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Winning 100% Buy-in from Staff and
Board for your Next Nonprofit
Technology Adoption
Norman Reiss
Center for Court Innovation
Nonprofit Bridge
1
#15NTCbuyin
10 Scenarios
2
Which applies to your project
at your organization?
Scenario 1
Ideal - Staff, management and board support project during
implementation and after launch (rare)
Staff Management
/ Board
Project Initiation / Planning Yes Yes
Project Implementation Yes Yes
Post - Launch Yes Yes
Hold a Lessons Learned Meeting to Prep for Future Projects
3
Scenario 2
Everyone supports project before/during implementation,
but there is no plan for staff adoption. Management/board
moves on to other priorities
Staff Management
/ Board
Project Initiation / Planning  
Project Implementation  
Post - Launch
Prepare a written plan to train staff & keep management / board involved
post-launch 4
Scenario 3
Management / board enthusiastically support project, but
staff arent involved until system is launched, when it turns
out not to meet their needs
Staff Management
/ Board
Project Initiation / Planning 
Project Implementation 
Post - Launch  
Ask users to help build / test the new system
5
Scenario 4
Management / board initially support project, but lose
interest during implementation and move to other priorities
Staff Management
/ Board
Project Initiation / Planning  
Project Implementation 
Post - Launch
Develop milestones which require management / board approval
before moving on to next step
6
Scenario 5
Management and board arent brought into project until
implementation, when it is too late to meet their
requirements, get their buy-in
Staff Management
/ Board
Project Initiation / Planning 
Project Implementation  
Post - Launch
Involve management / board from the beginning
7
Scenario 6
Difference in priorities between management & board
Staff Management
/ Board
Project Initiation / Planning  ???
Project Implementation  ???
Post - Launch
Get management / board on the same page (or dont go forward)
8
Scenario 7
Change in business processes isnt reflected in project
requirements
Staff Management
/ Board
Project Initiation / Planning  
Project Implementation
Post - Launch
Build in a change management system - and use it
9
Scenario 8
Change in organization priorities
Staff Management
/ Board
Project Initiation / Planning  
Project Implementation
Post - Launch
Pay attention to signs that you need to drastically alter project
scope or possibly walk away from project 10
Scenario 9
New staff dont get adequate training
Staff Management
/ Board
Project Initiation / Planning  
Project Implementation  
Post - Launch ??? 
Plan for a continuing training schedule for current and new staff
11
Scenario 10
Over reliance on consultant / vendor
Staff Management
/ Board
Project Initiation / Planning  
Project Implementation 
Post - Launch 
Plan for transfer of knowledge from implementer to staff
12
Best Tip to Insure Stakeholder Buy-In
13
Start building relationships with stakeholders long
before you start your project

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Winning 100% Buy-In from Staff and Board for your next Nonprofit Technology Adoption

  • 1. Winning 100% Buy-in from Staff and Board for your Next Nonprofit Technology Adoption Norman Reiss Center for Court Innovation Nonprofit Bridge 1 #15NTCbuyin
  • 2. 10 Scenarios 2 Which applies to your project at your organization?
  • 3. Scenario 1 Ideal - Staff, management and board support project during implementation and after launch (rare) Staff Management / Board Project Initiation / Planning Yes Yes Project Implementation Yes Yes Post - Launch Yes Yes Hold a Lessons Learned Meeting to Prep for Future Projects 3
  • 4. Scenario 2 Everyone supports project before/during implementation, but there is no plan for staff adoption. Management/board moves on to other priorities Staff Management / Board Project Initiation / Planning Project Implementation Post - Launch Prepare a written plan to train staff & keep management / board involved post-launch 4
  • 5. Scenario 3 Management / board enthusiastically support project, but staff arent involved until system is launched, when it turns out not to meet their needs Staff Management / Board Project Initiation / Planning Project Implementation Post - Launch Ask users to help build / test the new system 5
  • 6. Scenario 4 Management / board initially support project, but lose interest during implementation and move to other priorities Staff Management / Board Project Initiation / Planning Project Implementation Post - Launch Develop milestones which require management / board approval before moving on to next step 6
  • 7. Scenario 5 Management and board arent brought into project until implementation, when it is too late to meet their requirements, get their buy-in Staff Management / Board Project Initiation / Planning Project Implementation Post - Launch Involve management / board from the beginning 7
  • 8. Scenario 6 Difference in priorities between management & board Staff Management / Board Project Initiation / Planning ??? Project Implementation ??? Post - Launch Get management / board on the same page (or dont go forward) 8
  • 9. Scenario 7 Change in business processes isnt reflected in project requirements Staff Management / Board Project Initiation / Planning Project Implementation Post - Launch Build in a change management system - and use it 9
  • 10. Scenario 8 Change in organization priorities Staff Management / Board Project Initiation / Planning Project Implementation Post - Launch Pay attention to signs that you need to drastically alter project scope or possibly walk away from project 10
  • 11. Scenario 9 New staff dont get adequate training Staff Management / Board Project Initiation / Planning Project Implementation Post - Launch ??? Plan for a continuing training schedule for current and new staff 11
  • 12. Scenario 10 Over reliance on consultant / vendor Staff Management / Board Project Initiation / Planning Project Implementation Post - Launch Plan for transfer of knowledge from implementer to staff 12
  • 13. Best Tip to Insure Stakeholder Buy-In 13 Start building relationships with stakeholders long before you start your project