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People Skills for Success in the
Real Business World!

Reference Resource
“Stuff You Don’t Learn in
Engineering School”
By Carl Selinger
John Wiley & Sons, Inc
IEEE Press 2004

Good Basic Life Lessons
 You are responsible for yourself
 What you don’t know may hurt you, or hold you
back
 Don’t be afraid of something. Learn about it!
 Build on your strengths; target weaknesses
 Develop important soft skills
 Technical competency is the core of your career
in engineering!

Definition of Leadership
Leadership is the ability to influence others,
with or without authority.
All successful endeavors are the result of
human effort; thus, the ability to influence
others is a derivation of
 Interpersonal Communications
 Conflict Management
 Problem Solving / Decision Making

Interpersonal Effectiveness
Interpersonal effectiveness is the capability
of an individual to do this, influence others,
competently.
Leadership is a direct function of three
elements of interpersonal effectiveness
 Awareness
 Ability
 Commitment

Understanding Yourself and
Others
 Understand yourself better and how to
relate to others:
◦ Take a Myers-Briggs Indicators test
◦ What do you like to do?
◦ What don’t you like to do?
◦ What about others? (Ask them!)
 Be assertive; not passive or aggressive
 Updated Golden Rule: “Do unto others as
they would have done unto themselves”
 Determine your mix among career
objectives: money, job security, challenging
job, recognition, etc.

Working Effectively as a Team
 Working through and with people
 Thinking “we”, not “I”
 Getting the Team to work together by:
◦ Giving the team the big picture
◦ Dividing work fairly
◦ Assigning responsibility to achieve
accountability
◦ Giving recognition

Interpersonal Communications
How to Write Better
 Use clear, simple, direct language
 Minimize use of acronyms
 Read more, to see good writing and
improve vocabulary
 Ask peers to review your writing
 Mentally pretend you’re talking to
someone, and write that!

Essentials of Public Speaking
 You can do it!
 Know your subject
 Know your audience – expectations
 Practice, Practice, Practice
 Never just read
 Speak slowly, clearly and loud enough
 Be sincere and enthusiastic
 Keep to time

Keys to Listening
 Listening is not just “hearing” the other
 Avoid distractions & make eye contact
 Concentrate on the person’s ideas &
thoughts, not just facts
 Reassure the person that you are paying
attention: ask questions
 Confirm that you’ve understood

Conflict Management
Tips to Negotiating
 You negotiate everyday!
 Identify your needs & the other’s needs
 Conflict Styles: Avoiding, Competing,
Accommodating, Compromising, and
Collaborating
 Aim for a “win/win solution, if possible

Keys to Problem Solving and
Decision Making
 Determine the root cause of a problem
 Determine what has to be decided
 Identify options, choices & alternatives
 What information is needed; what criteria
will be used to evaluate
 Make a decision; be decisive

Dealing with Ethical Issues
 Something that doesn’t feel right, may be
unethical
 Unethical is not the same as illegal
 Values vary greatly by culture
 Speak up and follow your instincts
 Talk to peers and mentors
 Read ethics “case studies” and columns in
professional-society and other magazines

The End
Have FUN in
your Career !!!

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People Skills for Success in the Real Business World.ppt

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