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Abhishek Sehgal cv
- 1. ABHISHEK SEHGAL Bahrain Mobile: +973-35166284 +973-35166400 Email: abhisehgal2210@gmail.com sehgal.abhi22@gmail.com Skype: Abhi.sehgal22 Best time to call: Anytime Looking for a position as a Front Office Executive / Duty Manager where extensive knowledge of coordinating front desk duties can be used to ensure smooth working of organisation SUMMARY ï‚· Experienced Hotel Management professional with over 6 years of experience in hospitality Industry ï‚· ï‚· Currently associated with working in S Hotel Bahrain as Front Office Operation Supervisor ï‚· Demonstrated expertise in directing hotel operations, guest relationship management, assisting front desk staff with both check in/out and all guest related issues ï‚· A keen planner & strategist with experience of handling the entire operations ï‚· Influential communicator able to guide cohesive teams toward shared goals and advancement ï‚· Recognizes and resolves problems quickly and efficiently to foster positive relationships with guests to promote customer satisfaction and loyalty ï‚· Adept at administrative policies and procedures, and providing superior customer service to all guests ï‚· Hands on experience in evaluating guest satisfaction levels and working toward continuous support ï‚· Specializes in anticipating needs as much as possible to minimize guest complaints and inconveniences ï‚· Conversant with Windows (XP, 2000), Microsoft Office (2003, XP),Opera(5.0 Versions) and Excel SKILL SET ï‚· Guest Service Management ï‚· Maintaining Records ï‚· Front Office Operations ï‚· Client Relationship Management ï‚· Training and Development ï‚· Issue Resolution ï‚· Reports Preparation ï‚· Attending Calls & Handling Mails ï‚· Performance Management ï‚· Pre-Opening Preparations KEY ACHIEVEMENTS ï‚· Received an appreciation letter in front office operation from Intercontinental The Lalit Mumbai as an Outstanding Trainee ï‚· Acknowledged as Trip Advisor for excellent guest services ï‚· Received an appreciation during the first job in Grand Hyatt Mumbai for providing excellent services ï‚· Acknowledged as excellent trainer for maintaining teams self-confidence and improving people skills AVAILABILITY ï‚· Willing to relocate within a month ï‚· Possess no bond with current employer LANGUAGE SKILLS ï‚· Fluent in English and Hindi EDUCATION ï‚· Bachelor of Arts in Hospitality Management from Institute Of Advanced Management Affiliated to Napier Edinburgh Scotland and Thames Valley London - 2010 ï‚· A.I.S.S.E CBSE from DAV Public School, Delhi - 2007
- 2. GLOBAL EXPOSURE  Interacted and worked with clients across the globe  Worked in UAE for 2 years TRAINING AND PROJECTS  15 Days Vocational Training From Intercontinental The Lalit ,Goa - 2008  2 Months Causal Training in Taj Exotica, Goa  2 Months Casual Training in Park Hyatt Goa CAREER PATH Organization Designation Duration S Hotel Bahrain Front Office Operations Supervisor/ Acting Duty Manager / MOD Apr 2015 – Till Date Movenpick Hotel And Apartments Guest Services Sep 2014 – May 2015 Novotel Accor group Guest Service Executive Jul 2013 – May 2014 Grand Hyatt Mumbai Team Leader - Front Office Jun 2010 – May 2013 WORK EXPERIENCE Front Office Operations Supervisor / Acting Duty Manager/ Night Manager  Spearheaded front office operation and reception desk on regular basis  Responsible for VIPS guest preferences and pre check-ins the room whenever required  Resolved the guest complains in efficient manner and provided effective solution according to their preferences  Responsible for check-in the guest in efficient manner and keeping in mind their needs and preferences  Handled overall night auditing process in checking all the necessary reports and micros in order to run the business date effectively and efficiently  Closed business books on regular basis and updated the flash for the revenue and occupancy purpose  Prepared daily reports for Business Forecast in order to get the idea for revenue on monthly basis  Discussed the strategies for maximizing revenue with management in weekly briefings.  Handling As MOD on Weekely basis  Responsible for auditing micros system on daily basis  Preparing Flash reports for business of the day and that total revenue earned everyday Guest services  Managed Group arrivals and Pre assign the rooms  Set weekly the targets for moevenpick membership programme  Handled additional responsibilities of night manager in case of busy operations  Conducted training for the team on weekly basis for the performance and development Guest service Executive  Conducted briefings and imparted product and local knowledge in order to have smooth operation  Maintained high standard of hygiene and grooming and adhere to department and hotel standards  Conducted audits for team in order to see the standards followed by them on regular basis  Assisted in helping concierge/bell service team for booking of transportation and arranging city visits when requested by guests  Maintained track sheet for CID id scans and proper updating as per the standard and requirements Team leader, Front office  Assisted in conducting regular communication meetings and ensure that department briefings and meetings are effective and conducted as necessary  Verified that guest are receiving the best possible service during check in and check out  Communicated with VIP movements with relevant departments as advised  Maintained and ensured the team members follow the PCI( Privacy Company policy in terms of handling guest credit card details and other guest details
- 3. Guest Service Officer, Front office  Provided guest satisfaction according to their need and expectation  Prepared different operations reports for various guest and note Preferences in order to provide excellent services  Contributed in following the company brand standards with the team and provided the authentic hospitality to prominent guests  Involved in cancellation and deposit procedures References:  Mr. Sreekanth Jayadevan Postion: Director Of Rooms S Hotel Bahrain Mob- +97339105406 Email- sreekanth.jayadevn@gmail.com  Ms. Elica Dmello Postion: Income Auditor/ HR. Executive Mob: +97333182449 Email – ia@s-hotelbahrain.com  Mr. Riccardo Mantilacci Postion : General Manager Mob : +97338880870 Email-mantilacci@gmail.com  Mr. Varun Mohan Position : Front Office Manager Grand Hyatt Mumbai Email- varun.mohan@hyatt.com  Mr. Arun Sangle Postion: Assitant Human Resource Manager Grand Hyatt Dubai Email- arun.sangle@hyatt.com.  Mr. Lokesh Kumar Postion: Assitant Manager Front Office Mob :+97338880871 Email: kumar@s-hotelbahrain.com  Mr. Kunal Chandok Postion : Sales Manager S hotel Bahrain Mob :+9736636303 Email : kunal@s-hotelbahrain.com kchandok@gmail.com