Prem
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This curriculum vitae is for Prem Chhetri, who was born in 1990 in Nepal and currently resides in Dubai, UAE. He has over 6 years of experience in hospitality roles, including his current position as a supervisor at Le Pain Quotidien in Dubai since 2013. His experience also includes roles at Nandos and Crowne Plaza in Dubai and Nepal. He has strong customer service, communication, and management skills.
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Prem
- 1. 1 Curriculum Vitae Personal details Name Prem Chhetri Date of Birth March 19 1990 Nationality Nepal Address Al Rigga, Beriut Building 412 - Diera Dubai, U.A.E Telephone +971 50 1546858 E-Mail Chhetri019@gmail.com Marital status: Single Personal Qualifications Excellent communication and interpersonal skills. Excellent Customer Service and Relations Skills. Flexible, able to adjust to new people and situation. Have a great ability to convince all different type of clients. Willingness to work effectively and efficiently. Presentable and self-motivated. Social and organized. Confident & strong personality. Great team player and cooperative. Ability to work in diverse environments and with diverse groups. Extensive knowledge of hospitality etiquette, food preparation, and customer service training Outgoing personality with strong analytical, customer service, and creative problem solving skill. Work Experience Le Pain Quotidien , M.H. Alshaya , Dubai, UAE March 31st 2013 at Present As Supervisor Nandos, Dubai, UAE January 2011 until February 2013 Crowne Plaza, Nepal April15th , 2010 till October, 15th 2010 Languages Skills Able to read, write and speak English Able to read, write and speak Nepali and Hindi
- 2. 2 Summarized Work Skill Hospitality Experience 6 years. Personality skills Customer service skills People skills Managerial skills Teamwork and collaboration skills, Customer focused. Excellent communication skills, Self-motivated, Proactive, Creative, Reliable, Innovative, Applies principles, methods and tools of change management, project management, Excellent organization and time- management skills, operational service excellence. Service recovery handling, complaints handling, VIP customers handling. People management, team building, conflict management, effective communication management, different managerial styles management. leading, setting myself as an example, delegation, constructive feedback, self and others motivation, controlling, correcting, discipline, performance reviews, disciplinary actions, code of conduct, decision making, planning, tracking budget expenses, developing SOP (standard operating procedures),managing people, operations, processes, analyzing information, analytical, problem solving, achieving goals IT skills MS office, MS Excel, MS Word, MS PowerPoint ,Micros., knowledge of gold(ordering, receiving and booking the invoice). Accounting, financial skills Preparation of pro-forma invoices, planning, controlling, budgeting, making inventory report. Training & development skills F&B skills Coaching, delegating, direct reports-associates performance reviews, different training projects preparation and implementation such as service culture and brand management, up selling training skills. Super food amenities program, Food deliveries set up program in the caf辿, food & hygiene inspections. Education Bachelor in Hospitality management from Kantipur hospitality management college, Nepal