Nikel Riviezzo Tech Resume
- 1. Nikel Riviezzo 201 Gillespie Dr., #9204 Franklin, TN 37067 (615)853-0618 nriviezzo1986@gmail.com www.linkedin.com/in/NikelRiviezzo An enthusiastic certified technician with a strong desire to gain knowledge with an IT organization where my experience and skills will be challenged and enhanced. P ROFES S ION AL HIGHLIGHTS CCNA Telecommunications Information Systems Cable Management Computer Literate Leadership Skills Customer Service P ROFES S ION AL OVERVIE W Customer Service Representative Ibex Global April 2016-Present Give customers service over the phone Handle sensitive account information Technical support Billing support Manage customer accounts Wire Technician AT&T September 2013 - August 2015 Installation of IPTV, POTS, VoIP Installation of modems and switches, knowledge of LANs Installed and maintained NID/66 block Ethernet cabling, knowledge of how to run CAT5e in home and commercial accounts Provide end-to-end maintenance for customers Knowledge of Citrix Would upgrade customers equipment from legacy to newer versions to increase performance Customer service a must when going to their home/place of buisness FSS Tech I Dish Network April 2012 - September 2013 Installation of satellite dish for home/commercial property Installation of A/V equipment to customers specifications Knowledge of running coax cables, terminating unused runs, and grounding all work Ability to order new equipment and keep inventory of existing equipment
- 2. Train new hires on proper protocols, safety regulations, installation techniques, and customer interaction Knowledge of how to interact with customers to calm disputes Customer Service Associate Men's Wearhouse October 2011 - April 2012 Provide customer service over phone and face to face regularly Take customer measurements to ensure best fit of suit Help customer decide of specific design choices based on personal taste and event Assist customer in fit of suit as well as provide feedback based on customer reactions Coordinate tailors to help customer suit get fitted and finished in a timely manner Used Oracle to input customer information for various events P ROFES S ION AL DEVELOP MEN T CiscoCertifiedNetworkAssociate,New HorizonComputerLearningCenter,Dec2015 HighSchool Diploma,CordovaHighSchool,May 2005