Office Admin.-Cust. Service-Front Desk Resume
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Lisa Bartolotta is a customer service and sales professional with experience in retail, restaurants, grocery stores, and administrative roles. She has strong skills in customer service, sales, event planning, office management, and administrative support. Her background includes roles in marketing, merchandising, bookstore management, and recreational assistance for senior living facilities.
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Office Admin.-Cust. Service-Front Desk Resume
- 1. LISA M. BARTOLOTTA Portland, CT ; 860-372-9361;Lisab93@comcast.net http://www.linkedin.com/in/lisabartolotta Sales | Customer Service | Hospitality Management | Administrative Support Exceptional customer service and sales professional with dynamic customer service skills in retail, restaurant, grocery stores and office settings. Analytical and detail-oriented Administrative professional with proven track record of accurately maintaining detailed client records, generating reports, coordinating meetings and multitasking in fast-paced environments to excel in office/administrative roles. Excel in listening to customers needs, articulating product benefits and creating solutions that provide value to the customer. Build and maintain customer relations to boost sales and generate repeat business. Deliver on customer commitments. Apt in coordinating meetings and events, and taking on challenges in administrative support role. Outstanding interpersonal, customer service, leadership, and organizational skills; thrive within detail oriented, deadline-driven environments. Excellent temperament to multi-tasking and coordinating various activities under high pressure and time constraints in diversified environments. KEY AREAS OF EXPERTISE Office & Team Management Staff Development & Training Meeting & Event Planning Enthusiastic Customer Service Hospitality Management Business Marketing Plan Administrative Support Cash Control Financial Statements Microsoft Office Suite Filing Data Base TECHNICAL PROFICIENCY Quick Books, Adobe, Roxio, Microsoft Office Suite, Sim Quick, Crystal Ball, DE, Record Keeping, EXPERIENCE & ACHIEVEMENTS Advantage Sales & Marketing 08/2015 - Present Sales & Marketing Events Specialist merged with Tallgrass Talent Group 08/2015 Tallgrass Talent Group; Middletown, CT 04/2015 10/2015 Event Promoter/Merchandiser Set up and break down display table. Explain and promote products in grocery store. Complete Market report and demonstrations. Take inventory of promotions before and after event. Input Market Report in computer. INDEPENDENT ASSIGNMENTS: Portland, CT 2009-Present Independent Sales Consultant Process merchandise sales, returns and exchanges and issue receipts, refunds, change and credit. Maintain Sales and increased Customer base to 50 customers. Recognized as top 20 sales consultants in district. Promotions and advertising to bring in new customer base. NORTHEND BUTTONWOOD: Middletown, CT 2013-2014 Bookstore Manager (Volunteer)
- 2. Managed all functions of the bookstore including Front Desk, service levels, and policy administration, maintenance of sales and inventory records and end of shift concession reconciliations. Provided outstanding customer service to a diverse customer base. One MacDonough Place Middletown, CT 2011-Present Recreation Department Assistant (Volunteer) Support Director, Marketing Manager, Front Office and Artists in teaching residents life enrichment topics and performing various administrative duties including: training crew, operating games, maintaining Bingo cash transactions, Marketing/Promotions, maintaining activity calendar and clerical/administrative duties. Disseminate information regarding activity programs and schedule of events to residents, staff, and family as appropriate. TEMPORARY ADMINISTRATIVE ASSIGNMENTS HALLMARK TOTAL TECH; ROCKY HILL, CT 11/14-12/2014 Short-term File Clerk Office Team; Hartford, CT 01/99-03/1999 Various Administrative Assignments including; Office Assistant, Acct. Payable Clerk, Billing Clerk and HR Clerk. OTHER WORK EXPERIENCE PORTLAND SENIOR CENTER: Portland, CT 2010-Present Caf辿 Assistant for Wheels/ Community Caf辿 (Volunteer) Help deliver an exceptional dining experience by ensuring dining room, lobby and service area are clean, stocked and visually appealing. Assist servers in properly serving food and beverages. Clear, clean and reset tables to ensure they are ready for the next guest. PREVIOUS WORK EXPERIENCE Dietary Aide Portland Care & Rehabilitation 2010-2011 Substitute Teacher for Portland Public Schools 2006-2010 Shift Coordinator/Manager Burger King; Portland, CT. 2005-2006 Handled restaurant operations including managing shifts, opening, closing and preparing menus. Consistently reviewed operations to identify any problems, concerns and opportunities for improvement. Provided coaching and feedback to team members and assessed performance on an ongoing basis. Created a positive guest experience by delivering a high level of service and ensuring all team members engaged in conversations with guests to understand their needs and exceed their expectations. Projects & Accomplishments: Multi-tasked and prioritized by counting inventory, balancing drawers and operating drive-thru at the same time. Balanced cash drawer deposits and safe $800 - $1,200 day and calculated end of shift reconciliations. EDUCATION Post Grad Marketing Certificate at Post University (Online) June 2016 Events Management Certificate at Art Institute of Pittsburgh (Online); May 2015 MBA (Hospitality Management) Online at Sullivan University, Louisville, KY, Dec 2014 BA (Theatre/ Music) at Central Connecticut State University, New Britain, CT, 1993 CERTIFICATIONS & PROFESSIONAL DEVELOPMENT Prepared Hotel Marketing Plan and News Release for Sales Marketing Class. Maintained leadership, communications, forecasting, regression and work ethics in MBA classes and team projects. Conducted Meeting Planning Interview, planned executive event and prepared Business Marketing Plan and Tour Schedule for MBA projects. Portland, CT 06480 860- 372-9361 Lisab93@comcast.net http://www.linkedin.com/in/lisabartolotta
- 3. LISA M. BARTOLOTTA Portland, CT ; 860-372-9361;Lisab93@comcast.net http://www.linkedin.com/in/lisabartolotta Middlesex. County Chamber of Commerce Re-Entry Business Program; 2010