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Emotional Intelligence - 2.ppt
- 2. Feelings are indispensable for rational decision making. They are like a compass, they guide us in the right direction. 12/20/2022
- 3. Three Competency Domains 1. Technical Skills 2. Cognitive Abilities 3. EI Abilities 12/20/2022
- 4. Studies* show: For all levels of jobs, EI competencies are twice as effective as IQ in determining an individuals success rate. The higher the level of a position in an organization, the more EI seems to matter. Executive Leaders show an 85% correlation between EI competency and success. 12/20/2022
- 5. EI Competencies Self-Awareness Self-Management Social Awareness Relationship Management 12/20/2022 EI
- 6. Self-Awareness Knowing ones internal states, preferences, resources and intuitions Emotional Self-Awareness Accurate Self-Assessment Realistic Self-Confidence 12/20/2022
- 7. Knowing ones internal states, preferences, resources and intuitions Emotional Self- Awareness Recognize your own inner signals, note how decisions and values match Accurate Self- Assessment Know your real limits and strengths, be graceful in learning, know when to ask for help Realistic Self- Confidence Be willing and able to play to your strengths, admit you have them! 12/20/2022
- 8. Self-Management Managing ones internal states, impulses and resources Emotional Self-Control Transparency Optimism Adaptability Innovation Achievement 12/20/2022
- 9. Emotional Self-Control Manage your own disturbing emotions, stay calm and clear-headed Transparency Live your values, admit mistakes, never turn a blind eye Optimism Roll with the punches, expect the best of everyone. Adaptability Flexible, nimble, fluid, comfortable with ambiguity Innovation Seize opportunities, or create them Achievement Continually learning and teaching ways to do things better Managing ones internal states, impulses and resources 12/20/2022
- 10. Social Awareness Awareness of others feelings, needs, concerns and the currents, networks and politics of the organization Empathy Organizational Awareness Service Orientation 12/20/2022
- 11. Awareness of others feelings, needs, concerns and the currents, networks and politics of the organization Empathy Listen, attune, grasp others perspectives Organizational Awareness Politically and politically astute, know the values and unspoken rules Service Orientation be available to your staff, serve to receive excellent service 12/20/2022
- 12. Relationship Management Inspirational Influence Developing Others Change Catalyst Conflict Management Building Bonds Teamwork & Collaboration 12/20/2022 Awareness of ones effect on others, ability to work effectively and efficiently with others
- 13. Awareness of ones effect on others, ability to work effectively and efficiently with others Inspirational Embody what you ask of others Influence Be persuasive and engaging Developing Others Cultivate peoples abilities Change Catalyst Recognize the need for change, challenge the status quo Conflict Management acknowledge and redirect Building Bonds Cultivate the web of relationships Teamwork & Collaboration Be a model of respect, helpfulness and cooperation 12/20/2022
- 14. Your goals or what do you really want Jot down three areas where youd like to be more effective (work and / or personal life) Prepare to discuss some of these goals with the group Provide your insights to participants 12/20/2022
- 15. Self Assessment Opportunity Self assessment available at: http://www.utne.com/azEQ.tmpl 際際滷show available at: http://www.psers.state.pa.us/ei.ppt 12/20/2022
- 16. EQ Self-Assessment Checklist Rate each question below on a scale of 1-5, according to how true it is of you. 1 2 3 4 5 virtually never virtually always ____ 1) I am aware of the physical reactions (twinges, aches, sudden changes) that signal a gut reaction. ____ 2) I readily admit mistakes and apologize. ____ 3) I let go of problems, anger, or hurts from the past and I can move beyond these. ____ 4) I generally have an accurate idea of how another person perceives me during a particular interaction. ____ 5) I have several important things in my life that I am enthusiastic about and I let it show. ____ 6) I can easily meet and initiate conversation with new people when I have to. ____ 7) I take a break or use another active method of increasing energy when I sense that my energy level is getting low. 12/20/2022
- 17. Assessment Discussion Is self- assessment a valuable tool? How are comparisons of group scores useful? Is it worth the time to develop soft skill sets? What resources are out there for us? 12/20/2022 Discuss these questions in groups:
- 18. How can we use Emotional Intelligence Concepts in a Leadership Context??? EI is our ability to acquire and apply knowledge from our emotions and the emotions of others in order to solve problems, and live a more successful, fulfilling life. 12/20/2022
- 19. Issues affecting HR professionals Brainstorm issues How can we incorporate EI tactics to help us do our jobs effectively? How can we use EI competencies to shield us from the traumatic energy that comes our way? 12/20/2022
- 20. EI Competencies Self-Awareness Self-Management Social Awareness Relationship Management 12/20/2022 (from Primal Leadership Goleman, Boyatzis and McKee 2002) EI
- 21. A chance to question our answers What issues do you see arising in attempting to institute an EI competency in your agency? What value do you see in developing EI competencies for yourself and those staff who work with you? What are your questions / concerns / comments about this presentation? 12/20/2022 EI !