Omar CV with photo
- 1. Omar Hamed Abdelaziz Personal data Date of birth: 19/10/1984 Address: 14th Rushdi St. Safeer square, Heliopolis, Cairo, Egypt. Email: omar.abdelaziz.hamed@gmail.com Cell Phone: Permanent: 01003844445 - +2024150080 Education: Bachelor degree business administration (Management Technology ) Career objective Acquiring HR Vacancy at your corporation, where my skills and my experience can be developed and deployed to achieve challenging objectives. In my future career, I am looking forward to become an HR Manager, who is dependable and capable of meeting and exceeding line management high expectations. Work History: HR Specialist : (Mar/2012) to Present SEKEM Group Responsibilities: 1
- 2. • Maintaining and updating all control files. • Coordinating training of district office and personnel in the understanding and utilization of personnel and payroll information process. • Developing procedures and forms whereby personnel can add to, delete from, or update personnel master files. • Developing additional coding as needed for future personnel computer programs. • Coordinating work flow and procedures between Human Resources, Payroll, Employee Benefits, and Budget/Bookkeeping. • Preparing personnel reports for negotiations. • Processing annual salary increases and bonuses. • Designing and developing employee data sheets. • Maintaining contracts for employment for all employees • Updating annually and maintaining the Salary Schedule Book. • Submitting data to the Department of Labor on newly hired employees. • Preparing reports for the Department of Labor. • Performing other duties as assigned. Customer service supervisor (Feb /2011) till (Mar/2012) Raya contact center Responsibilities: • To have full working knowledge and capability to supervise, correct and demonstrate all the duties and tasks in the assigned place of work. • To assign responsibilities to subordinates implementing Multi-Tasking principle and to check their performance periodically. • To use the adhere to policies and procedures for handling calls , messages and selling services . • To implement a flexible scheduling based on business patterns • Consistently offer professional, friendly and engaging service • Assist customers regarding mobile facilities in an informative and helpful way • Follow department policies, procedures and service standards • Is an ambassador of Raya contact center by providing an excellent first impression over the phone • Follow Raya’s telephone etiquette standards • Answer telephones using appropriate etiquette including answering the phone within 29 seconds • Answering with a smile in one's voice, using the callers' name if available 2
- 3. • Transferring calls to appropriate person/department, requesting permission before placing the caller on hold. • Taking and relaying messages, and allowing the caller to end the call. • Speak to customers and co-workers using clear, appropriate and professional language. • Talk with and listen to other employees to effectively exchange information. • Exchange information with other employees using electronic devices and software • Handling customers complains using LEARN tool for handling complains Sales executive (October /2009) to (Feb /2011) Al Maadi group for imp& exp and hotel supplies Responsibilities • Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. • Sells products by establishing contact and developing relationships with prospects; recommending solutions. • Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. • Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors. • Prepares reports by collecting, analyzing, and summarizing information. • Maintains quality service by establishing and enforcing organization standards. • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of- the-art practices; participating in professional societies. • Contributes to team effort by accomplishing related results as needed. Graphic designer (September /2008) to (October /2009) Art mania advertising Responsibilities: • Prepares work to be accomplished by gathering information and materials. 3
- 4. • Plans concept by studying information and materials. • Illustrates concept by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts. • Obtains approval of concept by submitting rough layout for approval. • Prepares finished copy and art by operating typesetting, printing, and similar equipment; purchasing from vendors. • Prepares final layout by marking and pasting up finished copy and art. • Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment. • Completes projects by coordinating with outside agencies, art services, printers, etc. • Maintains technical knowledge by attending design workshops; reviewing professional publications; participating in professional societies. • Contributes to team effort by accomplishing related results as needed. Events planner (June /2001) to (September /2008) Private business o JW marriott o Marriott Zamalek o Bulls eye pub o Mexicana hotel Sharm El Sheikh o Ibrotel El Fanar Sharm El Sheikh o Hilton water falls Sharm El Sheikh Trainings & Courses : • Human resource training • Human resource training • Soft skills training • How to handle guest complains • Training in sales and upselling • ICDL ( International Computer Driving License ) • Supervisory skills certificate certified from Raya corp. • Master in 3Ds max ( autodesk corp. ) • Adobe Photoshop certified designer • Professional DJing and production • Communication skills course Languages: 1-Arabic (Mother Tongue) 4
- 5. 2-English (Fluent) 3- French (Fluent) 3- German (Fair) Computer Skills : 1- Microsoft Office. 2- Photoshop 3- Internet Navigation. 4- Adobe illustrator 5- All DJs software References: Ready upon request 5
- 6. 2-English (Fluent) 3- French (Fluent) 3- German (Fair) Computer Skills : 1- Microsoft Office. 2- Photoshop 3- Internet Navigation. 4- Adobe illustrator 5- All DJs software References: Ready upon request 5