Resume_Cesar_Tello
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Cesar Tello has experience working as a network services assistant at California State University Dominguez Hills where he maintained server infrastructure and installed and supported faculty phone issues. He attained a Bachelor's degree in Computer Science from CSUDH and has technical skills in hardware, software, languages, and networking. His professional experience includes assisting with network and phone installations and maintenance as well as inventory, troubleshooting, and client support at CSUDH and tax preparation software and hardware support.
Resume_Cesar_Tello
- 1. Cesar Tello cjtello1@gmail.com 202 W. Lomita Blvd., Wilmington, CA 90744 (310) 351-2997 PROFILE Worked as an assistant for the Network Services team at California State University Dominguez Hills. I have attained experience on maintaining a university production server infrastructure. I was also a member of the Telecommunication VoIP deployment team that installed and supported faculty phone issues. My experience working at CSUDH has helped me be a team player, self-motivator, quick learner and hard worker, therefore resulting in becoming a successful problem solver. TECHNICAL SKILLS Hardware: Installation, Configuration, Upgrading, Diagnosing, Troubleshooting Desktops, Laptops, Servers, Networking, Cat5 Cabling Systems, Hubs, Routers and Switches Software: Acronis, ServiceNow, Microsoft Exchange 2013, Visio 2013, Microsoft Office suites such as Office 2007, 2010, 2013, 2016 and Office Suite for MAC 2011, 2016, Xshell, Putty, VM Virtualbox, NetBeans, Microsoft Visual C++, Bitnami Wamp and Lamp Server Languages: JAVA, C++, BASIC VHDL, HTML, PHP, UNIX EDUCATION California State University Dominguez Hills; Carson, CA • Bachelor of Science, Computer Science • Senior Project – Developed webpage application using Bitnami WAMP server • 2015 Network Services Internship PROFESSIONAL EXPERIENCE California State University Dominguez Hills; Carson, CA Network Services and Student Assistant - Division of Informational Technology January 2015 – April 2016 • Assisted with other technical resources as needed: fax machines and printer equipment • Assisted help desk personnel in servicing PC’s attached to the campus domain • Answered clients questions and concerns involving new phone installs, network lines, or server access • Assisted with installation and maintenance of Cisco hardware for local area (LAN) and wide area (WAN) networks • Installed and upgraded new hardware; perform Cisco firmware upgrades • Inventoried, sorted, and tagged university switches, VoIP phones and disposed of depreciated equipment • Maintained the network documentation and Cisco configuration files for the 90 switches on campus • Managed and lead a team of 6 student assistants that did the client installation of more than 500 VoIP on campus • Opened, closed, and resolved tickets (ServiceNow) • Patched and troubleshoot network connections within the campus enterprise infrastructure • Performed troubleshooting and repair of network and phone lines at the client end and the switch room • Replaced and installed defective Uninterruptible power supply (UPS) batteries • Worked very closely with I.T. Lead Network Analyst to deploy VoIP phones across the campus Figueroa’s Income Tax Service; Wilmington, CA Technician Specialist/Clerk (Seasonal) • Configured PC workstations, wiped and installed Windows 7 and 8 images • Configured, installed and supported Microsoft Office suites: 2003, 2007, 2010, and 2013 • Created a printer network and client-server network • Joined workstations to the network domain, installed and updated various computer hardware ( hard drive, RAM, video cards and network cards) • Identified and learned appropriate software and hardware used that is supported by the organization • Troubleshoot problems involving office equipment, such as computer hardware and software