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April 2014 - Present PAHAL FOODS EXIM LTD
MANAGER LOGISTICS (SCM) - Domestic & International
Roles and Responsibilities:
Strategically plan and manage logistics, warehouse, transportation and customer
services
Direct, optimize and coordinate full order cycle
Liaise and negotiate with suppliers, manufacturers, retailers and consumers
Keep track of quality, quantity, stock levels, delivery times, transport costs and
efficiency
Arrange warehouse, catalog goods, plan routes and process shipments
Resolve any arising problems or complaints
Supervise, coach and train warehouse workforce
Meet cost, productivity, accuracy and timeliness targets
Maintain metrics and analyze data to assess performance and implement
improvements
Comply with laws, regulations and ISO requirements
Manages the performance of international carriers and logistics intermediaries
Ensures compliance with international laws related to import/export activity
Evaluates trade-offs between transportation costs, inventory costs, and service levels
Works with packaging engineers to effectively protect import/export goods
Develops logistics strategies and processes for entering new markets on a global basis
Monitor product import or export processes to ensure compliance with regulatory or
legal requirements.
Ensure carrier compliance with company policies or procedures for product transit or
delivery.
Additional Responsibilities:
Administration of Domestic Sales Force
Spearheading Digital Marketing Team
Implementing SEO & SMO Activity
Monitoring Web hosting, Web Maintenance, Email hosting, Etc.,
Key Accounts Management - International Sales.
Training Employees on Various Grounds
PROFESSIONAL EXPERIENCE:

Jan 2008 - April 2014 RELIANCE COMMUNICATIONS LTD
CAF Partner Management Lead – South Region
(Customer Experience & Service Assurance) – CS Department
Roles and Responsibilities:
Credit & Risk Management: Scrutinizing the activities CAF Management Vendors on
Various processes and IN-house operation on both postpaid and prepaid of CDMA &
GSM business.
Monitoring Activation of the SIM from Activation Request at Retail end.
Physical CAF Scanning & Storage within TAT
Retrievals for Audit by TERM, DoT within TAT
Handling of Address and Credit verification (AV / CV) of Coimbatore.
Monitoring ageing analysis of login Vs fulfillment Vs Activation (OTAF)
Ensuring Quality Control on CAF acquired by touch points by making regular visit.
Training executives at Distributor & Channels on regular interval and fulfilling their
queries.
Billing Address Change: after collection of supportive document from the customer.
Revenue Assurance on fresh acquisitions towards First, Second & Third Bill collections.
Controlling churn due to low usage.
Revenue assurance on downsizing low usage by monitoring the usage of customers.
Regular Trainings to Distributors, Channel Partners, CSM's & internal team on
acquisition process & TERM Regulations.
Additional Responsibilities:
Screening less than 2% of error in CAF Upload & Image Scanning.
Facilitating various training programmes on Acquisition process for executives at POS.
Being a SPOC on New CAF Management Process launch; Monitored end to end
operations with vendor and provided feedback to HQ.
Structuring and implementation of various processes as per the biz requirement.
Submission of Active Subscriber base to TERM, Sample Physical CAF Subbmission &
Joint Verifications.
Reducing the Penalty imposed on Compliance CAFs by TERM.
Training Programmes:
Holding a certification of RACE (Renewed Adaptability towards Customer Enthusiasm)
programme at Reliance during June 2008.

Feb 2002 – Dec 2007 K Krishnan & Co
Manager - Admin & Operations
Roles and Responsibility:
Address & Credit Verification - Risk Management: Scrutinizing the entire activities of
the Firm and Handling of AV & CV Field Investigations with a team of 12 executives.
Taking care of Address and Credit verification activities (AV / CV)
Screening the activities of 100% compliance and maintains the task completion within
SLA.
Fraud Management Service
Additional Responsibility:
Regular MIS to Clients
Oct 1997 - Jan 2002 Jeeshan Marketing
Branch Manager – C & F
Branch Head for Coimbatore – Tamilnadu Zone
Taking care of Consignment shipment to 300 Distributors with a team of 20 Executives
Major Role in Sales Projections and achieved an target of 107% all the Years.
Fund Allotments to Clients
Finalization of Yearly accounts with Commercial Tax & Income tax departments.
Jun 1995 – Sep 1997 Vidyut Motors Pvt Ltd.
Accounts Assistant cum Store In-Charge
Day to Day transactions entries & Journals in Accounting System
Maintaining Books of Accounts
Stock Management & Allocation to Clients on FIFO basis
Finalization of Accounts with Commercial Tax, Income Tax & PF Dept.
Language : C, Ms-COBOL, VB
Packages : VFP, MS-office,
Operating System : Windows, Dos, UNIX
English, Hindi, Tamil, Malayalam
DECLARATION
I, hereby declare that the details provided are true and correct to the best of my knowledge and the Originals to
prove the same.
(Nareshkumar Vasudevan)
Linguistic Skill:
IT SKILLS:

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