#9: Well go into each of these in more depth but heres the new normal at a glance Its no longer companies connecting directly to customers by asserting conclusions about their products/services, but now connecting people to each other THROUGH their brand. web 1.0 content was king, in 2.0 conversation is king . Influence is coming from different people, places and behaviors We are co-creating Content is easily shared but its the people that make it social Social networking is part of every day life for the MySpace generation but its psychographic, not demographic ... built on emotion more than information; emotion is the real information superhighway And mobile doesnt just refer to a telephone call on your cell phone were finding mobile everything All of this is sociology, not technology (leads to next slide)