME compCreyauna Willis RESUME comp
Creyauna Willis RESUME comp
Creyauna Willis
Resume-Missana-April-2015
Resume-Missana-April-2015Resume-Missana-April-2015
Resume-Missana-April-2015
Lisa Missana
Faustina Ayamga Resume2016
Faustina Ayamga Resume2016Faustina Ayamga Resume2016
Faustina Ayamga Resume2016
Faustina Ayamga
Jo D Wilson resume
Jo D Wilson resumeJo D Wilson resume
Jo D Wilson resume
Jo Wilson
My Professional Resume (1)
My Professional Resume (1)My Professional Resume (1)
My Professional Resume (1)
Ashley Ham
Jerry Porter Resume
Jerry Porter ResumeJerry Porter Resume
Jerry Porter Resume
Jerry Porter
resume-yanhui zhai
resume-yanhui zhairesume-yanhui zhai
resume-yanhui zhai
Yanhui Zhai

Similar to My Resume 2016 (20)

Fort Lauderdale, FL Resume
Fort Lauderdale, FL ResumeFort Lauderdale, FL Resume
Fort Lauderdale, FL Resume
Wanda Grace
Resume
ResumeResume
Resume
Mark Barfield
RESUME
RESUMERESUME
RESUME
Rochelle Jackson
UpdatedResume
UpdatedResumeUpdatedResume
UpdatedResume
sylvester watts(wattss@tiffin.edu)
MCarter_resume14
MCarter_resume14MCarter_resume14
MCarter_resume14
MarkCarter10
Kerri Miller resume revised 2015
Kerri Miller resume revised 2015Kerri Miller resume revised 2015
Kerri Miller resume revised 2015
Kerri Miller
Troy Copple
Troy CoppleTroy Copple
Troy Copple
troy copple
Candice R. Franklin Resume (1)
Candice R. Franklin Resume (1)Candice R. Franklin Resume (1)
Candice R. Franklin Resume (1)
Candice Franklin
Sergio Lopes CV 10032016
Sergio Lopes  CV 10032016Sergio Lopes  CV 10032016
Sergio Lopes CV 10032016
Sergio Lopes
Haitham Omar Resume
Haitham Omar ResumeHaitham Omar Resume
Haitham Omar Resume
Haitham Omar
Resume1currentstevens
Resume1currentstevensResume1currentstevens
Resume1currentstevens
Bren STEVENS
Resume1currentstevens
Resume1currentstevensResume1currentstevens
Resume1currentstevens
Bren STEVENS
Resume1currentstevens
Resume1currentstevensResume1currentstevens
Resume1currentstevens
Bren STEVENS
Ivan Serranos Resume 6 2011
Ivan Serranos Resume 6 2011Ivan Serranos Resume 6 2011
Ivan Serranos Resume 6 2011
cllsoftball
EvanJohnSchiralliResume 12-08-14
EvanJohnSchiralliResume 12-08-14EvanJohnSchiralliResume 12-08-14
EvanJohnSchiralliResume 12-08-14
Evan Schiralli
Strong, kevin 2015 current
Strong, kevin 2015 currentStrong, kevin 2015 current
Strong, kevin 2015 current
Kevin Strong
Noli Christian E Moreno Resume
Noli Christian E Moreno ResumeNoli Christian E Moreno Resume
Noli Christian E Moreno Resume
Noli Christian Moreno
Ken rivera get to know me presentation
Ken rivera   get to know me presentationKen rivera   get to know me presentation
Ken rivera get to know me presentation
kenriveranyc
Mitchell jones res
Mitchell jones resMitchell jones res
Mitchell jones res
Mitchell Jones
Lieseke.Donny_Resume.2016
Lieseke.Donny_Resume.2016Lieseke.Donny_Resume.2016
Lieseke.Donny_Resume.2016
Donny Lieseke
Fort Lauderdale, FL Resume
Fort Lauderdale, FL ResumeFort Lauderdale, FL Resume
Fort Lauderdale, FL Resume
Wanda Grace
MCarter_resume14
MCarter_resume14MCarter_resume14
MCarter_resume14
MarkCarter10
Kerri Miller resume revised 2015
Kerri Miller resume revised 2015Kerri Miller resume revised 2015
Kerri Miller resume revised 2015
Kerri Miller
Candice R. Franklin Resume (1)
Candice R. Franklin Resume (1)Candice R. Franklin Resume (1)
Candice R. Franklin Resume (1)
Candice Franklin
Sergio Lopes CV 10032016
Sergio Lopes  CV 10032016Sergio Lopes  CV 10032016
Sergio Lopes CV 10032016
Sergio Lopes
Haitham Omar Resume
Haitham Omar ResumeHaitham Omar Resume
Haitham Omar Resume
Haitham Omar
Resume1currentstevens
Resume1currentstevensResume1currentstevens
Resume1currentstevens
Bren STEVENS
Resume1currentstevens
Resume1currentstevensResume1currentstevens
Resume1currentstevens
Bren STEVENS
Resume1currentstevens
Resume1currentstevensResume1currentstevens
Resume1currentstevens
Bren STEVENS
Ivan Serranos Resume 6 2011
Ivan Serranos Resume 6 2011Ivan Serranos Resume 6 2011
Ivan Serranos Resume 6 2011
cllsoftball
EvanJohnSchiralliResume 12-08-14
EvanJohnSchiralliResume 12-08-14EvanJohnSchiralliResume 12-08-14
EvanJohnSchiralliResume 12-08-14
Evan Schiralli
Strong, kevin 2015 current
Strong, kevin 2015 currentStrong, kevin 2015 current
Strong, kevin 2015 current
Kevin Strong
Ken rivera get to know me presentation
Ken rivera   get to know me presentationKen rivera   get to know me presentation
Ken rivera get to know me presentation
kenriveranyc
Lieseke.Donny_Resume.2016
Lieseke.Donny_Resume.2016Lieseke.Donny_Resume.2016
Lieseke.Donny_Resume.2016
Donny Lieseke

My Resume 2016

  • 1. C. Gibbons P a g e | 1 Clifton G. Gibbons 517 Woodvale Rd, Prattville, Alabama 36067 Home: 334.365.0936 Cell: 334.233.2138 Email: clifton@wowway.com Professional Summary Accomplished graduate with academic and professional experience in Information Systems, Business Administration and Computer Technical Support. Strengths include project leadership, meticulous attention to detail, staff training and learning new concepts and core functions with exceptional ease. Accomplishments Numerous customer service awards from Primed Physicians and Teletech. Top Performer award from Teletech. Development of training programs for Teletech and Housing and Residence Life. President for an on campus diversity group where I was instrumental in the founding of new annual program initiatives that highlight the group and campus diversity. Guest panelist for educational discussions on diversity and southern hospitality. Skills Team Leadership Detail Oriented Highly Organized Critical Thinking Adaptability End User Support/Technical Support Microsoft Office Proficient Hardware/Software Installation Troubleshooting Project Management Education Master of Science: Cybersecurity - Summer 2017 Liberty University Online - Lynchburg, Virginia Emphasis: Network Analysis and Digital Forensics Master of Arts: English Studies - Discontinued Auburn University Montgomery - Montgomery, Alabama Emphasis: English Composition and Dramatic Expression Bachelors of Science: Business Administration and Information Systems - Fall 2012 Auburn University Montgomery - Montgomery, Alabama Emphasis: Network Systems Development Work History Residence Life Coordinator, 07/2013 to 05/2015 AUM Housing and Residence Life Montgomery, Alabama Screened, hired and supervised new housing personnel. Ensured the safety and well-being of 700+ residence between 9 physical locations. Managed and oversaw the daily functions of a professional office, including the purchase, inventory and distribution of all office supplies. Organized open-house tours, in excess of 800+, for new/perspective residents and guests. Coordinated and developed all campus events led by administration, staff and various campus departments.
  • 2. C. Gibbons P a g e | 2 Computer Lab Manager & Helpdesk Associate,08/2009 to 12/2013 AUM Information Technology Services Montgomery, Alabama Supervised the day-to-day operations of a major academic computer lab. Provided base level IT support, in a fast-paced environment, to students, administration, faculty and staff. Delivered outstanding customer service through the configuration of wireless connectivity on various operating system platforms such as Windows, Apple, Android and iPhone systems. Administered user privileges via Active Directory and MS Exchange Server systems. Created and developed training manuals for new hire staff. Performed system updates on lab computers. Patient Registration Specialist, 05/2004 to 03/2008 Primed Physicians, Inc. Montgomery, Alabama Registered both new and returning patients within a fast-paced environment. Adeptly managed a multi-line phone system and pleasantly greeted all patients. Verified patients healthcare coverage eligibility via either telephone or internet sources. Maintained strict confidentiality of patient information according to HIPPA guidelines. Service Dispatcher, 03/2003 to 01/2004 Montgomery Coca-Cola Montgomery, Alabama Directed the duties of five (5) Fountain Service Repairmen. Gathered, logged and monitored all service repair requests. Investigated and resolved customer inquiries/complaints in a timely manner. Communicated alternate routes for service repairs due to inclement weather and/or traffic delays. Technical Support Representative, Helpdesk and Webmaster, 04/1999 to 11/2002 Teletech Holdings (Verizon Online) Fairfield, Alabama Managed incoming calls in a complex, fast paced and constantly evolving environment. Provided IT support in the configuration of internet based network connections including: ISDN, DSL, 56k Dial up and network routers (Cisco, Netopia and Linksys). Provided software support for online services that include Microsoft Outlook/Outlook Express, Eudora, CuteFTP and FTP Pro. Accurately researched, resolved and documented customer service issues using the REMEDY ticket tracking system. Successfully selected, trained and managed the production activities of 12 email response administrators. Provided helpdesk support for Level 1 and 2 technical support representatives. References References upon request