Osama Abusamaha_Resume
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This document summarizes the skills and experience of an IT professional with nearly 10 years of experience in system administration, technical support, troubleshooting, and software/hardware installation. They have expertise in various technologies including Java, databases, web servers, and Microsoft operating systems. They have worked as a technical support engineer and service desk coordinator for several companies in Abu Dhabi and Saudi Arabia.
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Osama Abusamaha_Resume
- 1. ? A vibrant professional, having rich experience of nearly 10 years in developing scalable solutions that dramatically improves efficiency, productivity, and profitability with a demonstrated ability to define and map project scope, specifications, project timeline, resources, and budget requirements from point of planning through production in both traditional and virtual business environments. Expertise in System Administration, Technical Support, Troubleshooting and Installation & Configuration ? Expert in System Administration, Technical Support, Troubleshooting and Installation & Configuration ? Deft in networking activities including installation & configuration of Operating Systems, Application Software, Anti-Viruses, Outlook and Hardware ? Sound understanding of technical/ operational bottlenecks, as well as issues put forth by the clients and troubleshooting the same to avoid further escalation ? Highly resourceful and proficient in providing timely and cost-effective integrated technology solutions ? Proficient in planning and implementing software rollouts and OS deployments/upgrades; designing servers for backup and recovery of server / database information ? Gained exposure in Hardware and Software troubleshooting in PCs and Servers; Configuring, managing and troubleshooting Windows and Cisco VPN ? An effective communicator with honed relationship, planning, coordination and analytical skills TECHNICAL SKILLS: ? Languages: Java, J2EE, XML, JavaScript, HTML, CSS, OO, C++ ? Databases: Oracle, database schema design ? Development IDEs: Oracle JDeveloper 10g, SQL*Plus, Toad 8 for Oracle ? Web / App-Servers: Apache Tomcat ? Web Design: Dreamweaver, Front Page ? Analysis/Design Skills: Visio, Rational Rose ADD-ONS: ? Advanced user of Microsoft windows 2008 and 2012 servers ? Advanced user of Microsoft windows ? Advanced user of Microsoft office ? Beginner skills of Fedora and Ubuntu Linux ACADEMIC PROJECT: ? Graduation project: A web application that serves as the University's Sports Department Reservations. The application was a multi-tier app with logical separation between UI, business logic and database access. Technologies used include: JAVA, J2EE, HTML and SQL Database. CAREER CONTOUR Jul¡¯12 ¨C Aug¡¯14 / Sep¡¯14 ¨C Oct¡¯16: Injazat Data Systems (Abu Dhabi ¨C UAE) Osama Abusamaha +971506959890 osamasamaha@gmail.com http://ae.linkedin.com/pub/osama-abu- samaha/1a/7ab/834 ¡°A dedicated, self-motivated professional, aspiring for assignments across Telecommunications, Semi Govt. and Govt. Companies, Hospitals, Airports industries, etc. Location Preference: Abu Dhabi, Sharjah, Ajman & Dubai SENIOR TECHNICAL SUPPORT PROFESSIONAL: System Administrator / Technical Support Engineer Holds in-depth understanding and knowledge in VMware¡¯s, Networks, Servers and IT Security PROFILE SUMMARY EDUCATION ? Bachelor of Computer Science from Faculty of Information Technology, Al Ahliyya Amman University in 2010 CERTIFICATIONS /TRAININGS 2014 Windows 8.1 Troubleshooting and Configuration 2013 Windows 7 Enterprise Desktop Support 2013 CCNA Routing and Switching 2013 ITIL v3 Foundation certification 2012 MCITP v. 2008 2004 Training Program Period 1400 Hours (A+), Vocational Training Corporation Information Technology Training Institute
- 2. Technical Support Engineer Key Result Areas as Technical Support Engineer ? Accountable for: o Maintaining and troubleshooting Vocera communication badges issues as well as installing and configuring ¡°Vocera Connect¡± on smartphones o Providing first level of support for Imprivata application Single-Sign-On (SSO) and onsite support services for IBM users and Cleveland Clinic Abu Dhabi caregivers o Managing Active Directory users and computers as well as Exchange server o Imaging Laptops, AIOs, NUCs and Tablets using PXE boot and installing proper drivers ? Responsible for: o Installing, configuring and troubleshooting Cisco AnyConnect as well as VPN connection o Configuring and troubleshooting Enterprise Vault archive and synchronization issues o Troubleshooting Internet Explorer browser issues and adjusting its settings for best performance of Oracle applications o Providing onsite support services for IBM users and Cleveland Clinic Abu Dhabi caregivers ? Consistently communicating and coordinating with Network team to troubleshoot Cisco phone issues and activating network points ? Deploying machines (AIOs, laptops and tablets), Vocera badges and Cisco phones for new joiners ? Configuring Endpoints with SSO policies such as All-In-One shared with direct access to VDI, Ambulatory Exam Room Workstation and Dedicated Laptop/ All-In-One Key Result Areas as Service Desk Coordinator ? Handled several major clients like Cleveland Clinic Abu Dhabi, Twofour54, Abu Dhabi Ship Building, Executive Affairs Authority, Abu Dhabi Food Control Authority, Al Yah Satellite Communications Company and Imperial College London Diabetes Center ? Created IP Phone profiles, MS Lync Accounts, CUCI Lync Login and Voice Mail ? Managed SharePoint sites' access permissions and shared documents and created SharePoint groups with different permission levels ? Resolved ERP HRMS, OTL and E-source account issues ? Dealt with: o Installation of Enterprise Vault, managing EV archive, synchronizing to EV server and troubleshooting EV issues o Archiving of mailbox, scanning PST and OST files and managing Outlook profiles o Installation of security certificates for VPN and wireless network connections Nov¡¯11 ¨C Apr¡¯12: DevoTeam Middle East (Riyadh ¨C Saudi Arabia) IT Consultant Key Result Areas ? Installed and configured BMC products on Servers (Remedy, Patrol, BIM, SIM, Portal, Clock Alarm, etc.) ? Efficiently monitored and maintained Servers etisalat Company performance, Hardware parts, Applications and Operating System using BMC Products INTERNSHIP Dec.2004 ¨C May.2009: Nasser Barakat Co. (Amman ¨C Jordan) Hardware & Network Maintenance Officer Highlights ? Involved in installation and configuration of computer hardware operating systems and applications ? Worked in connecting hardware parts to create new computers and prepared the computer with installation of operating system, applications to be ready to be using by end user PERSONAL PROFILE Date of Birth: 29th April, 1984 Marital Status: Single Nationality: Jordanian Address: Al Majaz Street, Sharjah - UAE Languages Known: Arabic Native, English Communication skills
- 3. Driving License Details: Valid - UAE Driving License