Paul cliff-2014 voip resume
Download as DOCX, PDF1 like788 views
This document is a resume for Paul Cliff, who has over 20 years of experience in VOIP engineering and network operations. His experience includes working with Metaswitch, Acme, and Genband VOIP switches and session border controllers. He has expertise in IP protocols, VOIP troubleshooting, and telecommunications principles. His career includes roles managing VOIP implementations, network design, and serving as a network operations technician.
Paul cliff-2014 voip resume
- 1. Paul Cliff Page 1 PAUL CLIFF Metaswitch VOIP Switch Engineer 129 Hale Haven Drive, Hilton,NY 14468 585-704-9028,prcliff@live.com SUMMARY OF QUALIFICATIONS Strong IP and VoIP protocol interoperability troubleshooting. ProtocolsIP/VOIP: TCP/IP protocols suite, SIP/SDP, H323, MGCP, RTP, SCCP, SS7, and Sigtran. Motivated learner with the ability to comprehend technical documentation. Experience with Metaswitch, Acme SBC, and Genband SBC. Knowledge of telecom principals and terminology including DIDs, Toll Free, LATA, OCN, E911, and NPA-NXX etc. Four years voice translations experience. Assists with testing and implementation of equipment into the network and migration of services from one platform to another. Responsible for reviewing network equipment engineering notices about available hardware revisions and software patches, installing appropriate patches, documentation and communication of such patches. Assists with customer SIP programming and complex turn ups. Assisting with turn up of new services, and migration of existing services from legacy platforms. PROFESSIONAL TRAINING Metaswitch Basic and Advanced Translations, Metaswitch HPBX Deployment and Troubleshooting, Metaswitch MetaSphere EAS Administration and Troubleshooting, Acme Packet Basic Troubleshooting, Acme Packet Net Net SD Basic and Advanced Configuration. PROFESSIONAL EXPERIENCE Ontario Trumansburg Telephone Company Phelps NY (2010-2014) VOIP Switch Engineer Responsible for all voice traffic for Finger Lakes Technologies Group and Ontario & Trumansburg Telephone Companies. Evaluated existing voice network architecture, new technologies (in an effort with other organizations) revolving around VoIP solutions, instituted standard configurations/processes. Acted as tier 2 & 3 support to the NOC organization for VoIP related issues, and assisted network maintenance activities. Delivered small to large-scale IP Telephony and SIP trunking projects supporting services over multiple broadband and commercial IP delivery networks in the form of Hosted PBX, SIP trunking, using the MetaSwitch softswitch, ACME Packets SBC, media-gateways and unified communications implementations. Key Achievements Tested and implemented ACME NET NET 3820 SBC Re-Engineered Metaswitch Translations Quarterlysoftware upgrades tothe Metaswitch3510 integratedswitch. Fibertech Networks Rochester NY (2009-2010) Network Operations Center Technician Centralized communication and coordination point for all customer support calls in a 24/7 fast pace environment, providing proactive and reactive network surveillance, troubleshooting, trouble tracking, notification, escalation, coordination and restoration of service affecting or potentially service affecting network events/issues. Designed and implemented network transport solutions (BPON or GPON) over a full service fiber optic access topology across a 24 city market for highly complex networks that typically linked numerous computing platforms, and operating systems. Provisioned and commissioned Turin fiber
- 2. Paul Cliff Page 2 optic multiplexers, Entrisphere BPON, Calix GPON, Brocade NetIron XMR routers, Ceina Ethernet switches, and Cisco routers. One Communications Rochester, NY (1998-2009) Manager of Circuit Design Re-engineered, orchestrated and documented the process controls and standardization of procedures for overall day-to-day activities for a team of eight network engineers, ensuring efficient network design, optimization, capacity planning, VPN/VPLS design, resiliency scenario analysis and various network performance parameters. Responsible for business process reengineering, design, implementation, mapping and work flow technology solutions for a specialized cross functional team. Senior Network Design Engineer Implemented all aspects of circuit design to ensure accuracy, availability, efficient utilization of network resources by displaying a balanced approach between managing work queues, managing projects, understanding the needs of internal and external customers, handling multiple escalations, and priorities, using three separate OOS systems (TBS, Netcracker, Granite). Responsible for creating a robust, next- generation network architected on a meshed IP core, with 11,000 route miles of fiber and more than 700 collocation sitescreating a unique footprint that extends throughout the Northeast, Mid-Atlantic and Upper Midwest regions of the United States serving 160,000 businesses in 16 states. Key Achievements Reduce network cost by 9 million by optimizing Choice Ones network, utilizing acquired network and equipment. Equipment Engineer Coordinated and supervised the construction process from the conceptual development stage through final construction of central office. Responsibilities included, database development and administration (TBS OSS), construction bidding, subcontractor selection, equipment evaluation, testing, purchasing initiated completed assembled meetings with equipment vendors, real estate management, and architects. The floor plan was drawn in Microsoft Visio and Auto Cad Lite. Key Achievements Successfully implemented Choice Ones first functional central office switch in Buffalo 2 months early and 5% under budget. Met and exceeded company performance goals six consecutive quarters. ACC Long Distance Rochester, NY (1994-1998) Equipment Engineer Coordinated and supervised the construction process from the conceptual development stage through final construction of central office. Responsibilities included equipment evaluation, testing, and purchasing, initiated and completed assembled meetings with equipment vendors, real estate management, and architects. The floor plan was drawn in Microsoft Visio. Inventoried and validated company equipment, utilized for network facilities, into engineering documentations within one year Key Achievements Implemented a multi-international video conferencing network 1 month early. Network Operations Center Technician Centralized communication and coordination point for all customer support calls in a 24/7 fast pace environment. Implemented proactive and reactive network surveillance, troubleshooting, trouble tracking, notification, escalation, coordination and restoration of service affecting or potentially service affecting network events / issues. EDUCATION & CREDENTIALS Bachelor of Telecommunications Technology, ROCHESTER INSTITUTE OF TECHNOLOGY Associates of Electrical Engineering, MONROE COMMUNITY COLLEGE