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PWA1 Helpdesk Manual
- 1. F F F F (Helpdesk Online System) F F 犖 犖 F
- 2. F F 犖 F 犖 F 犖F 犖 F F F F F F (Helpdesk Online System) F F F Helpdesk Online System F F 犖 F 犖 F F , -F , 犖 Template F F 犖 F 犖 犖 F F F F 犖 犖F F F F 犖 犖F F F 犖 犖 F F 犖 犖 F 1
- 3. F F F F (Helpdesk Online System) F F 1. 犖 F F ............................................................................................................3 2. 犖 犖................................................................................................................3 3. 犖 F F ...................................................................................................................5 4. 犖 F ...................................................................................................................7 5. 犖 犖 F F F ...................................................................................9 6. 犖 .............................................................................................10 7. 犖 犖F ............................................................................................12 8. 犖 ................................................................................................14 9. 犖 F .............................................................................................15 10. 犖 犖F F F ....................................................................................................17 11. 犖 犖 F ...........................................................................................18 12. 犖 犖 犖 ..........................................................................................................20 13. 犖 F F (犖 F ) ...........................................................................21 14. 犖 犖 .....................................................................................................23 15. 犖 F ......................................................................................................................24 犖 1. 2. 3. 犖 F F F F犖 F ....................................................................................................25 (Priority)............................................................................25 犖F F 犖 F ..........................................................26 犖 犖 F 2
- 4. F F F F F F F (Helpdesk Online System) F F F (Helpdesk Online System) F F 1. 犖 F F 塀 犖 Internet Explorer Address Bar 2. 犖 犖 F http://reg1.pwa.co.th/helpdesk/index.php F 犖 犖 犖 犖 犖 F 3
- 5. F F F F F (Helpdesk Online System) F F 犖 犖 犖 犖 ( 犖 犖 F 犖 犖 犖 犖 F 犖 犖 F F 犖 犖 F F 犖 犖 Email 犖 犖 F F( F F ) 犖 犖 F ( F F ) : 犖 犖 F 犖 犖 .) F 犖 F F 犖 F 4
- 6. F 犖 犖F F 犖 F F 犖 Password 犖 3. 犖 F F F 犖 F F 犖 F F 犖 F F (Helpdesk Online System) F F 犖 犖 犖 犖 犖 F F F 犖 F F 犖 F犖 犖 Username F F F 犖 犖 Username 犖 犖 Password 犖 犖 F 5
- 7. F F F F F F (Helpdesk Online System) F F 犖 犖 犖 F 6
- 8. F 4. 犖 F F 犖 犖 犖 F F F (Helpdesk Online System) F F 犖 犖 F 犖 犖 F 7
- 9. F F 犖 犖 犖 犖 F F F (Helpdesk Online System) F F F F F (Priority) F 犖F Critical, High, Medium Low F 犖 F ( F ) 犖 犖 犖 犖 犖 F 8
- 10. F 5. 犖 犖 犖 犖 F F 犖 F F F F (Helpdesk Online System) F F F F 犖 犖 F F 犖 F F F 犖 F 9
- 11. F 6. 犖 F F F (Helpdesk Online System) F F F 犖 犖 犖 :* F 犖 F F 犖 犖 犖 F F 犖 犖 犖 F F 10
- 12. F F F F F (Helpdesk Online System) F F F F F 犖 F 犖 F F 犖 F F F F 犖 F F F F 犖 F 犖 犖 犖 F F F 犖 犖 F F F F F 犖 犖 犖F 犖 F 11
- 13. F 7. 犖 犖F F F F (Helpdesk Online System) F F 犖 犖 犖 F 12
- 14. F F F F 犖 : F F F 犖F F F F (Helpdesk Online System) F F 犖F 犖 F F 犖 犖 F F 犖 犖 犖 13
- 15. F 8. 犖 F F F (Helpdesk Online System) F F F 犖 F : F F F 犖 F F 犖 犖 F F 犖 犖 犖 14
- 16. F 9. 犖 F F F F (Helpdesk Online System) F F 犖 犖 犖 F 15
- 17. F F 犖 犖 F F F F F (Helpdesk Online System) F F F 犖 F 16
- 18. F 10. 犖 犖F F 犖 犖 F F F F F F F F (Helpdesk Online System) F F 犖 犖 F 犖 犖 F 17
- 19. F 11. 犖 犖 犖 犖 F F F F (Helpdesk Online System) F F 犖 犖 犖 犖 F 18
- 20. F F 犖 F F ( 犖 F F F (Helpdesk Online System) F F F F) 犖 F 19
- 21. F F F 12. 犖 犖 犖 犖 犖 犖 犖 F (Helpdesk Online System) F F 犖 犖 犖 犖 F 20
- 22. F 13. 犖 犖 犖 F F (犖 F F F (Helpdesk Online System) F F F ) F 犖 犖 犖 犖 F 21
- 23. F F 犖 F F F F (Helpdesk Online System) F F F 犖 犖 Username F 犖 F F 犖 犖 E-mail address F F 犖 犖 send 犖 F F F F F F F F F 犖F F F 犖 F E-mail F F F F F 犖 犖 犖 F F F 犖 F 犖 犖 犖F F 22
- 24. F 14. 犖 犖 犖 犖 犖 犖 F F F (Helpdesk Online System) F F F 犖 犖F 犖 犖 F F 23
- 25. F 15. 犖 F F F (Helpdesk Online System) F F F F 犖 犖 犖 1. 2. 3. 犖 F F 犖 犖 (Search in) F 犖F F F 犖 犖 F 24
- 26. F F F F (Helpdesk Online System) F F 犖 1. F New Replied In Progress Waiting reply Resolved On Hold 2. F F F 犖 F F 犖 F 犖 犖 F F 犖 F F (Priority) Priority 犖 F Critical ( 犖 ) High ( ) Medium ( 犖 Low ( ) : F 犖 F F 犖F ) 1 2 3 犖 犖 犖 犖 F 犖 犖 犖 F 犖 F犖 25
- 27. F 3. 犖 F F犖 犖F F F F 犖 F (Helpdesk Online System) F F F 犖犖朽犖犖犢犖迦犖 Internet Explorer 犢犖犖犖朽 犢犖÷犖 File>Page Setup... 犖 犖 F 26
- 28. F F F F (Helpdesk Online System) F F 犖犖園犖犖犢犖迦犖迦検犖犖犢犖迦犖 犖犖迦犖犖園犖犖犖犖犖伍犖 OK 犖 犖 F 27